37.3 Problems with the WAN Interface
Table 133 Troubleshooting the WAN Interface
PROBLEM | CORRECTIVE ACTION |
|
|
The Prestige cannot | The ISP provides the WAN IP address after authentication. Authentication may |
get a WAN IP | be through the user name and password, the MAC address or the host name. |
address from the | Use the following corrective actions to make sure the ISP can authenticate your |
ISP. | connection. |
| You need a user name and password if you're using PPPoE encapsulation. |
| Make sure that you have entered the correct Service Type, User Name and |
| Password (the user name and password are case sensitive). Refer to Section |
| |
| If your ISP requires MAC address authentication, you can clone the MAC |
| address from your computer on the LAN as the Prestige's WAN MAC address. |
| Refer to Section 6.5 on page 88. |
| If your ISP requires host name authentication, configure your computer's name |
| as the Prestige's system name. Refer to Section 4.3 on page 62. |
37.4 Problems with Internet Access
Table 134 Troubleshooting Internet Access
PROBLEM | CORRECTIVE ACTION | |
|
| |
I cannot access | Make sure the Prestige is turned on and connected to the network. | |
the Internet. |
| |
Verify your Ethernet settings (see Chapter 5 on page 72 and Chapter 6 on page 82). | ||
| ||
|
| |
| Make sure you entered the correct user name and password. | |
|
| |
Internet | Contact your ISP. | |
connection |
| |
disconnects. |
|
37.5 Problems with the Password
Table 135 Troubleshooting the Password
PROBLEM | CORRECTIVE ACTION |
|
|
I cannot access the | The username is admin. The default password is 1234. The Password and |
Prestige. | Username fields are |
| password and username using the proper casing. |
| If you have changed the password and have now forgotten it, you will need to |
| restore the default configuration file (see Section 2.3 on page 45). This restores |
| all of the factory defaults including the password. |
327 | Chapter 37 Troubleshooting |