Speech Auto Attendant Optional Feature
Making Calls
You can use the Speech Auto Attendant to place calls either with voice commands or digit dialing.
Placing a Call with Voice Commands
The Speech Auto Attendant can call contact names or departments that are programmed in the company directory by responding to your voice commands.
To place a call using voice commands
1.Dial the Speech Auto Attendant access number.
2.When the Auto Attendant answers, say one of the following:
•the first and last name of the person that you want to call;
•a department name; or
Note: You can listen to all the department names that are programmed in the system by speaking the "department" command.
•a phone number (speak the number one digit at a time).
3.The system confirms the requested name and then dials the number associated with your spoken command.
Note: If, after two attempts, the Speech Auto Attendant cannot recognize the name of the person or department that you are trying to call, you will be routed to the operator.
4.If the Presence feature is enabled, the system will also indicate the presence state of the called party. The presence status information is for reference only, and thus the call will be transferred no matter what the presence status may be.
Placing a Call with Digit Dialing
The Speech Auto Attendant can call contact names or departments that are programmed in the company directory by responding to the digits that you press on the keypad.
To place a call using digit dialing
1.Dial the Speech Auto Attendant access number.
2.When the Auto Attendant answers, enter the digits to dial on the keypad.
3.The system confirms the requested number and then dials the digits that you selected.
Note: If, after two attempts, the Speech Auto Attendant cannot recognize the number of the person or department that you are trying to call, you will be routed to the operator.
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