Oki 4580 manual Problem Checklist

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Problem Checklist

Your machine is a complex machine with many features and functions, which allow it to operate in different ways. Many problems you experience may be due to improper programming. If you are experi- encing a problem, read through the list of problems and solutions before calling your dealer.

The display is blank. Check the power cord to make sure that it is firmly plugged in. Check your wall outlet to make sure that it has power.

Nothing happens when you press the control panel keys. Turn the machine off, wait 10 seconds, then turn it on again.

The display tells you to replace paper even though there is paper in the paper tray. Make sure that the paper is firmly stacked in the tray. Check for a paper jam in the machine.

Your documents jam. Check the document for wrinkles, tears or other damage. Make sure there are no staples or paper clips and that the paper is clean and dry. Make sure the document is not wider than your machine can load. Try making a copy of the document on a photocopier and faxing the copy.

Your machine won’t dial. Check the power cord and wall outlet. Make sure that your telephone line (not your external telephone or handset) is con- nected to the LINE outlet on the back of your machine. If you have an external telephone con- nected, lift the handset and check for a dial tone. If you do not hear one, there may be a problem with your telephone line. If you do hear a dial tone, your machine may be using the wrong dialing method (pulse or tone) for your area. If you hear changing tones instead of dialing pulses and you know that your area uses pulse dialing, refer to the MF(TONE)/DP(PULSE) user function setting in the Programming section.

The display shows a communication error. This alarm indicates any of a number of problems. You may be trying to communicate with an incompatible fax machine (the standard unit can only communi- cate with ITU-T Group 3 fax machines). The remote machine may not be able to perform the function that you want, such as polling or confidential messages. The remote machine may also be out of paper or experiencing a paper jam. Bad telephone line conditions can also cause communication errors. Try sending the fax again and check to make sure you are dialing the correct telephone number. If you have to dial a prefix number to get an outside line, or if you are dialing internationally, you may need to enter a pause (using the Pause One-Touch key) after the dial prefix or international dialing code to tell your machine to wait for a dial tone. If you have frequent problems communicating with a particular remote fax machine, try program- ming the number into one of your One-Touch keys and then changing the One-Touch Parameters for that One-Touch key (see the Dial Directories section). Lastly, either your machine or the remote fax machine may need servicing. Try sending a fax to another location to check your machine.

You sent a fax but the image the remote fax machine received was very poor. If your docu- ment had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing your Transmit Resolution and Type of Original settings (see “Loading Documents” in the Basic Operations section). Copy the document on your machine to see how it will transmit. The problem may be caused by telephone line interference. Try sending the document again later.

You keep getting reports you do not want. Check your user function settings and turn off the reports you do not want. See the Programming section.

You sent a fax but it was received completely blank. Make sure that you have loaded your document face down.

Problem Solving

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Contents User’s Guide Okifax 4580 User’s Guide Contents Safety Information Features IntroductionHandset Kit Safety Installation HintsOperation and Maintenance Emergency First Aid Toner Cartridge and Image Drum UnitWhat You Should Receive Component IdentificationComponents Components YES key / Transmit Resolution Usethis key to Control Panel Keys and IndicatorsControl Panel Keys and Indicators Control Panel Keys and Indicators Control Panel Keys and Indicators Control Panel Keys and Indicators 25 0/UNIQUE Key One-Touch Keypad Using the One-Touch Keys for DialingSounds Your Fax Machine Makes Signal TonesUnpacking InstallationWhere to Install Your Machine Getting StartedSetting Up Your Machine Install the Paper Tray/Copy StackerInstall the Document Tray Install the Toner Cartridge Okifax 4580 User’s Guide Connecting an External Telephone or Answer- ing Machine Connect PowerConnect to the Telephone Line Loading Paper Setting the Clock Answering Mode Options Setting the Answering ModeChanging the Answering Mode Setting the Fax Identification Setting Language Connecting to a PBX Dial Directories Programming One-Touch KeysGramming Chain Dialing Programming Auto Dial Numbers 33.6K. Press To adjust the speed To select it To Do This Use Programming GroupsMultiple Page Documents Basic OperationsPreparing Documents Document SizeLoading Documents Your document Document Type Resolution to UseSending a Fax to a Single Location Sending a Fax to Multiple Locations Broadcasting Performing a Broadcast OperationTo make corrections Auto Dial no Faxing to a GroupReceiving Faxes Manually Sending a Fax to a GroupReceiving Faxes in Memory Rejecting Unsolicited Fax Messages Power Failures and MemoryTo Initiate a Voice Request Using Voice RequestMaking Copies Making Copies with the Manual Paper FeederSending a Delayed Fax from the Document Feeder Advanced OperationsSending a Fax at a Later Date and Time Sending a Delayed Fax From Memory Canceling a Delayed TransmissionCommunication Cancel Receiving Confidential Faxes Sending a Confidential Fax or Sub- address TransmissionClosing a Mailbox Creating a Confidential Mailbox Personal BoxTo print a received confidential fax message To Change Your PasswordPassword Printing Confidential MessagesInitiating a Relay Broadcast Relay BroadcastingRelay Initiating Station Relay Broadcast ReportPolling Documents from Other Fax Machines Setting Your Machine to be PolledWhat You Can Do While Making Copies Dual AccessWhat You Can Do While Sending a Fax What You Can Do While Receiving a FaxProgramming Customizing Features and OperationsUser Function Settings Viewing Your Current SettingsProgramming Power Save Mode Not used Feeder MemoryChanging Your User Function Settings Setting Your Machine’s Distinctive RingSetup FAX RING, Call FAX Number NOW Personal Box Programming Polling Sonal BOX ClosePersonal Box Programming Confidential Personal Box Programming Close Forward No. ProgrammingSelect Function Delete PASSWORD? Dial Parameter SettingsMemory Password Programming Register Memory Password Programming DeleteChanging Your Dial Parameter Settings Service Function Settings Service Function Settings ListUser Functions One-Touch key 9 User Programming Activity Report ReportsUnderstanding Reports Active Memory Files ReportBroadcast Entry Report Configuration ReportConfidential Reception Report Broadcast Confirmation ReportPrinting Reports Codes Used in Reports Result CodesCommunication Codes Clearing a Document Jam Problem SolvingClearing a Printing Paper Jam Problem Solving Replacing the Toner Cartridge OKI P/N Problem Solving Replacing the Image Drum Unit OKI P/N Problem Solving Reading Your Print Counters Shipping the MachineProblem Checklist Okifax 4580 User’s Guide Display Panel Messages Communications error Printer AlarmMemory error except programming area Other Error Messages No image drumSpecifications Oki Data Service Providers U.S. & Canada Warranty, Regulatory, and Safety InformationLimited Warranty U.S. & Canada Service and Support U.S. & CanadaTelephone Support Sales and Service Dealers U.S. & CanadaOvernight Exchange U.S. & Canada Oki Data Contact Locations U.S. & CanadaActivating the Overnight Exchange Warranty Limited Warranty Latin AmericaContacting Oki Data Latin America Service and Support Latin AmericaSales and Service Centers Latin America Oki Data Contact Locations, Latin AmericaMaterial Safety Data Sheet MSDS#58331801 Preparation Date of Msds Toner Cartridge & Image Drum Handling Safety InformationInstallation Hints Operation and MaintenanceRegulatory Information Energy StarYear 2000 Compliance FCC Telephone Consumer Protection Act FCC Radio Frequency Interference StatementsIndustry Canada IC IC Radio Interference Statements Index Index
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