Mitel RELEASE 6.0 Enabling Speech Navigation, Entering Voice Commands, Accessing Your Mailbox

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Messaging User Guide

•If the system does not recognize your command, you will be prompted to repeat it. If you fail three times in a row, the system will play the prompt, "I do not understand that command. Please call again," and then disconnect the call.

•The system recognizes North American English only.

Universal Voice Commands

The following Speech Navigation voice commands are available when you are logged into your mailbox:

•Operator Transfer to operator Attendant Transfer to attendant: Transfers you to the operator.

•Bye Goodbye Hang-up Quit:

Provided that you are not currently recording a message, the system plays a message summary ("You have x messages. Goodbye."), terminates the call and exits the system.

•Exit:

Takes you up one level in the menu structure.

Enabling Speech Navigation

After your administrator has enabled Speech Navigation for your mailbox, you can turn it on and off from the Web View.

To enable Speech Navigation for your mailbox:

1.Open the Web View interface in a web browser.

2.Enter your Mailbox number and Passcode, and then click Submit.

3.Select the Speech Navigation tab.

4.Click Enable Speech Navigation.

Speech Navigation is "turned on" for your mailbox’s primary and alternate extensions.

Note: After you enable Speech Navigation, you will receive prompts only in North American English, even if your mailbox is configured to use non-English prompts.

Entering Voice Commands

You can use the Speech Navigation voice commands to access your mailbox and manage messages. Some submenus require the digit dialing.

Accessing Your Mailbox

The method to access your mailbox varies depending on whether you are calling from one of your extensions or from an external number.

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Contents Nupoint Unified Messaging Trademarks Mitel NuPoint Unified Messaging User GuideTable of Contents IiiMessaging User Guide Placing a Call On Hold While RecordingText-to-Speech TTS Optional Feature Messaging User Guide Introduction About Your Voice MailAbout This Document IntroductionPreparing to Access Your Mailbox Your TelephoneOutside Your Company Accessing Your MailboxInside Your Company Name Setting Up Your MailboxMenu Overview Greetings Setting Up Your Mailbox PasscodePlaying Your Messages Accessing the Voice Mail and Email MenusPlaying Messages Playing Messages When You Have Finished Listening to a MessageWhile Listening to a Message Keep the message Sending a Message when You Have Finished Recording Making MessagesMaking a Voice Message Recording a voice messageReplay the message Accessing User Options and User Tutorial User OptionsGreetings, Name and Passcode User OptionsUsing a Distribution List Distribution ListsCall Schedule Options Creating or Modifying a Distribution ListPager Message DeliveryFuture Delivery Audit Record-A-Call Optional Feature Recording Using SoftkeysRecord-A-Call Optional Feature Recording while on a Two-Party CallPlacing a Call On Hold While Recording Recording Using Hard KeysListening to a Recording Fax Optional Feature Fax Optional FeatureFax Delivery Options Playing and Printing Fax MessagesFrom a Fax Phone When You Have Finished Listening to a Fax MessageMaking a Fax Message Without Voice From Your Company Fax System From Your Own MailboxMaking a Fax Message With Voice Using Your PC for Fax Messages Downloading and Installing Fax PrinterUsing Your PC for Fax Messages Sending a FaxServer Settings Tab Viewing and Forwarding Fax Messages Delivery Options TabMessaging User Guide Using Your PC for Voice Messages Using Your PC for Voice MessagesOutlook Client Plug-in for Microsoft Outlook Text-to-SpeechInstall the Outlook Client Plug-in Before You BeginEnable Additional Outlook Plug-in Users on a PC Set Up Message Playback Configure Access to the Unified Messaging Profile NuPoint Unified Messaging ToolbarPlay a Voice Message in Outlook QuickPlay ToolbarNavigate Voice Messages Send a New Voice Message Launch Web View from Outlook Reply to a Voice MessageForward a Voice Message Outlook Client Plug-in for Microsoft Outlook NuPoint Unified Messaging Tab Mitel NuPoint UM tab in Outlook 2010 RibbonMultimedia Controls Voice Message Multimedia Controls in OutlookConfigure the NuPoint Account Settings Fax Message Multimedia Controls in OutlookClick the Previous Voice Message button Navigate Voice Messages in OutlookClick the Next Voice Message button Play a Voice Message on your Speakers Play a Confidential Voice MessageSend a New Message New Voice Message in OutlookReply to a Message Reply with Voice Message in OutlookForward a Message Forward with Voice Message in Outlook Text-to-Speech TTS Optional Feature View a Fax MessagePlaying a Text-to-Speech Message Speech Auto Attendant Optional Feature Speech Auto Attendant Optional FeatureUniversal Voice Commands Speaking TipsPlacing a Call with Digit Dialing Placing a Call with Voice CommandsMaking Calls Cancelling a Call Calling the OperatorSpeech Navigation Optional Feature Speech Navigation Optional FeatureEntering Voice Commands Accessing Your MailboxEnabling Speech Navigation ExitAccessing the Voice Mail and Email Menus Managing Your MessagesSay To perform this action Equivalent Key Play Say Make Future Delivery or press Say Mark Confidential or pressSay Request Receipt or press Say To perform this action Equivalent Key Make Accessing Other Menus Messaging User Guide