Mitel RELEASE 6.0 manual Introduction, About Your Voice Mail, About This Document

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Introduction

Introduction

About Your Voice Mail

Mitel® NuPoint Unified Messaging™ (UM) allows you to manage your voice mail, Record-A-Call (RAC), fax, and Microsoft® Outlook® email messages from a touch-tone phone as well as from your PC.

Voice mail, Record-A-Call, fax, and email are all "messages" that are accessible through your voice mailbox and that you access using a menu system. The Voice Mail menu provides access to most of the voice mailbox features and options including fax messages. Any voice mail user can access this menu. The Email menu only provides access to emails and is available only to users with the Advanced Unified Messaging feature with Text-to-Speech option.

In addition to accessing your messages over the phone, you can now play and manage your voice messages from your Microsoft Outlook inbox. You install a plug-in player that allows you to play voice messages from your email inbox over your PC speakers or over the phone. To use this feature, you must have the Advanced Unified Messaging feature. For more information, see “Using Your PC for Fax Messages” on page 21.

A Speech Auto Attendant (SAA) is also available to place calls to people by using voice commands. The SAA is a speech-enabled application that allows you to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, you can say a department name or telephone number. A tutorial introduces you to the system features, and voice-based help is available to answer questions. See “Speech Auto Attendant Optional Feature” on page 45 for more information.

The Speech Navigation optional feature enables users to manage their mailboxes using voice commands. Instead of struggling to find and press a button on their telephone dial, they can simply “say the command" from their principal or alternate extension. This is particularly helpful for drivers who wish to use their cell phones in hands-free mode.

Note: Depending on how your mailbox is configured, you may not have all of the options described in this guide. Consult your System Administrator for more information.

About This Document

This guide provides instructions on the functionality of the Mitel telephone user interface (TUI), Mitel Outlook Client Plug-in, and Speech Auto Attendant. If you use another supported email client, please refer to the Web View Help for more information. Also refer to the NuPoint Unified Messaging Mitel TUI Quick Reference Guide on http://edocs.mitel.com/UG/Index.html.

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Contents Nupoint Unified Messaging Mitel NuPoint Unified Messaging User Guide TrademarksIii Table of ContentsPlacing a Call On Hold While Recording Messaging User GuideText-to-Speech TTS Optional Feature Messaging User Guide Introduction IntroductionAbout Your Voice Mail About This DocumentYour Telephone Preparing to Access Your MailboxInside Your Company Accessing Your MailboxOutside Your Company Menu Overview Greetings Setting Up Your MailboxName Passcode Setting Up Your MailboxPlaying Messages Accessing the Voice Mail and Email MenusPlaying Your Messages While Listening to a Message When You Have Finished Listening to a MessagePlaying Messages Keep the message Recording a voice message Sending a Message when You Have Finished RecordingMaking Messages Making a Voice MessageReplay the message User Options Accessing User Options and User TutorialUser Options Greetings, Name and PasscodeCreating or Modifying a Distribution List Using a Distribution ListDistribution Lists Call Schedule OptionsMessage Delivery PagerFuture Delivery Audit Recording while on a Two-Party Call Record-A-Call Optional FeatureRecording Using Softkeys Record-A-Call Optional FeatureListening to a Recording Recording Using Hard KeysPlacing a Call On Hold While Recording Playing and Printing Fax Messages Fax Optional FeatureFax Optional Feature Fax Delivery OptionsMaking a Fax Message Without Voice When You Have Finished Listening to a Fax MessageFrom a Fax Phone From Your Own Mailbox From Your Company Fax SystemMaking a Fax Message With Voice Sending a Fax Using Your PC for Fax MessagesDownloading and Installing Fax Printer Using Your PC for Fax MessagesServer Settings Tab Delivery Options Tab Viewing and Forwarding Fax MessagesMessaging User Guide Text-to-Speech Using Your PC for Voice MessagesUsing Your PC for Voice Messages Outlook Client Plug-in for Microsoft OutlookBefore You Begin Install the Outlook Client Plug-inEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback NuPoint Unified Messaging Toolbar Configure Access to the Unified Messaging ProfileNavigate Voice Messages QuickPlay ToolbarPlay a Voice Message in Outlook Send a New Voice Message Forward a Voice Message Reply to a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook Mitel NuPoint UM tab in Outlook 2010 Ribbon NuPoint Unified Messaging TabVoice Message Multimedia Controls in Outlook Multimedia ControlsFax Message Multimedia Controls in Outlook Configure the NuPoint Account SettingsClick the Next Voice Message button Navigate Voice Messages in OutlookClick the Previous Voice Message button Play a Confidential Voice Message Play a Voice Message on your SpeakersNew Voice Message in Outlook Send a New MessageReply with Voice Message in Outlook Reply to a MessageForward a Message Forward with Voice Message in Outlook View a Fax Message Text-to-Speech TTS Optional FeaturePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureSpeaking Tips Universal Voice CommandsMaking Calls Placing a Call with Voice CommandsPlacing a Call with Digit Dialing Calling the Operator Cancelling a CallSpeech Navigation Optional Feature Speech Navigation Optional FeatureExit Entering Voice CommandsAccessing Your Mailbox Enabling Speech NavigationManaging Your Messages Accessing the Voice Mail and Email MenusSay To perform this action Equivalent Key Play Say Request Receipt or press Say Mark Confidential or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide
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