Error Messages | Sharp DX-B450P, DX-B350P guide

Error and Warning Messages

Troubleshooting

Error Messages

The table below lists error messages, the possible causes of each error, and the actions required to recover from each error. When Error messages are displayed, the printer stops printing and user intervention is required before printing can continue.

Error Message Line 1	Error Message Line 2	Possible Cause	Action
Exit Jam	Remove Paper	There is a paper jam inside	Remove the jammed paper from the
Offset Tray Jam		the printer.	indicated location.
Duplex Jam

Cover Open	Close Top Cover	The top cover is open.	Close the top or rear cover.

Cover Open	Close Rear Cover	The rear cover is open.	Close the rear cover.

Cover Open	Close OCT Cover	The offset tray cover is	Close the offset tray cover.
		open.

Ready	Tray 1 Missing	Tray 1 is not in the printer.	Insert the tray.

Ready	Tray 2 Missing	Tray 2 is not in the printer.	Insert the tray.

Ready	Tray 3 Missing	Tray 3 is not in the	Insert the tray.
		optional feeder.

Ready	Tray 4 Missing	Tray 4 is not in the	Insert the tray.
		optional feeder.

Load Paper Tray1	Paper Size/Paper Type	Tray 1 is empty.	Load paper into the tray.

Load Paper Tray2	Paper Size/Paper Type	Tray 2 is empty.	Load paper into the tray.

Load Paper Tray3	Paper Size/Paper Type	Tray 3 is empty.	Load paper into the tray.

Load Paper Tray4	Paper Size/Paper Type	Tray 4 is empty.	Load paper into the tray.

Paper Size Error	Paper Size/Press Start	The paper size is not	Check paper size specifications and load
		supported by the printer.	paper that meets specifications.

Output Tray Full	Remove Paper	The Standard Output Tray	Remove paper from the tray.
		is full.

Offset Tray Full	Remove Paper	The Offset Catch Tray is	Remove paper from the tray.
		full.

Toner Missing	Install/Reset	The Toner Cartridge is	Install the Toner Cartridge or reinstall
		missing or not installed	the toner correctly.
		correctly.

ID Mismatch		Wrong Toner Cartridge is	Remove Toner Cartridge and install the
		installed.	correct one.

Restart Printer			Press the next key several times noting
			all the numbers shown. Power the printer
			off and wait 30 seconds and power on
			again. Contact your printer support desk
			if the error reoccurs quoting the numbers
			displayed.

User’s Guide

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Sharp DX-B450P, DX-B350P manual Error Messages, Error Message Line Possible Cause Action

Contents

Users Guide Page Contents Networking Windows OperationsMacintosh Operations Embedded Web Server Clearing Paper Jams 10-1 AccessoriesTroubleshooting Windows Utilities 11-1 This Chapter Conventions Printer Orientation Safety Notes Name ComponentsFront View USB Rear View Name Description Internal Components Turning the Printer Off Turning the Printer On and OffAvailable Printer Drivers Turning the Printer On Paper Sizes Paper UsagePaper Sizes Paper Types Paper Types Fuser Mode Restrictions Eliminate line space Printing Envelopes Available Paper Paper Type Paper Name Weight gsm Size Part Number EPR Unusable Paper Loading Paper Loading Paper Loading Paper Loading Paper Larger Than A4/Letter Size In The Paper Tray Replacing the Toner Cartridge Replacing the Toner Cartridge Understanding Printing Options Power Save Mode Understanding Printing Options LCD Display Operator Panel Features Button Function Color When Off When On When Blinking Navigating the Operator Panel Menus Menu Job Library Panel Keys Combinations Allowed Panel Operations Printing a Configuration SummaryPanel Lock Job Accounting Menu Menu Item Value Default DescriptionOperator Panel Menus Job Library Menu Media Size/Type Paper Menu Thin Interface Menu Menu Item Value Default Description PortParallel Setup Serial Setup Network 1 Setup Dhcp Netware Setup USB Setup PCL Menu Parameter Value Default DescriptionPS Menu Parameter Values CR=CR/LF System Menu Functions Menu Quality Menu Date/Time Menu FLASH/Disk/CF Menu Category Description Parameter Value Default Description Interface SetupStatus Information Parameter Value Default Description Counters are included in Status information Windows Operations Installing PCL5e and PostScript 3 Drivers Setting Default Values User’s Guide Printing a Test Cancelling Print Jobs at the Computer Cancelling PrintingCancelling a Print Job at the Printer Accessing the Driver from an Application Navigating the Printer Properties Window Saved Settings Selecting Number of Copies Main Tab Document Style 2-Sided Printing/Duplex Setting Image OrientationCollating Copies Output Destination Poster Printing Pamphlet Pamphlet Portrait Landscape Main Tab Finishing Multiple Pages to Single Sheet N-up Printing on Special Paper Paper TabJob Offset Source Cover Sheet Selection Selecting Paper SizeCustom Size Paper Media Check Zoom SettingsAuto Tray Change Skip Blank Pages Check Media Check Quality Manual AdjustmentsAdvanced Tab Manual Feed Font Substitution Click Overlay Options Column Description Job Handling TabJob Accounting Job Retention and Storage Watermark Tab Watermark Tab Macintosh Operations Installing the Driver Installing the Driver Accessing the Driver Navigating the Driver Navigation Level Description and Available Items Navigating the Driver Navigating the Driver Navigating the Driver Embedded Web Server Accessing the EWS Navigating the EWS DNS/WINS TAB PCL Navigating the EWS Navigating the EWS Protocols Initial Setting of the Printer’s IP Address Configuring the Driver Hub Link Speed/Duplex Configuration Printer Network ConfigurationNetwork Protocol Configuration Port Configuration IP Filtering Notifications Operational Information SpecificationsIPv6 Implementation Snmp Alerts Hewlett Packard Web Jet Administrative CompatibilitySupported Object Identifiers Traps Accessories Tray module A4/Letter, 550 sheets Installing/Uninstalling the Tray ModuleChecking the contents of the tray module package Installing the Tray Module Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Uninstalling the Tray Module Tray module A4/Letter, 550 sheets Tray module A4/Letter, 550 sheets Paper tray A4/Letter, 550 sheets Paper traysDuplex module Installing the Duplex Module Uninstalling the Duplex Module Duplex module Offset Catch Tray Installing the Offset Catch Tray Installing/Uninstalling the Offset Catch Tray Offset Catch Tray Offset Catch Tray Uninstalling the Offset Catch Tray Offset Catch Tray Memory Expansion Module Hard Disk Drive Compact Flash CF Card Troubleshooting Status Items to check Action Poor Print QualityPaper Is Output Blank or All Black Printout Is Faded, Stained, Missing, Wrinkled, or Blurred User’s Guide Poor Print Quality Poor Print Quality Cannot Print No Power Paper Incorrectly Fed Printing is Not Clear Possible Cause Action Line 2 of display Error and Warning MessagesNoise Error Message Line Possible Cause Action Error Messages Error and Warning Messages Error and Warning Messages Error and Warning Messages Clearing Paper Jams At the Paper Trays User’s Guide 10-3 At the Fuser Unit User’s Guide 10-5 At the Toner Cartridge User’s Guide 10-7 Duplex at the paper exit At the Duplex Module Duplex at the interior of the top cover At the Offset Catch Tray User’s Guide 10-11 Close the rear cover to clear the Jam message Font and Macro Manager Utility Windows Utilities PCL5 Tray Mapping Utility Status Monitor Utility PCL5 Tray Mapping Utility 11-4 Index User’s Guide User’s Guide PPD User’s Guide User’s Guide Page Sharp Electronics Corporation