HP RISS Components Displaying archived email attachments, Using Cache Manager, Icon Description

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Displaying archived email attachments

Attachments to email messages can be quite large. For performance reasons, whenever an archived message matching a query is retrieved, all attachments are replaced with a single attachment, called Attachments.html, which serves as a proxy for the original attachments. The original message is unaffected. The message copy in the results folder has Attachments.html attached.

The attachments proxy is a link to a web page, Attachments Access page, where you can open or save any of the original message attachments.

To open or save a message attachment:

1.Display the email message that has the attachment:

•To display the email in its own window, double-click it.

•To display the email in the preview pane, select it. If the preview pane is not visible, select Preview Pane in the View menu to display it.

2.Double-click the attachment Attachments.html in the displayed message. The Opening Mail Attachment dialog box is displayed.

3.In the Opening Mail Attachment dialog box, select Open it. The Attachments Access page is displayed in your web browser.

4.In the Attachments list on the Attachments Access page, select the name of a message attachment, and then click Download. The File Download dialog box is displayed.

5.In the File Download dialog box, click Open to open the selected attachment or Save to save it to disk. (If you save the attachment you must specify where to save it in the Save As dialog box.)

6.Repeat steps 4-5 to open or save other attachments.

7.On the Attachments Access page web page, click Close. When the confirmation dialog box prompts you to close the web browser window, click Yes.

Using Cache Manager

Cache Manager is a separate application that runs in the background while Outlook is running, and uses the offline cache settings to retrieve and store locally tombstoned messages.

Cache Manager provides a status by displaying an icon in the system tray. Hold your cursor over the icon to display status information. The following icons are used:

Table 14 Cache Manager icons

Icon

Description

 

 

 

Default icon.

 

 

 

Cache Manager is analyzing the mailbox for messages to download and/or

 

downloading them.

 

 

 

Cache Manager has completed downloading tombstoned messages and is waiting for

 

the next time it should scan for tombstones.

 

 

 

Warning. Double-click the icon to display more information.

 

 

 

Alert. Double-click the icon to display more information.

 

 

You can also display a status report or stop Cache Manager from the RISS Offline Cache Status window. To access the RISS Offline Cache Status window:

42 RISS Outlook Interface

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Contents HP Reference Information Storage System User Guide Version Page Contents Riss Outlook Interface IndexFigures Tables Intended audience PrerequisitesRelated documentation Document conventions Document conventions and symbolsHP technical support TIPSubscription service Other web sitesProviding feedback About this guide RIM applications Riss and RIMUnderstanding document archiving Application What You Can DoUnderstanding searching and document indexing Indexed document typesMessage Mime types advanced users User Guide Riss overview Understanding the user interface Using the toolbarLogging in and out User interface topics includeCommon tasks Search basicsCompleting simple searches Riss Web Interface tasksTask Reference Search using the following fields on the Advanced Search Completing advanced searchesAdditional advanced search query fields Query Field Matches in the DocumentQuery Results page email content type Displaying query or search resultsQuery results navigation bar Saving query or search criteria Saving query or search resultsSave Results Sending query or search results Exporting query or search resultsFile Download dialog box Accessing saved criteria Accessing saved resultsCopying saved results to a quarantine repository Deleting quarantine repositoriesSearching audit log repositories To search for multiple items, use the advanced search formAdvanced Search page document content type Logged actions and descriptions Logged Action DescriptionQuery Field Matches Problems exporting results TroubleshootingChanging your password Changing your languageFolder Options dialog box Query expressions Word charactersRegular expression definition of English word characters Letters and digits in different character setsWord characters and separators Letters and digits definedSupported character sets Matching wordsMatching similar words Supported character Description SetMeasuring word similarity Matching word sequencesFuzzy words Simple word sequencesBoolean query expressions Boolean query expressionsSyntax Matches Following are examples of query expressions Nested Boolean query expressionsQuery expression examples Query expression examplesSetting up the Riss Outlook Interface Installing the Outlook plug-in or OWASupported Outlook versions Riss Outlook user interface objects Archived email messagesRiss Search Results folder Objects DescriptionAccessing exported results Searching for archived documentsRiss Outlook Interface tasks Cache Manager icons Using Cache ManagerDisplaying archived email attachments Icon DescriptionUser account settings Setting offline cache optionsRiss Outlook Interface administrator tasks Offline Cache Options dialog box Enabling offline cache Archive Options panel, Options dialog boxInformation on configuring EFS Setting host information Clearing offline cacheDisplaying the About options Riss Information dialog boxTroubleshooting Problems logging About dialog boxIndex See Mime Reference Information Storage SystemRIM
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