
Oki Data Contact Locations: U.S. & Canada
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone:
Fax:
Canada
Oki Data Americas, Inc.
2735 Matheson Blvd. East, Unit 1
Mississauga, Ontario
Canada L4W 4M8
Phone:
Fax:
Sales and Service Dealers: U.S. & Canada
Consult the store location where you purchased your machine, or contact Oki Data for the location of the nearest Authorized Oki Data Service Dealer.
Prices and minimum charges may vary.
Proof of purchase is required for warranty work. Be sure to retain your purchase documents.
Telephone Support
Toll Free in the U.S. and Canada
Automated Attendant
For quick answers to
Basic operating procedures
Sales and service referrals
Parts and consumable referrals Product information
Customer Support Professionals
Customer Support Professionals are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your machine so you can describe your problem accu- rately.
Our Customer Support Professionals are trained on all current OKI products. They can answer your questions regarding:
Locations of sales and service dealers
Installation of your machine
Usage/normal maintenance of your ma- chine
Error message interpretation/solutions
Parts and supplies identification Consumer relations
Note: Customer Support Representatives are not trained to provide assistance with the use of commercial software pack- ages. Please consult your software user’s manual for times and availability of their support.
Overnight Exchange: U.S. & Canada
Note: Available in the United States and Canada.
If you choose to use our Overnight Exchange service, call
Return the original product to Oki Data by using the same packaging materials you received with the exchange product. You must pack the unit accord- ing to the instructions on the package. The product to be returned must be made available for pickup by Oki Data’s representative within 2 business days of your receipt of the exchange unit: failure to do so may result in your being charged the full price of the exchange unit. Before you ship the product, remove the image drum and toner cartridge to prevent damage to the product during shipment: failure to do so may result in a fee for cleaning/ repairs, which will be charged to your account.
When Overnight Exchange is used, the returned machine becomes the property of Oki Data. Ex- change units may be new or repaired/recondi- tioned, at the option of Oki Data: the exchange unit
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