BT On-Air DECTf@x Plus F@x machine and digital telephone system Fax Problem Solution, Paper JAM

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Help

Fax Problem	Solution
Blank unit display.	• Check that the power cord is properly connected

The unit does not answer incoming calls after several rings.

•The FAX icon may be off: check the receive mode (Manual/automatic).

•Check the number of rings.

•Configure the unit for “private network” (see the sections headed ÔRing settingsÕ and

ÔNetwork and dial settingsÕ in the ÔSetting upÕ chapter).

Blank photocopies.

• The document was positioned facing the wrong way round in the feeder.

The telephone exchange does not recognise the number dialled.

• Check that the the telephone cord is properly plugged in.

The terminal does not ring.	• The TEL icon is flashing: re-activate the ringing tone (see the section headed
	ÔSetting the ringing toneÕ in the Setting upÕ chapter).

The telephone does not work.

•The mains may be down.

•Check that the telephone line cord is properly connected.

One or more vertical black lines on documents copied locally or sent.

•Open the cover and clean the scanning sub-assembly located opposite the white roller using a soft but not fluffy cloth dipped in surgical spirit. After cleaning, close the front cover and make a local copy to check that the black lines have disappeared.

The unit displays the following messages:
OUT OF PAPER	• Insert more paper in the paper feeder.
PRINTER COVER	• Close the rear cover.
PAPER JAM	• Open the rear cover to access the paper circuit. Check that the rear cover is properly
	secured after closing it.
OVERHEATING	• The last documents printed out are blackened; the printer’s temperature is too high.
	Wait a few minutes for it to cool down
GAUGE EMPTY	• You may have forgotten to replace the gauge smartcard when you put in the ink ribbon.
MISSING GAUGE	• Open the gauge housing flap and check that the gauge smartcard is inserted and
	correctly positioned.
CHANGE RIBBON	• No ink ribbon left: install a new ribbon and gauge.
REMOVE DOCUMENT	• Open the front cover and check the document circuit.
MEMORY FULL	• Print out faxes received and/or listen to the voice messages
	(model with built-in Tad only).

Other	• Disconnect your unit from the mains and reconnect it. If the problem persists, contact
	our Helpline on 0845 603 1066.

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Contents @x machine and digital telephone system BT On-Air DECTf@x PlusPage Page At a glance Handset functionsHandset display icons Scroll up and down through the on-screen menus Page This guide Introduction For your recordsEquipment Connect the cable to the socket on the side Charging the handset Inserting the output paperEmpty 1/3 2/3 Full Customising your On-Air DECTf@x PlusDate and time Button What itÕs used forEntering your own telephone/fax number Connecting to a switchboardEnter Prefix Ring settingsTel mode Setting the receive modeSending a fax Using your fax machineResolution Resolution Use withWith call monitoring Delayed send and broadcasting Receiving a fax Call backEconomy NormalFax memory full Using the directory to store and dial numbersWithout Memo if you don’t Please OFF Hook To delete an entry in the directory Send reports Activity ReportsPolling To poll faxes from another machine Timed jobs To start a timed job immediately Using your handset Switching the handset on and offMaking and receiving calls Answering mode Ring melody and volume Earpiece volumeSecrecy Last number redialUsing the handset directory To display the telephone number Keypad tones Call timerUsing the answering machine Answer modeRecording your outgoing message This message can be up to 90 seconds long Please OFF Hook OGMAt the base station Listening to your messagesRecording a memo message Protecting stored messagesAt the handset Please OFF Hook Record MemoPress To Operating the answering machine from the handsetUsing Internet functions PasswordMail Call NUM Adding additional E-Mail accountsEmail ID MailaddrSmtp POP3Sending/Receiving via Internet Connecting to the InternetDisabling Internet functions Sending via InternetReceiving via the Internet Settings Printing your Internet settingsStandard settings Primary DNS / Second DNS send messages via the Internet Relay Menu Address Web to print service Creating and managing the Web directoryAddress Modify Auto AccessPress OK/Menu then 8 then 5 then 5 Mtwtfss Retrieving and printing Web pagesPress the @ button, the display shows Remote Acces Using mailboxesYour machine must be in Tel Fax mode or From the handset Using additional handsets Multiple registrationSimple method Customised method Transferring calls Paging a handset Call MonitorHandset Number Find HandsetRemote access Additional featuresRemote access codes Remote access of your fax machineRemote access of your answering machine Using your On-Air DECTf@x Plus as a photocopierRemote access of your mailboxes Printing out the functions listPrinting out settings AlarmPrinting the fax directory Caller Display Ink gaugeSetting the code Privileged accessPrivileged calls Putting the privileged access function into serviceReplacing the print ribbon and smartcard Replacing the smart card Paper JAM Fax Problem SolutionTelephone Problem Solution Code Meaning and action Transmission report codesChoosing a position Technical informationOn-Air DECTf@x Plus Technical specificationIndex Send Settings Activity Report codes Resolution Declaration of Conformity Offices in Europe, North America, Japan and Asia Pacific