becomes the property of the customer when the returned machine has been picked up by Oki Data’s designated carrier. The exchange product will be warranted for thirty (30) days or the remain- ing warranty period of the originally purchased product, whichever is longer.
Overnight Exchange of the product for a printhead failure is limited to one year from date of purchase. For the remaining printhead warranty period, replacement will be at an authorized service center or authorized third party service organization. Call
Activating the Overnight Exchange Warranty
Follow these simple steps to take advantage of your Overnight Exchange Warranty:
1Call us. If you are having problems with your machine, first contact our support staff at 800-
For other forms of support, refer to your User’s Handbook or check our web site, www.OKIDATA.com.
2If our trained personnel determine that your product is defective, they will ask you for this information:
The address to send the replacement unit to: name, company, street address (not P.O. box), state, ZIP code, and phone
number.
Major credit card number and information, to secure the return and condition of the returned unit. (U.S.: Visa, MasterCard, American Express; Canada: Visa, Ameri- can Express; this program is not available outside the U.S. & Canada.)
Note: This information is kept confidential, and will only be used if the returned unit is not received, if no receipt is supplied confirming that the Oki Data carrier has picked up the package, or if the unit has been damaged due to improper repack- aging. You will receive a phone call or letter within two to four weeks of the exchange date before any charge is initiated.
Note: If you cannot supply a credit card number, you may still have your unit serviced by an authorized Oki Data service center or service depot under the terms of the warranty.
3Fax or mail us the sales receipt for your ma- chine, showing date and location of purchase, and model and serial number of the unit.
4We will ship a replacement product up to midnight, Eastern Time. You should receive it the next business
5Return the original
If you have any questions about this process and the complete warranty coverage and responsibili- ties please refer to page 5. If you need more help, contact our support professionals at
Limited Warranty: Latin America
Oki Data warrants this facsimile machine (hereinaf- ter Product) to be free in defect in material and workmanship and will remedy any such defect according to the terms of this Limited Warranty. This Limited Warranty does not extend to consum- able items, including but not limited to toner car- tridges, fuses, etc.
Oki Data will repair (or at its option replace) at no charge, any defective component(s) of the Product for one (1) year from the date of purchase except for the printhead (LED imaging array), which is warranted for a period of five (5) years from date of purchase. This Limited Warranty extends to the original purchaser only.
To make a request or claim for service under this Limited Warranty the original purchaser must return the Oki Data Product to Oki Data or an authorized Oki Data service center within the country pur- chased. The purchaser returning the Product for repair must pay for all transportation charges to the repair center. A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and serial numbers of the Oki Data