Chapter Troubleshooting Procedures | Toshiba 960-498 specs

Chapter 2

Troubleshooting Procedures

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Toshiba 960-498 manual Chapter Troubleshooting Procedures

Contents

File Number Qosmio F10 Trademarks Preface Safety Precautions Qosmio F10 Maintenance Manual Acronyms Conventions Table of Contents Chapter Tests and Diagnostics HDD Chapter Replacement Procedures Appendices Qosmio F10 Maintenance Manual Hardware Overview Hardware Overview Chapter Contents Tables Figures Hardware Overview Features Features LCD Features Hardware Overview LAN/MODEM Front of the computer and the system units configuration Hardware Overview System Block Diagram System Block Diagram CPU System Block Diagram Hardware Overview Hardware Overview System Block Diagram − Tmds Hardware Overview System Block Diagram 2.5-inch Hard Disk Drive Hardware Overview 2.5-inch Hard Disk DriveStandard value Parameter Hardware Overview 2.5-inch Hard Disk Drive 2.5-inch HDD dimensions 2/2Parameter Standard value Specification Toshiba Parameter Inch HDD specifications 1/2Specification Hgst Parameter Specification Fujitsu Parameter 2.5-inch HDD specifications 2/2 Optical Drive Hardware Overview Optical Drive Parameter Drive Specification DVD Super Multi drive specifications 1/4Hardware Overview Optical Drive Usrw 10X CLV DVD Super Multi drive specifications 2/4 Matsushita G8CC00021611 DVD Super Multi drive specifications 3/4Supporting Double Layer Teac G8CC00024611 DVD Super Multi drive specifications 4/4 Hardware Overview Keyboard Keyboard LCD Module SpecificationsTFT Color Display TFT Color Display Hardware Overview G71C0004F310 FL inverter board specificationsHardware Overview TFT Color Display FL Inverter Board Name Voltage Power SupplyPower Supply Hardware Overview Power supply output rating 1/2 Power supply output rating 2/2 Hardware Overview Power Supply Batteries Battery specificationsMain Battery Battery Name Battery Element Output Voltage Capacity 10 Data preservation time Battery Charging ControlTime required for charges of main battery Hardware Overview Batteries 11 Time required for charges of RTC battery RTC BatteryCondition Time Hardware Overview AC Adapter AC adapter specificationsSpecification AC Adapter AC Adapter Hardware Overview Chapter Troubleshooting Procedures Troubleshooting Procedures Power Status Check Troubleshooting Procedures Troubleshooting flowchart Set of tool for debug port test Qosmio F10 Maintenance Manual Troubleshooting Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Flowchart Battery icon Power Supply TroubleshootingPower Supply Troubleshooting Troubleshooting Procedures Procedure 1 Power Status Check DC in icon Power supply status Troubleshooting Procedures Power Supply TroubleshootingDC in icon Procedure 2 Error Code Check Error code Where error occurs Error codeError code Meaning ‰ Main Battery ‰ 1R5-C1V output ‰ E3V output ‰ 2R5-B2V output Procedure 4 Charging Check Procedure 3 Connection Check Procedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check Troubleshooting Procedures System Board Troubleshooting KBC Error HDC Error A set of tool for debug port test Procedure 2 Debug Port Check Check SUM Check Debug port Boot mode error status 1/9 Beep Debug port Boot mode error status 2/9 Cmos Debug port Boot mode error status 3/9 Debug port Boot mode error status 4/9 VGABUS=0 Debug port Boot mode error status 5/9 Pciconfiguration Debug port Boot mode error status 6/9 Irterrstsbuf Debug port Boot mode error status 7/9 Prebootsetup Debug port Boot mode error status 8/9 Debug port Boot mode error status 9/9 Debug port Suspend mode error status 1/3 LED Status Test item Contents Debug port Suspend mode error status 2/3 LED Status Test item Contents Debug port Suspend mode error status 3/3 Debug port Resume mode error status 1/4 FDD Debug port Resume mode error status 2/4 SIO Debug port Resume mode error status s 3/4 Debug port Resume mode error status 4/4 Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution Check Troubleshooting Procedures USB 3.5 FDD Troubleshooting USB 3.5 FDD TroubleshootingProcedure 1 FDD Head Cleaning Check Code Status USB 3.5 FDD Troubleshooting Troubleshooting ProceduresProcedure 2 Diagnostic Test Program Execution Check FDD error code and status Procedure 3 Connector Check and Replacement Check 2.5 HDD Troubleshooting Troubleshooting Procedures 2.5 HDD TroubleshootingProcedure 1 Partition Check Procedure 2 Message Check Troubleshooting Procedures 2.5 HDD Troubleshooting Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 2 Connector Check and Replacement Check Keyboard TroubleshootingTroubleshooting Procedures Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution Check Touch Pad Troubleshooting Troubleshooting Procedures Touch Pad Troubleshooting Troubleshooting Procedures Display Troubleshooting Display TroubleshootingProcedure 1 External Monitor Check Procedure 3 Connector Check and Cable Check Display Troubleshooting Troubleshooting Procedures Procedure 4 Replacement Check Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Troubleshooting Procedures Modem Troubleshooting Modem Troubleshooting Modem Troubleshooting Troubleshooting Procedures Troubleshooting Procedures LAN Troubleshooting LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Procedure 2 Antennas Connection Check Troubleshooting Procedures Wireless LAN Troubleshooting Procedure 3 Replacement Check Troubleshooting Procedures Sound Troubleshooting Sound TroubleshootingProcedure 2 Connector Check Sound Troubleshooting Troubleshooting Procedures Troubleshooting Procedures TV Tuner Troubleshooting TV Tuner TroubleshootingProcedure 1 Connector Check and Replacement Check TV Tuner Troubleshooting Troubleshooting Procedures Chapter Tests and Diagnostics Qosmio F10 Maintenance Manual Qosmio F10 Maintenance Manual Iii 31.1 Function Description Accessing the Setup Program Qosmio F10 Maintenance Manual Qosmio F10 Maintenance Manual Tests and Diagnostics Diagnostic Test Diagnostic TestDiagnostics menu ‰ NDP Test ‰ Expansion Test ‰ CD-ROM/DVD-ROM Test Diagnostic Test Tests and Diagnostics Heatrun test program 2 H/W Hardware initial information setting tool Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic TestDiagnostics menu T&D Tests and Diagnostics Executing the Diagnostic Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Press Enter key Heatrun Test Tests and Diagnostics Heatrun Test Test Name Subtest No Subtest Name Subtest Names Tests and DiagnosticsSubtest Names Subtest names 1/2 Subtest names 2/2 Tests and Diagnostics Subtest Names System Test System Test Tests and Diagnostics Tests and Diagnostics System Test Memory Test Memory Test Tests and Diagnostics Keyboard Test Tests and Diagnostics Keyboard Test Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Display Test Tests and Diagnostics Floppy Disk Test Tests and Diagnostics Floppy Disk Test Floppy Disk Test Tests and Diagnostics Printer Test Tests and Diagnostics Printer Test Printer Test Tests and Diagnostics Async Test Tests and Diagnostics Async Test Hard Disk Test Hard Disk Test Tests and Diagnostics Tests and Diagnostics Hard Disk Test Worst pattern data Cylinder Tests and Diagnostics Real Timer Test Real Timer Test Real Timer Test Tests and Diagnostics NDP Test Tests and Diagnostics NDP Test Sub# Address Good Bad Contents Expansion Test Tests and DiagnosticsExpansion Test Tests and Diagnostics Expansion Test CD-ROM/DVD-ROM Test CD-ROM/DVD-ROM Test Tests and Diagnostics Device name Error code Error status name Error Code and Error Status NamesTests and Diagnostics Error Code and Error Status Names Error codes and error status names 1/3 Error codes and error status names 2/3 Error Code and Error Status Names Tests and Diagnostics Error codes and error status names 3/3 Hard disk controller status register contents Hard Disk Test Detail Status Tests and DiagnosticsHard Disk Test Detail Status Error register contents Tests and Diagnostics Hard Disk Test Detail Status Operations Program Description If Test OK, Press DellEnterkey Subtest 02 Touch Pad Subtest 03 GP Button Kill Switch on Confirm corresponding LED lights properly Press Enter and following message appears in the display Tests and Diagnostics Head Cleaning Head CleaningFunction Description Log Utilities Log Utilities Tests and Diagnostics 00 00 0000 FDD-WRITE Protected Tests and Diagnostics Log Utilities Running Test Running Test Tests and Diagnostics Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Tests and Diagnostics System Configuration System Configuration Display Ver X.XX Machine Name ??? Tests and Diagnostics System Configuration Wireless LAN Test Program Intel-made b/g MAC = Setting the responder machine Bad connection of wireless LAN antenna cable Main Wireless LAN Test Program Intel-made a/b/g SKU NG Aux Antenna Test NG 11a Communication Test NG Qosmio F10 Maintenance Manual Tests and Diagnostics Wireless LAN Test Program Askey-made Wireless LAN Test Program Askey-madeSetting the tester DUT machine Wireless LAN Test Program Askey-made Tests and Diagnostics 11a Communication Test NG Please refer to log. txt Wireless LAN Test Program Askey-made Tests and Diagnostics LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test Program Transmit Receive Qosmio F10 Maintenance Manual Modem loopback test Modem test Bluetooth test Sssss Message Contents Error message Error code for Bluetooth test Bdaddr 1/2 Error code for Bluetooth test Bdaddr 2/2 Progress Bar Is displayed Error code for Bluetooth test Bdaddr of the DUT 1/2 Error code for Bluetooth test Bdaddr of the DUT 2/2 IEEE1394 test Sound Test program Sound Test program Tests and DiagnosticsSound Standard test Recorded from internal microphone Sound Legacy test Tests and Diagnostics Sound Test program Pass Count Write Data Read Data Address Xxxxxx Status XXX CD Sound Standard test Tests and Diagnostics Sound Test program CD Sound Legacy test Tests and Diagnostics Setup Setup Accessing the Setup Program Setup Tests and Diagnostics HDD Mode Password Write Policy Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window Factory Preset Configuration System Date Sets date System Time Sets time Setup Options Low Using the AC adapter Maximum Performance Tests and Diagnostics Setup Ntsc US Dynamically Switchable Off CD-ROM Enhanced IDE normal Qosmio F10 Maintenance Manual 103 104 Chapter Replacement Procedures Replacement Procedures 14.1 Replacement Procedures Figures 50 to 4-54 Replacing Samsung fluorescent lamp W-XGA Overview Replacement Procedures Overview Safety Precautions Overview Replacement Procedures Before You Begin Disassembly Procedure Tools and Equipment Assembly Procedure Grip Color Screw Tightening Torque Screw Notation Battery pack/PC card/Bridge Media Replacement Procedures Battery pack/PC card/Bridge MediaBattery pack Removing the battery pack Installing the battery pack Replacement Procedures Battery pack/PC card/Bridge Media PC card Removing the PC card Installing the PC card Removing the bridge media Installing the Bridge media HDD HDD Replacement ProceduresRemoving the HDD Removing the HDD Replacement Procedures HDD Installing the HDD Memory module Replacement Procedures Memory moduleRemoving the memory module Installing the memory module Memory module Replacement Procedures Replacement Procedures Keyboard/Bluetooth Keyboard/BluetoothKeyboard Removing the keyboard Removing the keyboard Remove the keyboard support plate Installing the keyboard Keyboard/Bluetooth Replacement Procedures Installing the Bluetooth Bluetooth Removing the Bluetooth Switch membrane Replacement Procedures Switch membraneRemoving the switch membrane Installing the switch membrane Replacement Procedures Switch membrane Removing the optical drive Optical drive Replacement Procedures Installing the optical drive Replacement Procedures Optical drive Display assembly Replacement Procedures Display assemblyRemoving the display assembly 15 Removing the screws front Replacement Procedures Display assembly 16 Removing the cables 17 Removing the display assembly 18 Removing the wireless LAN antenna cables Installing the display assembly SD board/MDC SD board/MDC Replacement ProceduresSD board Removing the SD board Installing the SD board Replacement Procedures SD board/MDC MDC Removing the MDC Installing the MDC Removing the fan Replacement Procedures 10 FanInstalling the fan 10 Fan Installing the wireless LAN board Wireless LAN boardWireless LAN board Replacement Procedures Removing the wireless LAN board System board Replacement Procedures System boardRemoving the system board 24 Removing the system board System board Replacement Procedures Installing the system board Installing the RTC battery RTC batteryRTC battery Replacement Procedures Removing the RTC battery TV tuner module/Guide Replacement Procedures TV tuner module/GuideTV tuner module Removing the TV tuner module Installing the TV tuner module TV tuner module/Guide Replacement ProceduresGuide Removing the guide 27 Removing the guide Installing the guide Heat sink/CPU Heat sink/CPU Replacement ProceduresRemoving the heat sink/CPU Installing the heat sink/CPU Replacement Procedures Heat sink/CPU 30 Applying silicon grease Removing the VGA heat sink Replacement Procedures VGA Heat sinkInstalling the VGA heat sink VGA Heat sink Removing the PC card cover PC card cover4 Replacement ProceduresInstalling the PC card cover PC card cover Speaker/VGA fan Replacement Procedures Speaker/VGA fanRemoving the Speaker/VGA fan Installing the Speaker/VGA fan Speaker/VGA fan Replacement Procedures Replacement Procedures Battery latch Battery latchRemoving the battery latch Installing the battery latch Battery latch Replacement Procedures Touch pad Replacement Procedures Touch padRemoving the touch pad Installing the touch pad Touch pad Replacement Procedures SJ board Replacement Procedures SJ boardRemoving the SJ board Installing the SJ board SJ board Replacement Procedures Removing the microphone Replacement Procedures MicrophoneInstalling the microphone Microphone LCD unit/FL inverter LCD unit/FL inverter Replacement ProceduresRemoving the LCD unit/FL inverter 40 Removing the FL inverter Replacement Procedures LCD unit/FL inverter 41 Removing the LCD unit 42 Removing the LCD supports Installing the LCD unit/FL Inverter LCD unit/FL inverter4 Replacement Procedures Replacement Procedures Wireless antennas/ LCD harness Wireless antennas/ LCD harnessWireless antennas Removing the wireless antennas Installing the wireless antennas Wireless antennas/ LCD harness Replacement Procedures 45 Removing the LCD harness holder display cover side LCD harness Removing the LCD harness 46 Removing the LCD harness holder middle frame side Installing the LCD harness Hinge Replacement Procedures HingeRemoving the Hinge 48 Removing the hinge display cover side Hinge Replacement Procedures Installing the Hinge Appendices Appendices Appendix Contents Appendix a Handling the LCD Module Precautions for handling the LCD module Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendix a Handling the LCD Module App-iv Qosmio F10 Maintenance Manual Appendix H Appendix D Keyboard Scan/Character Codes Appendix EAppendix F Appendix G Figure B-1 System board layout front Table C-15 Sound board I/F connector 50-pin Table D-7 Figure B-1 System board layout front System Board Front View System Board Front View Appendix B Board Layout Table B-1 System board ICs and connectors frontMark Number Appendix B Board Layout System Board Back View System Board Back View System Board Back View Appendix B Board Layout Table B-2 System board ICs and connectors backMark Number Name Appendix B Board Layout SD Board Front View SD Board Front View SD Board Back View Mark Number Name CN3000 MDC I/F connectorSD Board Back View Appendix B Board Layout Appendix B Board Layout SJ Board Front View SJ Board Front View SJ Board Back View Appendix B Board Layout SJ Board Back View Table C-1 HDD I/F connector 44-pin System Board Fclsy CN1800 HDD I/F connector 44-pinPIN No Signal name CN1820 ODD I/F connector 50-pin Appendix C Pin Assignment CN1820 ODD I/F connector 50-pinTable C-2 ODD I/F connector 50-pin Table C-3 PC card I/F connector 70-pin 1/2 CN2110 PC card I/F connector 70-pin Table C-3 PC card I/F connector 70-pin 2/2 CN3230 Keyboard I/F connector 34-pinTable C-4 Keyboard I/F connector 34-pin CN8810 1st battery connector 10-pin CN4400 Bluetooth I/F connector 20-pinCN8490 RTC battery connector 3-pin CN8770 FAN connector 3-pin Appendix C Pin Assignment CN8770 FAN connector 3-pinCN8780 FAN connector for VGA 3-pin 10 CN4611 USB connector 0 port 0 4-pin 14 CN8800 DC in connector 4-pin 11 CN4612 USB I/F Relay connector 8-pin12 CN4630 USB connector 1 port 2 4-pin 13 CN4631 USB connector 2 port 3 4-pin Table C-15 Sound board I/F connector 50-pin 15 CN9500 Sound board I/F connector 50-pin Table C-17 Network I/F connector 12-pin 16 CN9650 Switch I/F connector 20-pin17 J4100 Network I/F connector 12-pin Table C-16 Switch I/F connector 20-pin Table C-19 Media Bridge I/F connector 42-pin 18 CN4200 1394 I/F connector 4-pin19 IS2101 Media Bridge I/F connector 42-pin Table C-18 1394 I/F connector 4-pin Table C-20 Memory connector a 200-pin 1/3 20 CN1400 Memory connector a 200-pin Table C-20 Memory connector a 200-pin 2/3 Table C-20 Memory connector a 200-pin 3/3 Table C-21 Memory connector B 200-pin 1/3 21 CN1401 Memory connector B 200-pin Table C-21 Memory connector B 200-pin 2/3 Table C-21 Memory connector B 200-pin 3/3 Table C-22 Mini PCI I/F connector 124-pin 1/2 22 CN2200 Mini PCI I/F connector 124-pin Table C-22 Mini PCI I/F connector 124-pin2/2 Table C-23 WW Tuner I/F connector 124-pin 1/2 23 CN2400 WW Tuner I/F connector 124-pin Table C-23 WW Tuner I/F connector 124-pin2/2 Table C-24 PAD I/F connector 4-pin 24 CN3201 PAD I/F connector 4-pin25 PJ5600 LCD I/F connector 41-pin Appendix C Pin Assignment 24 CN3201 PAD I/F connector 4-pin 27 CN5501 S-video I/F connector 4-pin 26 CN5080 CRT I/F connector 15-pin28 CN3400 Debug port 4-pin Table C-30 TV Input connector 14-pin 29 CN5502 D-video I/F connector 14-pin30 CN5801 TV Input connector 14-pin Table C-29 D-video I/F connector 14-pin Table C-32 USB I/F Relay connector 8-pin SD Board Fclsd 31 CN3000 MDC I/F connector 30-pin32 CN4620 USB I/F Relay connector 8-pin Table C-31 MDC I/F connector 30-pin 34 CN6002 Speaker left connector 3-pin 33 CN4621 USB I/F connector port 4 4-pin35 CN6003 Speaker right connector 2-pin Table C-36 Sound jack board I/F connector 21-pin 36 CN9550 Sound jack board I/F connector 21-pin Table C-37 System board I/F connector 50-pin 37 CN9510 System board I/F connector 50-pin 41 CN9613 S-video connector 4-pin 38 J2410 TV Antenna connector 4-pin39 CN2410 Coaxial connector 4-pin 40 J9612 Composite-in connector 5-pin Table C-43 SVP connector 14-pin 42 CN9614 TV-tuner connector 12-pin43 CN9615 SVP connector 14-pin Table C-42 TV-tuner connector 12-pin Table C-45 External Microphone I/F connector 6-pin 45 J6001 External Microphone I/F connector 6-pin46 DS6000 Headphone connector 8-pin Table C-44 Internal Microphone I/F connector 2-pin Table C-47 Sound board I/F connector 21-pin 47 CN9560 Sound board I/F connector 21-pin Qosmio F10 Maintenance Manual Cap Keytop Code set Make Break Table D-1 Scan codes set 1 and set 2 1/4 Table D-1 Scan codes set 1 and set 2 2/4 Appendix D Keyboard Scan/Character Codes ALT R Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-4 Scan codes with Fn key Table D-3 Scan codes in Numlock modeCap Code set Keytop Make Break Table D-6 No.124 key scan code Table D-5 Scan codes in overlay mode Key Shift Code set Top Make Table D-7 No.126 key scan code Figure E-1 Keyboard layout for US Keyboard Layout Keyboard Layout Appendix E Key Layout Figure F-1 LAN loopback connector LAN Loopback Connector LAN Loopback Connector Appendix F Wiring Diagrams Tools Rewriting the Bios Appendix G Bios Rewrite Procedures Rewriting the EC/KBC Appendix H EC/KBC Rewrite Procedures Appendix H EC/KBC Rewrite Procedures Table I-1 Mtbf Appendix I Reliability Appendix I Reliability