Lucent Technologies Voice/FAX Messaging manual Defining Call Types the first time

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1) prime-time internal, 2) prime-time external, and 3) out-of-hours calls

1) prime-time busy, 2) prime-time no answer, and 3) out-of-hours calls

The first step is to define the types of calls you want to differentiate; then move on to changing call type definitions and assigning greetings to call types.

Call Types

Internal

Those from callers at your business location.

External

Those from outside your business location.

Busy

Those that come in when you are using your telephone line(s).

No answer

Those that come in when you do not answer.

Out-of-hours

Those that come in after standard business hours—defined by

 

your system administrator.

 

(Weekend greetings must be activated manually—basic mode

 

only.)

Defining Call Types (the first time)

1.Press 3 4 from the Activity Menu.

2.Press one of the following:

1Differentiate internal/external calls.

2Differentiate busy/no answer calls.

3.Press one of the following:

3

4

Differentiate out-of-hours calls.

Make no distinction between prime time and out-of-hours calls.

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Contents Voice/FAX Messaging User’s Guide Copyright 1998, Lucent Technologies Contents Contents Contents Contents Voice Mail WelcomeCall Answering FAX MessagingIntuity Advantages Voice Prompts and HelpActivity Menu Terms and ConceptsAddress Autoprint Address Before Record ABRAutodelete HeaderMailbox Incoming Messages received by youPersonal Fax Extension Outgoing Messages sent by youHow to Navigate Your Mailbox Options Page How to Log Creating or Changing Your Password Recording Your Name OptionalCreating Your Personal Greeting Recording Your Basic GreetingComposing a Single Voice-fax Extension Greeting Composing a Greeting If You Have a Personal Fax ExtensionHow to Record and Send Messages Setting Addressing Options Selecting Delivery OptionsCreating and Sending a Fax-only Message ABR on Page Creating and Sending a Voice Message ABR on Page Creating and Sending a Voice Message ABR off Page Creating and Sending a Voice-fax Message ABR on Page Sharing Fax Machines How to Get and Respond to MessagesListening to a Message Header Responding to a Message Optional Printing a FaxPrinter ext Print to default fax machine extension or name Acting on a Header or MessageHow to Create and Use Multiple Personal Greetings Scanning Messages QuicklyCall Types Defining Call Types the first timeChanging Call Type Definition Assigning Greetings to Call Types Activating Previously Recorded GreetingsScanning All Greetings Page Accessing Outgoing Messages How to Access Outgoing or Filed MessagesSelecting a Message Modifying a Message Tips# # Re-sending a Message How to Create Mailing ListsCreating a List Deleting Addresses from a List Scanning List Summaries Reviewing and Modifying a List How to Create a Personal Directory Creating and Appending a DirectoryReviewing and Deleting Entries from a Directory How to Use Directory Assistance How to Leave a Call Answer Message Page Page Tips and Highlights General Message HandlingGetting Messages Leaving Messages When No One Answers Sending Voice MailCan also forward messages to a mailing list