Toshiba qosmio f10

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2-4 QOSMIO F10 Maintenance Manual (960-498)

Figure 2-1 Troubleshooting flowchart (2/2)

Contents

Main Toshiba Personal Computer QOSMIO F10 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page 1.3 2.5-inch Hard Disk Drive 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions (1/2) 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive Table 1-1 2.5-inch HDD dimensions (2/2) 1.3 2.5-inch Hard Disk Drive 1 Hardware Overview 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive Table 1-2 2.5-inch HDD specifications (2/2) 1.4 Optical Drive 1 Hardware Overview 1.4 Optical Drive Table 1-4 DVD Super Multi drive specifications (1/4) 1.4 Optical Drive 1 Hardware Overview Table 1-4 DVD Super Multi drive specifications (2/4) 1 Hardware Overview 1.4 Optical Drive Table 1-4 DVD Super Multi drive specifications (3/4) 1.4 Optical Drive 1 Hardware Overview Table 1-4 DVD Super Multi drive specifications (4/4) 1.5 Keyboard 1.6 TFT Color Display Page 1.7 Power Supply 1 Hardware Overview 1.7 Power Supply Table 1-7 Power supply output rating (2/2) 1.8 Batteries Page Page 1.9 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Table 2-3 Error code ? DC power supply (AC adapter) Page 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting ? 1R5-C1V output ? PPV output ? PTV output ? E5V output 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures ? E3V output ? 2R5-P2V output ? PGV output ? 1R25-B1V output Page Page Page 2.4 System Board Troubleshooting Page Page Page 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (1/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (2/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (3/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (4/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (5/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (6/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (7/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (8/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-28 QOSMIO F10 Maintenance Manual (960-498) Table 2-4 Debug port (Boot mode) error status (9/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting QOSMIO F10 Maintenance Manual (960-498) 2-29 Table 2-5 Debug port (Suspend mode) error status (1/3) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-30 QOSMIO F10 Maintenance Manual (960-498) Table 2-5 Debug port (Suspend mode) error status (2/3) LED Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting QOSMIO F10 Maintenance Manual (960-498) 2-31 Table 2-5 Debug port (Suspend mode) error status (3/3) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-32 QOSMIO F10 Maintenance Manual (960-498) Table 2-6 Debug port (Resume mode) error status (1/4) LED Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting QOSMIO F10 Maintenance Manual (960-498) 2-33 Table 2-6 Debug port (Resume mode) error status (2/4) LED Status Test item Contents 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-34 QOSMIO F10 Maintenance Manual (960-498) Table 2-6 Debug port (Resume mode) error status s (3/4) LED status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting QOSMIO F10 Maintenance Manual (960-498) 2-35 Table 2-6 Debug port (Resume mode) error status (4/4) LED status Test item Contents Page 2.5 USB 3.5 FDD Troubleshooting Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Touch Pad Troubleshooting 2.9 Display Troubleshooting Page Page 2.10 Optical Drive Troubleshooting 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Sound Troubleshooting Page 2.15 TV Tuner Troubleshooting Page Page Page Chapter 3 Contents Page Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names QOSMIO F10 Maintenance Manual (960-498) 3-13 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics 3-14 QOSMIO F10 Maintenance Manual (960-498) Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3-36 QOSMIO F10 Maintenance Manual (960-498) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names QOSMIO F10 Maintenance Manual (960-498) 3-37 Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3-38 QOSMIO F10 Maintenance Manual (960-498) Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics 3-40 QOSMIO F10 Maintenance Manual (960-498) Table 3-4 Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration 3 Tests and Diagnostics 3.25 System Configuration QOSMIO F10 Maintenance Manual (960-498) 3-57 Press Enter to return to the DIAGNOSTIC MENU. System Configuration Display : Ver X.XX [Machine Name ???] 3.26 Wireless LAN Test Program (Intel-made b/g) Page Page Page 3.27 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page Page Page Page 3.28 Wireless LAN Test Program (Askey-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program QOSMIO F10 Maintenance Manual (960-498) 3-79 Table 3-5 Error message 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-80 QOSMIO F10 Maintenance Manual (960-498) Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-82 QOSMIO F10 Maintenance Manual (960-498) 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program QOSMIO F10 Maintenance Manual (960-498) 3-83 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-84 QOSMIO F10 Maintenance Manual (960-498) 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program QOSMIO F10 Maintenance Manual (960-498) 3-85 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Page 3.30 Sound Test program Page Page Page Page Page 3.31 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack/PC card/Bridge Media Page Page Page 4.3 HDD Page Page 4.4 Memory module Page 4.5 Keyboard/Bluetooth Page Page Page Page 4.6 Switch membrane Page 4.7 Optical drive Page 4.8 Display assembly Page Page Page Page Page 4.9 SD board/MDC Page Page 4.10 Fan 4.11 Wireless LAN board 4.12 System board 4.12 System board 4 Replacement Procedures Figure 4-24 Removing the system board Page 4.13 RTC battery 4.14 TV tuner module/Guide Page Page 4.15 Heat sink/CPU Page Page 4.16 VGA Heat sink 4.17 PC card cover 4.18 Speaker/VGA fan Page 4.19 Battery latch Page 4.20 Touch pad Page 4.21 SJ board Page 4.22 Microphone 4.23 LCD unit/FL inverter Page Page Page Page 4.24 Wireless antennas/ LCD harness Page Page Page 4.25 Hinge Page Page 4.26 Fluorescent lamp Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Appendix B Board Layout B.1 System Board Front View Figure B-1 System board layout (front) B.1 System Board Front View Appendix B Board Layout Table B-1 System board ICs and connectors (front) Appendix B Board Layout B.2 System Board Back View B.2 System Board Back View Figure B-2 System board layout (back) B.2 System Board Back View Appendix B Board Layout Table B-2 System board ICs and connectors (back) B.3 SD Board Front View B.4 SD Board Back View B.5 SJ Board Front View B.6 SJ Board Back View Appendix C Pin Assignment System Board (FCLSY*) C.1 CN1800 HDD I/F connector (44-pin) Table C-1 HDD I/F connector (44-pin) C.2 CN1820 ODD I/F connector (50-pin) Appendix C Pin Assignment C.2 CN1820 ODD I/F connector (50-pin) Table C-2 ODD I/F connector (50-pin) Appendix C Pin Assignment C.3 CN2110 PC card I/F connector (70-pin) C.3 CN2110 PC card I/F connector (70-pin) Table C-3 PC card I/F connector (70-pin) (1/2) C.4 CN3230 Keyboard I/F connector (34-pin) Appendix C Pin Assignment Table C-3 PC card I/F connector (70-pin) (2/2) C.4 CN3230 Keyboard I/F connector (34-pin) Table C-4 Keyboard I/F connector (34-pin) Appendix C Pin Assignment C.5 CN4400 Bluetooth I/F connector (20-pin) C.5 CN4400 Bluetooth I/F connector (20-pin) Table C-5 Bluetooth I/F connector (20-pin) C.6 CN8810 1st battery connector (10-pin) Table C-6 1st battery connector (10-pin) C.7 CN8490 RTC battery connector (3-pin) Page Page C.15 CN9500 Sound board I/F connector (50-pin) Appendix C Pin Assignment C.15 CN9500 Sound board I/F connector (50-pin) Table C-15 Sound board I/F connector (50-pin) Appendix C Pin Assignment C.16 CN9650 SWITCH I/F connector (20-pin) C.16 CN9650 SWITCH I/F connector (20-pin) Table C-16 SWITCH I/F connector (20-pin) C.17 J4100 Network I/F connector (12-pin) Table C-17 Network I/F connector (12-pin) C.18 CN4200 1394 I/F connector (4-pin) Appendix C Pin Assignment C.18 CN4200 1394 I/F connector (4-pin) Table C-18 1394 I/F connector (4-pin) C.19 IS2101 MEDIA BRIDGE I/F connector (42-pin) Table C-19 MEDIA BRIDGE I/F connector (42-pin) C.20 CN1400 Memory connector A (200-pin) Table C-20 Memory connector A (200-pin) (1/3) PIN No. Signal name I/O PIN No. Signal name I/O C.20 CN1400 Memory connector A (200-pin) Appendix C Pin Assignment C-12 QOSMIO F10 Maintenance Manual (960-498) Table C-20 Memory connector A (200-pin) (2/3) PIN No. Signal name I/O PIN No. Signal name I/O Appendix C Pin Assignment C.20 CN1400 Memory connector A (200-pin) QOSMIO F10 Maintenance Manual (960-498) C-13 Table C-20 Memory connector A (200-pin) (3/3) PIN No. Signal name I/O PIN No. Signal name I/O C.21 CN1401 Memory connector B (200-pin) Appendix C Pin Assignment C.21 CN1401 Memory connector B (200-pin) Table C-21 Memory connector B (200-pin) (1/3) PIN No. Signal name I/O PIN No. Signal name I/O Appendix C Pin Assignment C.21 CN1401 Memory connector B (200-pin) QOSMIO F10 Maintenance Manual (960-498) C-15 Table C-21 Memory connector B (200-pin) (2/3) PIN No. Signal name I/O PIN No. Signal name I/O C.21 CN1401 Memory connector B (200-pin) Appendix C Pin Assignment C-16 QOSMIO F10 Maintenance Manual (960-498) Table C-21 Memory connector B (200-pin) (3/3) PIN No. Signal name I/O PIN No. Signal name I/O Appendix C Pin Assignment C.22 CN2200 Mini PCI I/F connector (124-pin) C.22 CN2200 Mini PCI I/F connector (124-pin) Table C-22 Mini PCI I/F connector (124-pin) (1/2) C.22 CN2200 Mini PCI I/F connector (124-pin) Appendix C Pin Assignment Table C-22 Mini PCI I/F connector (124-pin)(2/2) Appendix C Pin Assignment C.23 CN2400 WW Tuner I/F connector (124-pin) C.23 CN2400 WW Tuner I/F connector (124-pin) Table C-23 WW Tuner I/F connector (124-pin) (1/2) C.23 CN2400 WW Tuner I/F connector (124-pin) Appendix C Pin Assignment Table C-23 WW Tuner I/F connector (124-pin)(2/2) Appendix C Pin Assignment C.24 CN3201 PAD I/F connector (4-pin) C.24 CN3201 PAD I/F connector (4-pin) Table C-24 PAD I/F connector (4-pin) C.25 PJ5600 LCD I/F connector (41-pin) Table C-25 LCD I/F connector (41-pin) C.26 CN5080 CRT I/F connector (15-pin) Appendix C Pin Assignment C.26 CN5080 CRT I/F connector (15-pin) Table C-26 CRT I/F connector (15-pin) C.27 CN5501 S-video I/F connector (4-pin) Table C-27 S-video I/F connector (4-pin) C.28 CN3400 Debug port (4-pin) C.29 CN5502 D-video I/F connector (14-pin) Table C-29 D-video I/F connector (14-pin) C.30 CN5801 TV Input connector (14-pin) Table C-30 TV Input connector (14-pin) C.31 CN3000 MDC I/F connector (30-pin) Appendix C Pin Assignment SD Board (FCLSD*) C.31 CN3000 MDC I/F connector (30-pin) Table C-31 MDC I/F connector (30-pin) C.32 CN4620 USB I/F Relay connector (8-pin) Table C-32 USB I/F Relay connector (8-pin) Page C.36 CN9550 Sound jack board I/F connector (21-pin) Appendix C Pin Assignment C.36 CN9550 Sound jack board I/F connector (21-pin) Table C-36 Sound jack board I/F connector (21-pin) Appendix C Pin Assignment C.37 CN9510 System board I/F connector (50-pin) C.37 CN9510 System board I/F connector (50-pin) Table C-37 System board I/F connector (50-pin) Page Appendix C Pin Assignment C.42 CN9614 TV-tuner connector (12-pin) C.42 CN9614 TV-tuner connector (12-pin) Table C-42 TV-tuner connector (12-pin) C.43 CN9615 SVP connector (14-pin) Table C-43 SVP connector (14-pin) Page C.47 CN9560 Sound board I/F connector (21-pin) Page Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (3/4) Page Appendix D Keyboard Scan/Character Codes QOSMIO F10 Maintenance Manual (960-498) D-5 Table D-2 Scan codes with left Shift key Appendix D Keyboard Scan/Character Codes D-6 QOSMIO F10 Maintenance Manual (960-498) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Appendix D Keyboard Scan/Character Codes Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Appendix E Key Layout E.1 Keyboard Layout Page Appendix F Wiring Diagrams F.1 LAN Loopback Connector Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures