Mitel RELEASE 6.0 manual Speech Navigation Optional Feature

Page 55

Speech Navigation Optional Feature

Speech Navigation Optional Feature

NuPoint UM Speech Navigation is a speech-enabled application that allows you to manage your mailbox using voice commands. In addition to being able to perform standard tasks such as play, delete and keep messages, you can transfer to the operator, enter numeric digits, and exit the system simply by speaking the appropriate commands.

Since you issue commands by speaking them, rather than by pressing buttons on a keypad, Speech Navigation enables you to operate in hands-free mode. This is useful if you have a cell phone or similar device configured as an alternate extension on your mailbox.

The following features are available with the Speech Navigation application:

•Multiple Command Options: Speech navigation supports the concept of aliases so that up to two different phrases can be used to accomplish the same task. For example, users can say, “Delete Message” or “Discard Message” to delete a voice message.

•Barge-In: This feature allows users to interrupt a system prompt with a speech or keystroke command. The system stops playing the prompt and responds to the command. Barge-in allows experienced system users to skip quickly through the prompts.

•Error Handling: Speech Navigation responds to an error by instructing the user to retry the command. After three recognition errors, the system will play the prompt, "I do not understand that comma: Please call again," and then disconnect the call.

•Mailbox Extensions: When Speech Navigation is enabled for a mailbox, it applies all of the user's extensions, including alternate extensions such as teleworker phones and cell phones. The enables users to call the message center from remote locations and immedi- ately begin using Speech Navigation commands.

•Commands: The following commands can be invoked with Speech Navigation: Play Mes- sage, Keep/Save Message, Delete/Discard Message, Answer/Reply To Message, Forward/Give Message, Next Message, Make Message, User Options, Operator, and the digits zero to nine. In addition, users can leave the system by saying one of the following commands: Bye, Goodbye, Hang-up, or Quit. See “Entering Voice Commands” on page 50 for more information.

Speaking Tips

The Speech Navigation responds to natural speech commands. When you become more comfortable with the prompts, you can use Barge-in to navigate through the system prompts more quickly.

When you are speaking to the Speech Navigation, follow the guidelines below:

•Speak clearly, but don’t shout.

•Speak at your normal pace, that is, not too slowly and not too quickly.

•In noisy environments, do not use speaker phones as the background noise will affect the speech recognition success rate.

49

Page 54 Page 56
Image 55
Page 54 Page 56
Contents Nupoint Unified Messaging Mitel NuPoint Unified Messaging User Guide TrademarksIii Table of ContentsPlacing a Call On Hold While Recording Messaging User GuideText-to-Speech TTS Optional Feature Messaging User Guide Introduction IntroductionAbout Your Voice Mail About This DocumentYour Telephone Preparing to Access Your MailboxInside Your Company Accessing Your MailboxOutside Your Company Menu Overview Greetings Setting Up Your MailboxName Passcode Setting Up Your MailboxPlaying Messages Accessing the Voice Mail and Email MenusPlaying Your Messages While Listening to a Message When You Have Finished Listening to a MessagePlaying Messages Keep the message Recording a voice message Sending a Message when You Have Finished RecordingMaking Messages Making a Voice MessageReplay the message User Options Accessing User Options and User TutorialUser Options Greetings, Name and PasscodeCreating or Modifying a Distribution List Using a Distribution ListDistribution Lists Call Schedule OptionsMessage Delivery PagerFuture Delivery Audit Recording while on a Two-Party Call Record-A-Call Optional FeatureRecording Using Softkeys Record-A-Call Optional FeatureListening to a Recording Recording Using Hard KeysPlacing a Call On Hold While Recording Playing and Printing Fax Messages Fax Optional FeatureFax Optional Feature Fax Delivery OptionsMaking a Fax Message Without Voice When You Have Finished Listening to a Fax MessageFrom a Fax Phone From Your Own Mailbox From Your Company Fax SystemMaking a Fax Message With Voice Sending a Fax Using Your PC for Fax MessagesDownloading and Installing Fax Printer Using Your PC for Fax MessagesServer Settings Tab Delivery Options Tab Viewing and Forwarding Fax MessagesMessaging User Guide Text-to-Speech Using Your PC for Voice MessagesUsing Your PC for Voice Messages Outlook Client Plug-in for Microsoft OutlookBefore You Begin Install the Outlook Client Plug-inEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback NuPoint Unified Messaging Toolbar Configure Access to the Unified Messaging ProfileNavigate Voice Messages QuickPlay ToolbarPlay a Voice Message in Outlook Send a New Voice Message Forward a Voice Message Reply to a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook Mitel NuPoint UM tab in Outlook 2010 Ribbon NuPoint Unified Messaging TabVoice Message Multimedia Controls in Outlook Multimedia ControlsFax Message Multimedia Controls in Outlook Configure the NuPoint Account SettingsClick the Next Voice Message button Navigate Voice Messages in OutlookClick the Previous Voice Message button Play a Confidential Voice Message Play a Voice Message on your SpeakersNew Voice Message in Outlook Send a New MessageReply with Voice Message in Outlook Reply to a MessageForward a Message Forward with Voice Message in Outlook View a Fax Message Text-to-Speech TTS Optional FeaturePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureSpeaking Tips Universal Voice CommandsMaking Calls Placing a Call with Voice CommandsPlacing a Call with Digit Dialing Calling the Operator Cancelling a CallSpeech Navigation Optional Feature Speech Navigation Optional FeatureExit Entering Voice CommandsAccessing Your Mailbox Enabling Speech NavigationManaging Your Messages Accessing the Voice Mail and Email MenusSay To perform this action Equivalent Key Play Say Request Receipt or press Say Mark Confidential or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide
Top Page Image Contents