HP RISS Components manual Troubleshooting Problems logging, About dialog box

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Figure 20 About dialog box

The About dialog box displays the following information:

•Version: Version of the installed plug-in.

•Admin Mode: Indicates whether this client is running in administrative mode and is set externally by system administrators. If set to True, the client is locked and users cannot change most conﬁguration settings on the client. If set to False, the client is unlocked and users are able to change many conﬁguration settings.

•Logging to: Enter a path and ﬁle name to allow diagnostic information to be stored for support purposes.

3.Click OK to apply any changes and close the About dialog box. Click OK again to close the Options dialog box.

Troubleshooting: Problems logging in

If you change your Windows password or mail servers, the RISS Outlook Interface prompts you to log in when you try to search your repository. Providing your current (new) password and mail server updates your account information (password and mail server). The following provides background information to help you understand why this new login information is needed.

To use the RISS Outlook Interface you must be logged in to both:

•A Microsoft Exchange mail server

•RISS

After you initialize your Outlook account, these login operations are performed automatically. You are not prompted for your user name, password, and mail server.

•When you open Outlook, you are automatically logged in to Exchange.

•When you submit a search query, you are automatically logged in to the system.

Your Windows password is used for logging in to Exchange. When you initialize your Outlook account, your Windows password becomes your RISS password as well.

To resynchronize your RISS login information with your new Exchange login information, the RISS Outlook Interface prompts you to provide the new information.

An OWA installation may have a simple or a very complex network architecture. When logging in to an Exchange account through OWA, the account information must be passed through the various levels from the user to the Exchange server. For a simple network architecture, the login appears once similar to that of Outlook, but for a complex network, there may be multiple prompts for login information within the same session.

48 RISS Outlook Interface

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Contents HP Reference Information Storage System User Guide Version Page Contents Riss Outlook Interface IndexFigures Tables Intended audience PrerequisitesRelated documentation Document conventions and symbols HP technical supportDocument conventions TIPSubscription service Other web sitesProviding feedback About this guide Riss and RIM Understanding document archivingRIM applications Application What You Can DoUnderstanding searching and document indexing Indexed document typesMessage Mime types advanced users User Guide Riss overview Using the toolbar Logging in and outUnderstanding the user interface User interface topics includeCommon tasks Search basicsCompleting simple searches Riss Web Interface tasksTask Reference Search using the following ﬁelds on the Advanced Search Completing advanced searchesAdditional advanced search query ﬁelds Query Field Matches in the DocumentQuery Results page email content type Displaying query or search resultsQuery results navigation bar Saving query or search criteria Saving query or search resultsSave Results Sending query or search results Exporting query or search resultsFile Download dialog box Accessing saved criteria Accessing saved resultsCopying saved results to a quarantine repository Deleting quarantine repositoriesSearching audit log repositories To search for multiple items, use the advanced search formAdvanced Search page document content type Logged actions and descriptions Logged Action DescriptionQuery Field Matches Troubleshooting Changing your passwordProblems exporting results Changing your languageFolder Options dialog box Query expressions Word charactersLetters and digits in different character sets Word characters and separatorsRegular expression deﬁnition of English word characters Letters and digits deﬁnedMatching words Matching similar wordsSupported character sets Supported character Description SetMatching word sequences Fuzzy wordsMeasuring word similarity Simple word sequencesBoolean query expressions Boolean query expressionsSyntax Matches Nested Boolean query expressions Query expression examplesFollowing are examples of query expressions Query expression examplesSetting up the Riss Outlook Interface Installing the Outlook plug-in or OWASupported Outlook versions Archived email messages Riss Search Results folderRiss Outlook user interface objects Objects DescriptionAccessing exported results Searching for archived documentsRiss Outlook Interface tasks Using Cache Manager Displaying archived email attachmentsCache Manager icons Icon DescriptionUser account settings Setting ofﬂine cache optionsRiss Outlook Interface administrator tasks Ofﬂine Cache Options dialog box Enabling ofﬂine cache Archive Options panel, Options dialog boxInformation on conﬁguring EFS Setting host information Clearing ofﬂine cacheDisplaying the About options Riss Information dialog boxTroubleshooting Problems logging About dialog boxIndex See Mime Reference Information Storage SystemRIM

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