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Sharp DX-B450P, DX-B350P manual Troubleshooting

Models: DX-B450P DX-B350P

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Chapter 9: Troubleshooting

This chapter provides information to help you trouble shoot problems. It explains what to if the printer is not printing at all, is not printing correctly, or if error messages are displayed.

In this Chapter...

•Poor Print Quality

•No Power

•Cannot Print

•Printing is Not Clear

•Paper Incorrectly Fed

•Noise

•Error and Warning Messages

9-1

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Sharp DX-B450P, DX-B350P manual Troubleshooting

Contents

Users Guide Page Contents Networking Windows OperationsMacintosh Operations Embedded Web ServerAccessories TroubleshootingClearing Paper Jams 10-1 Windows Utilities 11-1 This Chapter ConventionsPrinter Orientation Safety NotesComponents Front ViewName USB Rear ViewName Description Internal ComponentsTurning the Printer Off Turning the Printer On and OffAvailable Printer Drivers Turning the Printer OnPaper Usage Paper SizesPaper Sizes Paper Types Paper Types Fuser Mode RestrictionsEliminate line space Printing Envelopes Available Paper Paper Type Paper Name Weight gsm Size Part NumberEPR Unusable Paper Loading PaperLoading Paper Loading Paper Loading Paper Larger Than A4/Letter Size In The Paper Tray Replacing the Toner Cartridge Replacing the Toner Cartridge Understanding Printing Options Power Save ModeUnderstanding Printing Options LCD Display Operator Panel FeaturesButton Function Color When Off When On When BlinkingNavigating the Operator Panel Menus Menu Job LibraryPrinting a Configuration Summary Panel LockPanel Keys Combinations Allowed Panel Operations Job Accounting Menu Menu Item Value Default DescriptionOperator Panel Menus Job Library MenuMedia Size/Type Paper MenuThin Menu Item Value Default Description Port Parallel SetupInterface Menu Serial Setup Network 1 Setup Dhcp Netware SetupUSB Setup Parameter Value Default Description PS MenuPCL Menu Parameter Values CR=CR/LFSystem Menu Functions Menu Quality MenuDate/Time Menu FLASH/Disk/CF MenuParameter Value Default Description Interface Setup Status InformationCategory Description Parameter Value Default Description Counters are included in Status information Windows Operations Installing PCL5e and PostScript 3 DriversSetting Default Values User’s Guide Printing a Test Cancelling Printing Cancelling a Print Job at the PrinterCancelling Print Jobs at the Computer Accessing the Driver from an Application Navigating the Printer Properties Window Saved SettingsSelecting Number of Copies Main TabDocument Style 2-Sided Printing/Duplex Setting Image OrientationCollating Copies Output DestinationPoster Printing Pamphlet Pamphlet Portrait LandscapeMain Tab Finishing Multiple Pages to Single Sheet N-upPrinting on Special Paper Paper TabJob Offset SourceSelecting Paper Size Custom Size PaperCover Sheet Selection Zoom Settings Auto Tray ChangeMedia Check Skip Blank Pages Check Media CheckQuality Manual AdjustmentsAdvanced Tab Manual FeedFont Substitution Click Overlay OptionsJob Handling Tab Job AccountingColumn Description Job Retention and Storage Watermark Tab Watermark Tab Macintosh Operations Installing the DriverInstalling the Driver Accessing the Driver Navigating the Driver Navigation Level Description and Available Items Navigating the Driver Navigating the Driver Navigating the Driver Embedded Web Server Accessing the EWSNavigating the EWS DNS/WINS TAB PCL Navigating the EWS Navigating the EWS Protocols Initial Setting of the Printer’s IP AddressConfiguring the Driver Hub Link Speed/Duplex Configuration Printer Network ConfigurationNetwork Protocol Configuration Port ConfigurationIP Filtering NotificationsSpecifications IPv6 ImplementationOperational Information Snmp Alerts Hewlett Packard Web Jet Administrative CompatibilitySupported Object Identifiers TrapsAccessories Installing/Uninstalling the Tray Module Checking the contents of the tray module packageTray module A4/Letter, 550 sheets Installing the Tray Module Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Uninstalling the Tray Module Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Paper trays Duplex modulePaper tray A4/Letter, 550 sheets Installing the Duplex Module Uninstalling the Duplex Module Duplex module Offset Catch Tray Installing the Offset Catch Tray Installing/Uninstalling the Offset Catch TrayOffset Catch Tray Offset Catch Tray Uninstalling the Offset Catch Tray Offset Catch Tray Memory Expansion Module Hard Disk Drive Compact Flash CF Card Troubleshooting Status Items to check Action Poor Print QualityPaper Is Output Blank or All Black Printout Is Faded, Stained, Missing, Wrinkled, or BlurredUser’s Guide Poor Print Quality Poor Print Quality Cannot Print No PowerPaper Incorrectly Fed Printing is Not ClearError and Warning Messages NoisePossible Cause Action Line 2 of display Error Message Line Possible Cause Action Error MessagesError and Warning Messages Error and Warning Messages Error and Warning Messages Clearing Paper Jams At the Paper Trays User’s Guide 10-3 At the Fuser Unit User’s Guide 10-5 At the Toner Cartridge User’s Guide 10-7 Duplex at the paper exit At the Duplex ModuleDuplex at the interior of the top cover At the Offset Catch Tray User’s Guide 10-11 Close the rear cover to clear the Jam message Font and Macro Manager Utility Windows UtilitiesPCL5 Tray Mapping Utility Status Monitor UtilityPCL5 Tray Mapping Utility 11-4 Index User’s Guide User’s Guide PPD User’s Guide User’s 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