ZyXEL Communications P-2302R Series 37.6 Problems with the Web Configurator, 37.7 Problems with a Telephone or the Telephone Port

P-2302R Series User’s Guide

37.6 Problems with the Web Configurator

Table 136 Troubleshooting the Web Configurator

PROBLEM	CORRECTIVE ACTION
I cannot access the	When NAT is enabled:
web configurator.	• Use the Prestige's WAN IP address when configuring from the WAN.
	• Use the Prestige's LAN IP address when configuring from the LAN.
	If the Prestige’s WAN or LAN IP address has changed, then enter the new one as
	the URL.
	You may also need to clear your Internet browser’s cache.
	In Internet Explorer, click Tools and then Internet Options to open the Internet
	Options screen.
	In the General tab, click Delete Files. In the pop-up window, select the Delete all
	offline content check box and click OK. Click OK in the Internet Options screen
	to close it.
	If you disconnect your computer from one device and connect it to another device
	that has the same IP address, your computer’s ARP (Address Resolution
	Protocol) table may contain an entry that maps the management IP address to
	the previous device’s MAC address).
	In Windows, use arp -dat the command prompt to delete all entries in your
	computer’s ARP table.

37.7 Problems with a Telephone or the Telephone Port

Table 137 Troubleshooting Telephone

PROBLEM	CORRECTIVE ACTION
There is no dial	Check the telephone connections and telephone wire.
tone or I can’t make	Make sure you have the VoIP screen properly configured.
calls.	You can also check the Prestige’s IP addresses and VoIP status in the
	Maintenance Status screen.
The dial tone beeps	Make sure you have the VoIP screens properly configured. The dial tone will be
(pulses).	steady when the SIP account is registered.
I cannot call from	You cannot use a phone connected to the Prestige to call the SIP number of one
one of the	of the Prestige’s SIP accounts.
Prestige’s phone	You can just press “####” on your phone’s keypad to call the Prestige’s other
ports to the other
	phone port.
phone port.

Chapter 37 Troubleshooting 328