Mitel RELEASE 6.0 manual Playing Messages, Accessing the Voice Mail and Email Menus

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Messaging User Guide

Playing Messages

When you access your mailbox to retrieve your messages, the system tells you how many messages you have ("You have 2 urgent messages and 2 unplayed messages."). For Advanced Unified Messaging (UM) users with the Text-to-Speech (TTS) option, the system tells you how many voice mails and emails you have ("You have 2 unplayed messages, 1 saved message, 3 unplayed emails, and 1 saved email).

You access voice mails and emails from separate menus. After the message summary, Advanced UM with TTS users can access either the voice mail or the email menu. You can exit either menu to access the other one.

Notes:

1.Advanced UM users who do not have the TTS option cannot access the email menu.

2.If the system experiences a delay obtaining information from the email server, it may be unable to tell you how many email messages you have. To avoid this problem, keep fewer than 10,000 emails in your mailbox.

Accessing the Voice Mail and Email Menus

After you access your mailbox

•If you are a regular voice mail user, you are already in the Voice Mail menu.

• If you have the Advanced UM with TTS feature, you press		to access the Voice Mail
menu or	to access the Email menu.

Playing Your Messages

After accessing either the Voice Mail menu or the Email menu, press

•or the Play (or Play Message) softkey. Your urgent messages will automatically be played first. Then, depending on your mailbox settings, you may have the option to play unplayed or saved messages first; otherwise, your unplayed messages will be played first.

Note: If the date and time option is enabled on your voice mail system, the system will automatically play this information at the beginning of each message. Consult your System Administrator for more information.

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Contents Nupoint Unified Messaging Trademarks Mitel NuPoint Unified Messaging User GuideTable of Contents IiiMessaging User Guide Placing a Call On Hold While RecordingText-to-Speech TTS Optional Feature Messaging User Guide Introduction About Your Voice MailAbout This Document IntroductionPreparing to Access Your Mailbox Your TelephoneAccessing Your Mailbox Inside Your CompanyOutside Your Company Setting Up Your Mailbox Menu Overview GreetingsName Setting Up Your Mailbox PasscodeAccessing the Voice Mail and Email Menus Playing MessagesPlaying Your Messages When You Have Finished Listening to a Message While Listening to a MessagePlaying Messages Keep the message Sending a Message when You Have Finished Recording Making MessagesMaking a Voice Message Recording a voice messageReplay the message Accessing User Options and User Tutorial User OptionsGreetings, Name and Passcode User OptionsUsing a Distribution List Distribution ListsCall Schedule Options Creating or Modifying a Distribution ListPager Message DeliveryFuture Delivery Audit Record-A-Call Optional Feature Recording Using SoftkeysRecord-A-Call Optional Feature Recording while on a Two-Party CallRecording Using Hard Keys Listening to a RecordingPlacing a Call On Hold While Recording Fax Optional Feature Fax Optional FeatureFax Delivery Options Playing and Printing Fax MessagesWhen You Have Finished Listening to a Fax Message Making a Fax Message Without VoiceFrom a Fax Phone From Your Company Fax System From Your Own MailboxMaking a Fax Message With Voice Using Your PC for Fax Messages Downloading and Installing Fax PrinterUsing Your PC for Fax Messages Sending a FaxServer Settings Tab Viewing and Forwarding Fax Messages Delivery Options TabMessaging User Guide Using Your PC for Voice Messages Using Your PC for Voice MessagesOutlook Client Plug-in for Microsoft Outlook Text-to-SpeechInstall the Outlook Client Plug-in Before You BeginEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback Configure Access to the Unified Messaging Profile NuPoint Unified Messaging ToolbarQuickPlay Toolbar Navigate Voice MessagesPlay a Voice Message in Outlook Send a New Voice Message Reply to a Voice Message Forward a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook NuPoint Unified Messaging Tab Mitel NuPoint UM tab in Outlook 2010 RibbonMultimedia Controls Voice Message Multimedia Controls in OutlookConfigure the NuPoint Account Settings Fax Message Multimedia Controls in OutlookNavigate Voice Messages in Outlook Click the Next Voice Message buttonClick the Previous Voice Message button Play a Voice Message on your Speakers Play a Confidential Voice MessageSend a New Message New Voice Message in OutlookReply to a Message Reply with Voice Message in OutlookForward a Message Forward with Voice Message in Outlook Text-to-Speech TTS Optional Feature View a Fax MessagePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureUniversal Voice Commands Speaking TipsPlacing a Call with Voice Commands Making CallsPlacing a Call with Digit Dialing Cancelling a Call Calling the OperatorSpeech Navigation Optional Feature Speech Navigation Optional FeatureEntering Voice Commands Accessing Your MailboxEnabling Speech Navigation ExitAccessing the Voice Mail and Email Menus Managing Your MessagesSay To perform this action Equivalent Key Play Say Mark Confidential or press Say Request Receipt or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide