Lucent Technologies Voice/FAX Messaging manual Copyright 1998, Lucent Technologies

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Copyright © 1998, Lucent Technologies

All Rights Reserved, Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your com- pany’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your sys- tem, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can intro- duce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication ser- vices or facilities accessed through or connected to it. Lucent Technolo- gies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Lucent Technologies Web Page

The world wide web home page for Lucent Technologies is: http://www.lucent.com

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pro- tection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radi- ate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communi- cations. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to cor- rect the interference at his own expense.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision sig- naling is in violation of Part 68 Rules. This equipment returns answer- supervision signals to the public switched network when:

Answered by the called station

Answered by the attendant

Routed to a recorded announcement that can be administered by the CPE user

This equipment returns answer-supervision signals on all DID calls for- warded back to the public switched telephone network. Permissible exceptions are:

A call is unanswered

A busy tone is received

A reorder tone is received

Ordering Information

Call: Lucent Technologies BCS Publications Center

Voice 1 800 457-1235 International Voice 317 322-6791

Fax 1 800 457-1764 International Fax 317 322-6699

Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road

Indianapolis, IN 46219

Order: Document No. 585-310-733

Comcode 107731481, Issue 2, February 1996

For additional documents, refer to the section in “About This Document” entitled “Related Resources.”

You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Technol- ogies Publications Center.

Acknowledgment

This document was prepared by the Product Documentation Develop- ment, Lucent Technologies, Denver, CO.

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Contents Voice/FAX Messaging User’s Guide Copyright 1998, Lucent Technologies Contents Contents Contents Contents Voice Mail WelcomeCall Answering FAX MessagingIntuity Advantages Voice Prompts and HelpAddress Terms and ConceptsActivity Menu Autoprint Address Before Record ABRAutodelete HeaderMailbox Incoming Messages received by youPersonal Fax Extension Outgoing Messages sent by youHow to Navigate Your Mailbox Options Page How to Log Creating or Changing Your Password Recording Your Name OptionalCreating Your Personal Greeting Recording Your Basic GreetingComposing a Single Voice-fax Extension Greeting Composing a Greeting If You Have a Personal Fax ExtensionHow to Record and Send Messages Setting Addressing Options Selecting Delivery OptionsCreating and Sending a Fax-only Message ABR on Page Creating and Sending a Voice Message ABR on Page Creating and Sending a Voice Message ABR off Page Creating and Sending a Voice-fax Message ABR on Page Listening to a Message Header How to Get and Respond to MessagesSharing Fax Machines Responding to a Message Optional Printing a FaxPrinter ext Print to default fax machine extension or name Acting on a Header or MessageHow to Create and Use Multiple Personal Greetings Scanning Messages QuicklyCall Types Defining Call Types the first timeChanging Call Type Definition Assigning Greetings to Call Types Activating Previously Recorded GreetingsScanning All Greetings Page Selecting a Message How to Access Outgoing or Filed MessagesAccessing Outgoing Messages Modifying a Message Tips# # Creating a List How to Create Mailing ListsRe-sending a Message Deleting Addresses from a List Scanning List Summaries Reviewing and Modifying a List How to Create a Personal Directory Creating and Appending a DirectoryReviewing and Deleting Entries from a Directory How to Use Directory Assistance How to Leave a Call Answer Message Page Page Tips and Highlights General Message HandlingGetting Messages Leaving Messages When No One Answers Sending Voice MailCan also forward messages to a mailing list