Mitel RELEASE 6.0 manual Speaking Tips, Universal Voice Commands

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Messaging User Guide

Note: Presence is an optional feature of the Speech Auto Attendant and must be enabled on your mailbox. Consult your System Administrator for details.

•Disambiguation: The Speech Auto Attendant provides the ability to transfer calls to the operator for multiple directory matches (i.e. two people named "John Doe" in the same directory). You will be notified of the duplicate names and immediately transferred to the operator, who will ask for more details in order to transfer your call to the right person.

•Error Handling: The Speech Auto Attendant responds to an error by instructing you to retry the command. After two recognition errors, the system will transfer your call to the operator.

•Timeout: The Speech Auto Attendant will time out when it detects no speech or DTMF input. Help prompts will be played to aid you in choosing an action.

Speaking Tips

The Speech Auto Attendant responds to natural speech commands. When you become more comfortable with the prompts, you can use Barge-in to navigate through the system prompts more quickly.

When you are speaking to the Speech Auto Attendant, follow the guidelines below:

•Speak clearly, but don’t shout.

•Speak at your normal pace, that is, not too slowly and not too quickly.

•In noisy environments, do not use speaker phones as the background noise will affect the speech recognition success rate.

•If you are prompted to confirm a name, answer only "Yes" or "No". If you answer "No", wait for the system prompt before you state the name again.

•If the system does not recognize a name, it may be because the name is not programmed into the system or because your pronunciation of the name is not in the system. Contact your System Administrator to have the name added or to have the pronunciation corrected.

Universal Voice Commands

The following voice commands are available from anywhere within the Speech Auto Attendant system:

•Cancel or Stop: Terminates the current operation.

•Operator: Transfers your call to the operator.

•Repeat: Replays the most recent prompt.

•Help: Plays the list of available help commands.

•Tutorial: Starts the system tutorial.

•Auto Attendant: Transfers the call to the Speech Auto Attendant.

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Contents Nupoint Unified Messaging Trademarks Mitel NuPoint Unified Messaging User GuideTable of Contents IiiMessaging User Guide Placing a Call On Hold While RecordingText-to-Speech TTS Optional Feature Messaging User Guide Introduction About Your Voice MailAbout This Document IntroductionPreparing to Access Your Mailbox Your TelephoneInside Your Company Accessing Your MailboxOutside Your Company Menu Overview Greetings Setting Up Your MailboxName Setting Up Your Mailbox PasscodePlaying Messages Accessing the Voice Mail and Email MenusPlaying Your Messages While Listening to a Message When You Have Finished Listening to a MessagePlaying Messages Keep the message Sending a Message when You Have Finished Recording Making MessagesMaking a Voice Message Recording a voice messageReplay the message Accessing User Options and User Tutorial User OptionsGreetings, Name and Passcode User OptionsUsing a Distribution List Distribution ListsCall Schedule Options Creating or Modifying a Distribution ListPager Message DeliveryFuture Delivery Audit Record-A-Call Optional Feature Recording Using SoftkeysRecord-A-Call Optional Feature Recording while on a Two-Party CallListening to a Recording Recording Using Hard KeysPlacing a Call On Hold While Recording Fax Optional Feature Fax Optional FeatureFax Delivery Options Playing and Printing Fax MessagesMaking a Fax Message Without Voice When You Have Finished Listening to a Fax MessageFrom a Fax Phone From Your Company Fax System From Your Own MailboxMaking a Fax Message With Voice Using Your PC for Fax Messages Downloading and Installing Fax PrinterUsing Your PC for Fax Messages Sending a FaxServer Settings Tab Viewing and Forwarding Fax Messages Delivery Options TabMessaging User Guide Using Your PC for Voice Messages Using Your PC for Voice MessagesOutlook Client Plug-in for Microsoft Outlook Text-to-SpeechInstall the Outlook Client Plug-in Before You BeginEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback Configure Access to the Unified Messaging Profile NuPoint Unified Messaging ToolbarNavigate Voice Messages QuickPlay ToolbarPlay a Voice Message in Outlook Send a New Voice Message Forward a Voice Message Reply to a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook NuPoint Unified Messaging Tab Mitel NuPoint UM tab in Outlook 2010 RibbonMultimedia Controls Voice Message Multimedia Controls in OutlookConfigure the NuPoint Account Settings Fax Message Multimedia Controls in OutlookClick the Next Voice Message button Navigate Voice Messages in OutlookClick the Previous Voice Message button Play a Voice Message on your Speakers Play a Confidential Voice MessageSend a New Message New Voice Message in OutlookReply to a Message Reply with Voice Message in OutlookForward a Message Forward with Voice Message in Outlook Text-to-Speech TTS Optional Feature View a Fax MessagePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureUniversal Voice Commands Speaking TipsMaking Calls Placing a Call with Voice CommandsPlacing a Call with Digit Dialing Cancelling a Call Calling the OperatorSpeech Navigation Optional Feature Speech Navigation Optional FeatureEntering Voice Commands Accessing Your MailboxEnabling Speech Navigation ExitAccessing the Voice Mail and Email Menus Managing Your MessagesSay To perform this action Equivalent Key Play Say Request Receipt or press Say Mark Confidential or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide