HP RISS Components manual Setting up the Riss Outlook Interface, Supported Outlook versions

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4 RISS Outlook Interface

Use the RISS Outlook Interface to view and work with archived email messages in Microsoft Outlook or Outlook Web Access (OWA).

Major topics include:

•Setting up the RISS Outlook Interface, page 39

•Understanding the user interface, page 39

•Common tasks, page 41

•User account settings, page 43

•Troubleshooting: Problems logging in, page 48

Setting up the RISS Outlook Interface

Before you can use the RISS Outlook Interface with Outlook, your system administrator must install the Outlook plug-in, and then configure your Outlook account.

Before you can use the RISS Outlook Interface with OWA, your system administrator must install and configure the OWA product on the Exchange server. There is no additional configuration on the desktop computer for OWA. OWA is a web-based interface that uses your browser and does not require Outlook or the plug-ins to be installed.

Supported Outlook versions

Use one of the following supported versions of Outlook when using the RISS Outlook Interface:

•Outlook 2000

•Outlook 2002 (Outlook XP) with Service Pack 2

•Outlook 2003 with Service Pack 1

If you are using OWA to access your Outlook account, you can use any browser that is supported by OWA. Using Internet Explorer is recommended because it gives you full functionality and provides access to all features. Non-Microsoft browsers have basic mail features and may have reduced functionality compared to Internet Explorer.

Installing the Outlook plug-in or OWA

Contact your system administrator or refer to the RISS Administrator Guide for more information about installing the Outlook plug-in.

Because OWA is a web-based interface that uses your browser, you do not need to install or configure any plug-ins.

Understanding the user interface

You can use Outlook or OWA to display and work with archived messages. You can also use the search tools in Outlook to locate archived email messages.

NOTE:

OWA can be installed and used without installing Outlook. If Outlook not installed, the RISS Web Interface can still perform an archive search, but it cannot export a PST file.

User Guide

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Contents HP Reference Information Storage System User Guide Version Page Contents Index Riss Outlook InterfaceFigures Tables Intended audience PrerequisitesRelated documentation TIP Document conventions and symbolsHP technical support Document conventionsSubscription service Other web sitesProviding feedback About this guide Application What You Can Do Riss and RIMUnderstanding document archiving RIM applicationsUnderstanding searching and document indexing Indexed document typesMessage Mime types advanced users User Guide Riss overview User interface topics include Using the toolbarLogging in and out Understanding the user interfaceSearch basics Common tasksCompleting simple searches Riss Web Interface tasksTask Reference Completing advanced searches Search using the following fields on the Advanced SearchQuery Field Matches in the Document Additional advanced search query fieldsDisplaying query or search results Query Results page email content typeQuery results navigation bar Saving query or search results Saving query or search criteriaSave Results Exporting query or search results Sending query or search resultsFile Download dialog box Accessing saved results Accessing saved criteriaDeleting quarantine repositories Copying saved results to a quarantine repositoryTo search for multiple items, use the advanced search form Searching audit log repositoriesAdvanced Search page document content type Logged actions and descriptions Logged Action DescriptionQuery Field Matches Changing your language TroubleshootingChanging your password Problems exporting resultsFolder Options dialog box Word characters Query expressionsLetters and digits defined Letters and digits in different character setsWord characters and separators Regular expression definition of English word charactersSupported character Description Set Matching wordsMatching similar words Supported character setsSimple word sequences Matching word sequencesFuzzy words Measuring word similarityBoolean query expressions Boolean query expressionsSyntax Matches Query expression examples Nested Boolean query expressionsQuery expression examples Following are examples of query expressionsSetting up the Riss Outlook Interface Installing the Outlook plug-in or OWASupported Outlook versions Objects Description Archived email messagesRiss Search Results folder Riss Outlook user interface objectsAccessing exported results Searching for archived documentsRiss Outlook Interface tasks Icon Description Using Cache ManagerDisplaying archived email attachments Cache Manager iconsUser account settings Setting offline cache optionsRiss Outlook Interface administrator tasks Offline Cache Options dialog box Enabling offline cache Archive Options panel, Options dialog boxInformation on configuring EFS Clearing offline cache Setting host informationRiss Information dialog box Displaying the About optionsAbout dialog box Troubleshooting Problems loggingIndex Reference Information Storage System See MimeRIM
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