Reception Trouble

1. TROUBLESHOOTING (Cont.)

Check the following points if you are having trouble receiving originals.

If you cannot rectify the trouble by checking these points, or trouble not listed below occurs, contact your service representative.

	Trouble		Check Point

Originals cannot be received		•	Did you wait for the bell to ring before you picked up the handset?
even if the	key is	•	Did you replace the handset before you pressed the		key?
pressed.			When you answer a call using the handset to receive a FAX, do not
			replace the handset until you press the	key and you hear the
			phone line switch to the machine.
		•	Is the modular cord disconnected?
		•	Is the power plug unplugged from the power outlet?
		•	Is there a problem at the remote fax?
			Check this with the party trying to send the original.

Paper is not output.		•	Is the copier out of paper?
		•	Has a “Misfeed in copier” occurred?

The “Cassette Empty”		•	Is paper loaded correctly?
message does not disappear
even if the copier is filled with
paper.

The received original is printed		•	Is the original being sent a dirty copy?
dark and is illegible or black			Check this with the party trying to send the original.
stripes are printed on the		•	Is the trouble due to a problem or operator error at the remote FAX?
original.			(ex. dirty scan glass or dirty scan lamp)
			Check this with the party trying to send the original.
		•	Does the same problem occur even if you make a copy on your
			copier? If so, clean the recording unit of your copier.

Paper is output but not printed.		•	Is there enough toner?
		•	Is the original placed correctly on the remote FAX?
			Check this with the party trying to send the original.

Paper often jams.		•	Is the paper cassette size setting correct?
		•	Is the paper cassette properly inserted?
		•	Is the specified paper type being use?

5-7

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Toshiba e-studio 16/20/25 manual Reception Trouble, Replace the handset until you press

Models: e-studio 16/20/25

1. TROUBLESHOOTING (Cont.)

Reception Trouble

replace the handset until you press the

copier? If so, clean the recording unit of your copier.

e-studio 16/20/25 specifications