P-2302R Series User’s Guide

CHAPTER 37

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

37.1 Problems Starting Up the Prestige

Table 131 Troubleshooting the Start-Up of Your Prestige

PROBLEM

CORRECTIVE ACTION

 

 

None of the LEDs

Make sure that the Prestige’s power adaptor is connected to the Prestige and an

turn on when I

appropriate power source. Check that the power source is turned on.

turn on the

 

Disconnect the Prestige’s power and reconnect it.

Prestige.

 

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your vendor.

37.2 Problems with the LAN Interface

Table 132 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

Check your Ethernet cable connections. Refer to the Quick Start Guide for LAN

Prestige from the

connection instructions.

LAN.

 

Check for faulty Ethernet cables.

 

 

 

 

Make sure the computer's Ethernet adapter is installed and functioning properly.

 

 

I cannot ping any

The LAN LED on the front panel should be on. If it is off, check the cables

computer on the

between the Prestige and your computer or switch.

LAN.

 

Verify that the IP address and the subnet mask of the Prestige’s LAN port and

 

 

the computers are on the same subnet.

 

 

Chapter 37 Troubleshooting

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