Mitel RELEASE 6.0 manual Setting Up Your Mailbox, Menu Overview Greetings, Name

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Messaging User Guide

Setting Up Your Mailbox

When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary passcode.

Tip: After playing or sending messages, the system may return you to a previous menu with different options than the menu you were just using.

Menu Overview

For an illustration of the menu overview, refer to the NuPoint Unified Messaging Mitel TUI Quick Reference Guide (http://edocs.mitel.com/UG/Index.html).

Greetings

After opening your mailbox, you will be asked to record one or more greetings that callers will hear when they call your mailbox. For example, you may record one greeting that callers hear when your line is busy (such as, "I’m currently on the phone and unable to take your call") and a different one when you’re not at your phone (such as, "I’m currently away from my desk").

If your System Administrator has enabled the Extended Absence Greeting feature for your mailbox, you can also record an Extended Absence Greeting. This greeting allows you to inform callers of an extended absence. Callers cannot press a key to skip the greeting. At the end of the greeting, callers can either transfer to the attendant or leave a message.

Note: Once recorded, the Extended Absence Greeting is effectively enabled. This means that all callers being forwarded to your mailbox will hear the extended absence greeting. Once you log into your voicemail, you will be prompted to press 1 to retain your Extended Absence Greeting, or to press 2 to disable the Extended Absence Greeting.

If your System Administrator has disabled message delivery for the Extended Absence Greeting, then after the greeting, callers will only be able to transfer to the attendant. See “Greetings, Name and Passcode” on page 11.

Name

You will be prompted to record your name so that the system can:

•Address you when you call into the system (for example, "Hello, Jane Smith").

•Inform other users when a message comes from you (for example, "4:45 p.m., from Jane Smith").

•State your name to other users when they address messages to your mailbox (for example, "Jane Smith").

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Contents Nupoint Unified Messaging Trademarks Mitel NuPoint Unified Messaging User GuideTable of Contents IiiMessaging User Guide Placing a Call On Hold While RecordingText-to-Speech TTS Optional Feature Messaging User Guide About This Document IntroductionAbout Your Voice Mail IntroductionPreparing to Access Your Mailbox Your TelephoneInside Your Company Accessing Your MailboxOutside Your Company Menu Overview Greetings Setting Up Your MailboxName Setting Up Your Mailbox PasscodePlaying Messages Accessing the Voice Mail and Email MenusPlaying Your Messages While Listening to a Message When You Have Finished Listening to a MessagePlaying Messages Keep the message Making a Voice Message Sending a Message when You Have Finished RecordingMaking Messages Recording a voice messageReplay the message Greetings, Name and Passcode Accessing User Options and User TutorialUser Options User OptionsCall Schedule Options Using a Distribution ListDistribution Lists Creating or Modifying a Distribution ListPager Message DeliveryFuture Delivery Audit Record-A-Call Optional Feature Record-A-Call Optional FeatureRecording Using Softkeys Recording while on a Two-Party CallListening to a Recording Recording Using Hard KeysPlacing a Call On Hold While Recording Fax Delivery Options Fax Optional FeatureFax Optional Feature Playing and Printing Fax MessagesMaking a Fax Message Without Voice When You Have Finished Listening to a Fax MessageFrom a Fax Phone From Your Company Fax System From Your Own MailboxMaking a Fax Message With Voice Using Your PC for Fax Messages Using Your PC for Fax MessagesDownloading and Installing Fax Printer Sending a FaxServer Settings Tab Viewing and Forwarding Fax Messages Delivery Options TabMessaging User Guide Outlook Client Plug-in for Microsoft Outlook Using Your PC for Voice MessagesUsing Your PC for Voice Messages Text-to-SpeechInstall the Outlook Client Plug-in Before You BeginEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback Configure Access to the Unified Messaging Profile NuPoint Unified Messaging ToolbarNavigate Voice Messages QuickPlay ToolbarPlay a Voice Message in Outlook Send a New Voice Message Forward a Voice Message Reply to a Voice MessageLaunch Web View from Outlook Outlook Client Plug-in for Microsoft Outlook NuPoint Unified Messaging Tab Mitel NuPoint UM tab in Outlook 2010 RibbonMultimedia Controls Voice Message Multimedia Controls in OutlookConfigure the NuPoint Account Settings Fax Message Multimedia Controls in OutlookClick the Next Voice Message button Navigate Voice Messages in OutlookClick the Previous Voice Message button Play a Voice Message on your Speakers Play a Confidential Voice MessageSend a New Message New Voice Message in OutlookReply to a Message Reply with Voice Message in OutlookForward a Message Forward with Voice Message in Outlook Text-to-Speech TTS Optional Feature View a Fax MessagePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureUniversal Voice Commands Speaking TipsMaking Calls Placing a Call with Voice CommandsPlacing a Call with Digit Dialing Cancelling a Call Calling the OperatorSpeech Navigation Optional Feature Speech Navigation Optional FeatureEnabling Speech Navigation Entering Voice CommandsAccessing Your Mailbox ExitAccessing the Voice Mail and Email Menus Managing Your MessagesSay To perform this action Equivalent Key Play Say Request Receipt or press Say Mark Confidential or pressSay Make Future Delivery or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide
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