Toshiba TF831/861 manual Receiving problems, Problem Possible causes, GB 114 Possible problems

Possible problems

Receiving problems	Your fax machine reports an operating error or
	fails to perform the required function. Before
	you make an unnecessary call on your service
Problem	Possible causes ...

technician, take your time and see if you can help yourself. This checklist will help you recognise and eliminate errors.

... and solutions

You press START to receive an document.	Your have an error displayed.	If the display shows an error message,
But you receive nothing.		eliminate the fault and delete the display
		with STOP.
	The fax machine is not correctly connected.	Check the wiring. See page 7.
	The display is blank.	Check there is power to the machine.
		The machine must be switched on (see
		page 7).

There is still a document in the feeder.

Your fax machine is set in manual receiving mode and you replaced the handset before pressing START.

The operator control panel is not closed.

Press SROP and remove the document.

When receiving the next fax, be sure to replace the handset only after you have pressed START.

Close the cover. Both sides of the cover must be firmly locked in place.

Your recording paper is not fed out.

The recording paper in your machine is jammed.

Remove the jammed paper (see page 116).

The dcoument received is difficult to read.	Document quality is poor.	Ask the sender to reset the resolution and
		contrast or improve the quality of the
		document e.g. by making the print on the
		photocopy darker, enlarging or reducing.
		Then have it send again.

The telephone connection is poor.

Ask the sender to transmit the document again (see page 31).

You receive a completely blank document.	The sender made a mistake when loading the
	document.

Check whether the sender loaded in the correct manner.

The document received is partially printed.	The operator control panel of your fax machine
	is not closed properly on both sides.

Close the cover. Both sides of the cover must be firmly locked in place.

You can send fax messages without any	Receiving protection is activated.	Switch off receiving protection (see
problem, although you cannot receive any.		page 28).

GB 114 Possible problems TOSHIBA TF 831/861