Mitel RELEASE 6.0 manual Accessing the Voice Mail and Email Menus, Managing Your Messages

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Speech Navigation Optional Feature

From Your Own Extension (Primary or Alternate)

To access your mailbox from your primary extension or one of your alternate extensions:

1.Dial the NuPoint UM Voice access number.

2.Say your passcode when prompted. (For higher security, enter your passcode with the TUI.)

From an External Number

To access your mailbox from an external number (not one of your extensions):

1.Dial the NuPoint UM Voice access number.

2.Enter your mailbox number on the keypad, followed by the key.

3.Enter your passcode on the keypad when prompted.

Accessing the Voice Mail and Email Menus

After you access your mailbox, the system tells you how many messages you have and prompts you to begin entering Speech Navigation voice commands. The available commands vary depending on whether you are a regular or Advanced UM voicemail user.

If You Are a Regular Voicemail User

If you are a regular voice mail user, you are already in the Voice Mail menu, so you will hear a message similar to this: "You have 2 urgent messages and 2 unplayed messages. You may say Play to play the first message, New Message to make a new message, User Options to go to User Options..."

•Proceed to “Managing Your Messages” on page 51.

If You Are Advanced UM Voicemail User with TTS

If you have the Advanced UM with TTS feature, you will hear a message similar to this: "You have 2 unplayed messages, 1 saved message, 3 unplayed emails, and 1 saved email message. Say Voicemail to access your voicemail messages; say Email to access your email messages."

1.Say Voicemail to access the Voice Mail menu or Email to access the Email menu.

2.Proceed to “Managing Your Messages” on page 51.

Note: Advanced UM users who do not have the TTS option cannot access the email menu.

Managing Your Messages

After you have accessed the Voicemail or Email menu, you can manage your messages with the following Speech Navigation voice commands.

At any time during message playback you can use the telephone user interface to pause the message, move forward or backward five seconds, skip to the next message or return to the

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Contents Nupoint Unified Messaging Mitel NuPoint Unified Messaging User Guide TrademarksIii Table of ContentsPlacing a Call On Hold While Recording Messaging User GuideText-to-Speech TTS Optional Feature Messaging User Guide About Your Voice Mail IntroductionAbout This Document IntroductionYour Telephone Preparing to Access Your MailboxAccessing Your Mailbox Inside Your CompanyOutside Your Company Setting Up Your Mailbox Menu Overview GreetingsName Passcode Setting Up Your MailboxAccessing the Voice Mail and Email Menus Playing MessagesPlaying Your Messages When You Have Finished Listening to a Message While Listening to a MessagePlaying Messages Keep the message Making Messages Sending a Message when You Have Finished RecordingMaking a Voice Message Recording a voice messageReplay the message User Options Accessing User Options and User TutorialGreetings, Name and Passcode User OptionsDistribution Lists Using a Distribution ListCall Schedule Options Creating or Modifying a Distribution ListMessage Delivery PagerFuture Delivery Audit Recording Using Softkeys Record-A-Call Optional FeatureRecord-A-Call Optional Feature Recording while on a Two-Party CallRecording Using Hard Keys Listening to a RecordingPlacing a Call On Hold While Recording Fax Optional Feature Fax Optional FeatureFax Delivery Options Playing and Printing Fax MessagesWhen You Have Finished Listening to a Fax Message Making a Fax Message Without VoiceFrom a Fax Phone From Your Own Mailbox From Your Company Fax SystemMaking a Fax Message With Voice Downloading and Installing Fax Printer Using Your PC for Fax MessagesUsing Your PC for Fax Messages Sending a FaxServer Settings Tab Delivery Options Tab Viewing and Forwarding Fax MessagesMessaging User Guide Using Your PC for Voice Messages Using Your PC for Voice MessagesOutlook Client Plug-in for Microsoft Outlook Text-to-SpeechBefore You Begin Install the Outlook Client Plug-inEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback NuPoint Unified Messaging Toolbar Configure Access to the Unified Messaging ProfileQuickPlay Toolbar Navigate Voice MessagesPlay a Voice Message in Outlook Send a New Voice Message Reply to a Voice Message Forward a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook Mitel NuPoint UM tab in Outlook 2010 Ribbon NuPoint Unified Messaging TabVoice Message Multimedia Controls in Outlook Multimedia ControlsFax Message Multimedia Controls in Outlook Configure the NuPoint Account SettingsNavigate Voice Messages in Outlook Click the Next Voice Message buttonClick the Previous Voice Message button Play a Confidential Voice Message Play a Voice Message on your SpeakersNew Voice Message in Outlook Send a New MessageReply with Voice Message in Outlook Reply to a MessageForward a Message Forward with Voice Message in Outlook View a Fax Message Text-to-Speech TTS Optional FeaturePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureSpeaking Tips Universal Voice CommandsPlacing a Call with Voice Commands Making CallsPlacing a Call with Digit Dialing Calling the Operator Cancelling a CallSpeech Navigation Optional Feature Speech Navigation Optional FeatureAccessing Your Mailbox Entering Voice CommandsEnabling Speech Navigation ExitManaging Your Messages Accessing the Voice Mail and Email MenusSay To perform this action Equivalent Key Play Say Mark Confidential or press Say Request Receipt or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide