Washer makes noise or vibrates
■Is the washer level?
The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet.
As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
■Are you washing items with metal snaps, buckles or zippers?
You may hear metal items touching the washer drum. This is normal.
■Is washer installed on a sturdy and solid floor? Refer to the “Installation Instructions” for flooring requirements. Noise and vibration may be reduced by placing a piece of ¾ in. (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.
Washer leaks
■Check household plumbing for leaks.
Dispensers clogged or leaking
■Are the laundry products in the correct dispenser compartment?
Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or liquid
■Is the detergent separator in the correct position? Separator should be in the front position when using liquid detergent and in the back position when using powdered detergent.
Load too wet
■Did you use the right cycle for the load being washed? Select a cycle with a higher spin speed.
■Did you wash a single item or bulky items or have you overloaded the washer?
A single item, bulky items, or overloading may cause imbalance. Add items or try to evenly distribute your wet laundry in the drum, and start a DRAIN/SPIN cycle. If the laundry is still wet, take half of the load out of the washer and try again.
■Check the following:
Was paper or tissue left in pockets?
■Did you use enough detergent?
Follow manufacturer’s directions. Use enough detergent to hold the lint in the water.
■Is your water colder than 70°F (21°C)?
Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
■Are you using a low speed wash cycle?
Powdered detergents may not dissolve well in a
Stains on load
■Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum.
■Did you use enough detergent?
Use enough detergent to remove soil and hold it in suspension. For best performance, use a High Efficiency detergent. Follow manufacturer’s recommendations for the type of load you are washing.
■Is there above average iron (rust) in water? You may need to install an iron filter.
■Did you properly sort the load?
Sort dark clothes from whites and lights.
■Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
■Did you use a fabric softener dispensing ball? Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment.
■Did you use powdered detergent in a
■Did you use Rapid Wash on a large load?
For best results, use Rapid Wash for small, lightly soiled loads.
Load is wrinkled
■Did you unload the washer promptly? Unload the washer as soon as it stops.
■Did you use the right cycle for the load being washed? Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling.
■Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should tumble freely during washing.
Residue or lint on load
■Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum.
■Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
■Did you overload the washer?
Do not overload the washer. The washer can be fully loaded, but not tightly packed. The wash load must be balanced. Lint can be trapped in the load if overloaded.
Gray whites, dingy colors
■Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
■Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
■Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard water.
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