Troubleshooting
NA From time to time your machine may not operate as it should. Before calling for Assistance (see
Malfunction: | Possible causes / Solutions: |
The washing machine will not switch on. • The plug has not been inserted into the electrical socket, or it has not been inserted far enough to make contact.
•There is no power in the house.
The wash cycle does not begin.
•The porthole door has not been shut properly.
•The START/RESET button has not been pressed.
•The water tap has not been turned on.
The washing machines fails to fill with water.
The machine continuously fills and drains water.
•The water inlet hose is not connected to the tap.
•The hose is kinked.
•The water tap has not been turned on.
•There is no water in the house.
•The water pressure is insufficient.
•The START/RESET button has not been pressed.
•The end of the outlet hose has not been fitted at a height between 25” - 34” inches (62 and 86 cm) from the floor (see “Installation”).
•The free end of the hose is underwater (see “Installation”).
•If If the dwelling is on one of the upper floors of a building, there may be problems relating to water drainage, causing the washing machine to load and drain water continuously. Special anti- draining valves are available in shops and help to avoid this inconvenience.
•The water drainage system is not fitted with a breather pipe.
The machine does not drain or spin.
•The programme does not include a draining phase: some programs require manual draining (see “Programmes and options”).
•The Easy Iron option is enabled: to complete the program, press the START/RESET button (see “Programs and options”).
•The outlet hose is bent (see “Installation”).
•The drainage duct is clogged.
The washing machine vibrates too much during the spin cycle.
The washing machine leaks.
•The drum was not unlocked properly when the appliance was installed. Remove shipping bolts (see “Installation”).
•The washing machine is not level (see “Installation”).
•The washing machine is trapped between cabinets and a wall (see “Installation”).
•The load is not balanced properly (see “Operating the washing machine”).
•The water inlet hose is not screwed on to the tap correctly (see “Installation”).
•The detergent dispenser drawer is blocked (for instructions on how to clean it, see “Care and maintenance”).
•The outlet hose has not been secured properly (see “Installation”).
The icons corresponding to the “Phase in progress” flash rapidly at the same time as the ON/OFF indicator light.
•Switch off the machine and unplug the appliance; wait for approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
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