Mitel RELEASE 6.0 manual Speech Auto Attendant Optional Feature

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Speech Auto Attendant Optional Feature

Speech Auto Attendant Optional Feature

The NuPoint Unified Messaging Speech Auto Attendant (SAA) is a speech-enabled application that allows you to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, you can say a department name or telephone number. An online tutorial introduces you to the system features, and voice-based help is available to answer questions.

The Speech Auto Attendant routes incoming calls based on spoken commands. Typically, you say the name of the person you want to speak to and the system transfers your call to the requested party. The Speech Auto Attendant also supports up to 15 departments and allows you to call any of the department numbers or names. See “Making Calls” on page 47 for detailed calling instructions.

The SAA has the ability to store four numbers per person and provides you with the option to select which of your phone numbers will be the default Speech Auto Attendant number. Refer to the Web View Help for instructions on how to configure your default phone number.

The following features are available with the Speech Auto Attendant application:

•Call by Name: You can place calls to any person in the company directory by saying a person’s name.

•Call by Number: You can place calls to any number in the company directory by saying a phone number (extension).

•Call by Department: You can place calls to any department in the company directory by saying a department name.

•Touchtone (DTMF) Dialing: You can place calls to any number in the company directory by using the keypad to enter the digits.

•Universal Commands: You can use several generic voice commands (such as "help" or "operator") to navigate through the system. See “Universal Voice Commands” on page 46 for more information.

•Barge-in:You can interrupt a system prompt with a speech or keystroke command. The Speech Auto Attendant will stop playing the prompt and respond to the command.

Note: Barge-in is an optional feature of the Speech Auto Attendant and must be enabled on your mailbox. Consult your System Administrator for details.

•Tutorial: The Speech Auto Attendant provides a tutorial which allows you to record your name (if you are a new user), or use the existing recorded name from your voice mail system. It also introduces you to the system features.

•Presence: The Speech Auto Attendant provides the ability to determine and playback the current presence state of the matched person prior to transferring your call. Presence refers to the person’s availability in relation to the telephone (ie. busy, away, do not disturb etc.). The presence status information is for reference only, and thus a call will be transferred no matter what the presence status of the called party may be.

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Contents Nupoint Unified Messaging Mitel NuPoint Unified Messaging User Guide TrademarksIii Table of ContentsPlacing a Call On Hold While Recording Messaging User GuideText-to-Speech TTS Optional Feature Messaging User Guide Introduction IntroductionAbout Your Voice Mail About This DocumentYour Telephone Preparing to Access Your MailboxAccessing Your Mailbox Inside Your CompanyOutside Your Company Setting Up Your Mailbox Menu Overview GreetingsName Passcode Setting Up Your MailboxAccessing the Voice Mail and Email Menus Playing MessagesPlaying Your Messages When You Have Finished Listening to a Message While Listening to a MessagePlaying Messages Keep the message Recording a voice message Sending a Message when You Have Finished RecordingMaking Messages Making a Voice MessageReplay the message User Options Accessing User Options and User TutorialUser Options Greetings, Name and PasscodeCreating or Modifying a Distribution List Using a Distribution ListDistribution Lists Call Schedule OptionsMessage Delivery PagerFuture Delivery Audit Recording while on a Two-Party Call Record-A-Call Optional FeatureRecording Using Softkeys Record-A-Call Optional FeatureRecording Using Hard Keys Listening to a RecordingPlacing a Call On Hold While Recording Playing and Printing Fax Messages Fax Optional FeatureFax Optional Feature Fax Delivery OptionsWhen You Have Finished Listening to a Fax Message Making a Fax Message Without VoiceFrom a Fax Phone From Your Own Mailbox From Your Company Fax SystemMaking a Fax Message With Voice Sending a Fax Using Your PC for Fax MessagesDownloading and Installing Fax Printer Using Your PC for Fax MessagesServer Settings Tab Delivery Options Tab Viewing and Forwarding Fax MessagesMessaging User Guide Text-to-Speech Using Your PC for Voice MessagesUsing Your PC for Voice Messages Outlook Client Plug-in for Microsoft OutlookBefore You Begin Install the Outlook Client Plug-inEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback NuPoint Unified Messaging Toolbar Configure Access to the Unified Messaging ProfileQuickPlay Toolbar Navigate Voice MessagesPlay a Voice Message in Outlook Send a New Voice Message Reply to a Voice Message Forward a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook Mitel NuPoint UM tab in Outlook 2010 Ribbon NuPoint Unified Messaging TabVoice Message Multimedia Controls in Outlook Multimedia ControlsFax Message Multimedia Controls in Outlook Configure the NuPoint Account SettingsNavigate Voice Messages in Outlook Click the Next Voice Message buttonClick the Previous Voice Message button Play a Confidential Voice Message Play a Voice Message on your SpeakersNew Voice Message in Outlook Send a New MessageReply with Voice Message in Outlook Reply to a MessageForward a Message Forward with Voice Message in Outlook View a Fax Message Text-to-Speech TTS Optional FeaturePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureSpeaking Tips Universal Voice CommandsPlacing a Call with Voice Commands Making CallsPlacing a Call with Digit Dialing Calling the Operator Cancelling a CallSpeech Navigation Optional Feature Speech Navigation Optional FeatureExit Entering Voice CommandsAccessing Your Mailbox Enabling Speech NavigationManaging Your Messages Accessing the Voice Mail and Email MenusSay To perform this action Equivalent Key Play Say Mark Confidential or press Say Request Receipt or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide
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