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11.Does the printer appear in HP Web Jetadmin or other management application?

●Verify network and HP Jetdirect settings on the HP Jetdirect configuration page. See HP Jetdirect configuration pages on page 139 for information on the configuration page.

●Confirm the network settings for the printer using the printer control panel (for printers with control panels).

●See the troubleshooting section in the online help included with the HP Web Jetadmin software.

12.On supported systems, does the printer respond to HP Web Jetadmin?

●Verify network and HP Jetdirect settings on the configuration page. See HP Jetdirect configuration pages on page 139 for information on the configuration page.

●Confirm the network settings for the printer using the printer control panel (for printers with control panels).

●See the troubleshooting section in the online help included with the HP Web Jetadmin software.

134 Chapter 7 Troubleshoot the HP Jetdirect print server

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Contents HP Jetdirect Print Servers Page HP Jetdirect Print Servers Trademark Credits Table of contents Mac OS network installation IPX/SPX 105 121125 139 165175 179193 211Introducing the HP Jetdirect print server Supported print serversSupported network protocols 2Supported network protocolsAuthentication EAP/802.1X port-based authenticationSecurity protocols Snmp IP and IPXWireless print server authentication Supplied manualsIPsec/Firewall Firmware upgrades Firmware installation toolsHP support HP online supportProduct accessibility Product registration1Software Solutions HP Web Jetadmin see HP Web Jetadmin onOperating Environment Function Remarks HP software solutions summary HP Jetdirect Printer Installer for Unix HP Web JetadminSystem requirements Install HP Web Jetadmin software Configure and modify a deviceRemove HP Web Jetadmin software Verify HP Web Jetadmin installation and provide accessMicrosoft-supplied software Http// IPaddress /ipp/port#Mac OS network installation Novell-supplied softwareSoftware tools Use Bonjour Mac OS XVerify network configuration Test the configurationEnww IPv6 configuration IPv6 address introductionIPv6 address configuration Link-local addressStateless addresses Stateful addressesUse DNS IPv4 configuration Server-based and manual TCP/IP configuration IPv4Tools and utilities Default IP address IPv4 Default IP address is not assignedDefault IP address is assigned Default IP on wireless and wired print servers Default IPv4 address configuration optionsDefault IPv4 parameter Dhcp requests enable/disableDefault IPv4 behavior TCP/IP configuration toolsUse BOOTP/TFTP IPv4 Advantages of using BOOTP/TFTPConfigure the print server using BOOTP/TFTP on Unix Systems using network information service NIS Configure the Bootp serverBootptab file entries IPv4 1Tags supported in a BOOTP/DHCP boot file RFC DescriptionTftp configuration file entries IPv4 2TFTP configuration file parameters Example HP Jetdirect Tftp configuration fileGeneral TCP/IP Main TCP/IP Print Options Ftp-printing or ftp-config,ftp Ipp-printing or ipp-config,ippLpd-printing or lpd-config,lpd DefaultqTCP/IP Access Control TCP/IP Other SettingsTCP/IP Raw Print Ports Bonjour-config Slp-keep-aliveSlp-client-mode Syslog-protocolIdle-timeout User-timeout or telnet-timeoutCold-reset Icmp-ts-configDefault-ip Default-ip-dhcpSnmp-config Auth-trap or authentication-trapIpx-config or ipx/spx Trap-dest or trap-destinationTrap-dest ip-address community name port number Ipx-unit-nameOther Settings AppleTalkUse Dhcp IPv4 Unix systemsSupport Discontinue Dhcp configuration Use Rarp IPv4Microsoft Windows systems Use the arp and ping commands IPv4 Laserjet1Use Telnet IPv4 Arp -s IP address LAN hardware address Ping IP addressCreate a Telnet connection Typical Telnet sessionTelnet command line interface default Telnet user interface options3Telnet Commands and Parameters Command Description User Control CommandsWireless 802.11 Main Passphrase command Ampdu AggregationNetwork-type Desired-ssidDot11-switch-time Psk-passphraseEncryption Wep-key-methodWireless Diagnostics Roam-threshold00a0f8387af7 Host-nameIpsec-config Firewall-config Tftp ServerTftp Filename Hpnp/printer1.cfgDomain-name support.hp.com Printer1.support.hp.comPri-dns-svr Pri-wins-svrTCP/IP LPD Queues Allow TCP/IP OtherSyslog-svr To 1440 Enable Bonjour Domain NameUser-timeout Ftp-downloadEws-config Gw-disableTcp-mss TCP/IP Diagnostics Snmp Traps Phase Ipx-modePjl-banner Ipx-bannerOther 1000t-ms-conf 1000t-pause-confNetwork-select Web JetAdmin URL Web JetAdmin NameMenu Interface Support-contact1Example Using the Menu Interface Use Telnet to remove an IP addressUse the HP Embedded Web Server Use the printer control panelMove to another network IPv4 Enww HP Embedded Web Server V .xx.nn.xx Supported HP Web Jetadmin version RequirementsView the HP Embedded Web Server Compatible Web browsersView the HP Embedded Web Server HP Jetdirect Home tab Operating notes1HP Jetdirect Home Page Items Networking tab Device tabsWireless Station Configuration sectionDiagnostics section 2Networking Menu Items3Wireless Station configuration parameters Network Name Ssid RefreshAd Hoc Network peer-to-peer ChannelWEP Enterprise WPA WiFi Protected Access WPA-PersonalHpSecureNetwork Restore Defaults WPA-EnterpriseTCP/IP Settings Summary tab4TCP/IP Summary tab Network Identification tab 5TCP/IP Network Identification tabTCP/IPv4 tab 6TCP/IPv4 tabTCP/IPv6 tab 7TCP/IPv6 tabConfig Precedence tab 8TCP/IP Config Precedence tabAdvanced tab 9TCP/IP Advanced tabProxy Server Password DisableDefault IP Manually ConfiguredNetwork Settings 10IPX/SPX tab settingsAppleTalk 11AppleTalk tab settings AppleTalk EnableAppleTalk Name Type12SNMP tab settings Other Settings Misc. Settings13Miscellaneous Settings Certificate Mgmt Service Web Services PrintLink settings Locally Administered AddressFirmware Upgrade ServiceLPD Queues Bonjour Highest Priority14LPD Queues tab settings Queue NamePrepend String Name Append String NameDefault Queue Name Queue TypeRaw or text String NameSecurity Settings Select Language15Wizard Security Levels Security Level Description Basic SecurityRestore Defaults Security Level Description Enhanced SecurityRecommended Custom SecurityAuthorization Admin. AccountPrinter Password Synchronization CertificatesConfigure certificates 16Certificate configuration screensInstall Certificate Certificate Validity PeriodEncryption Key Length Certificate InformationInstall Certificate or Install CA Certificate screens ExamplesDomain Name myprinter.mydepartment.mycompany.com Access Control ExamplesMgmt. Protocols Web MgmtSnmp Enable Print Protocols Enable Print ServicesOther 17Other protocols802.1X Authentication Enable Device DiscoveryMight be disabled without notification Naming Resolution18802.1X configuration settings Device Announcement Agent Other Links Enww IPsec/Firewall configuration V .xx.nn.xx 1Firewall Policy 1IPsec/Firewall Policy Default Rule example All IPv4 Addresses All Jetdirect Print ServicesIPsec security associations SA HP Jetdirect IPsec/Firewall wizardLimitations to rules, templates and services 2Limitations to rules, templates and servicesLimit Specify Address Template Create Address TemplateSpecify Service Template Create Service Template4Create Service Template 3Create Address TemplateManage Services Manage Custom Services5Manage Services 6Manage Custom ServicesSpecify Action Specify IPsec/Firewall TemplateIdentity Authentication Create IPsec Template7Create IPsec Template 8Identity Authentication KerberosCertificates Certificates onKerberos Settings 10Kerberos Settings9Kerberos IKEv1/IKEv2 Phase 1 Authentication IKEv1/IKEv2 Phase 2 / Quick Mode IPsec Protocols11IKEv1/IKEv2 Phase 1 Authentication Advanced IKE Settings 12IKEv1/IKEv2 Phase 2 / Quick Mode Settings IPsec Protocols13Advanced IKE Settings IPsec Protocols Manual KeysManual Keys 14IPsec Protocols Manual Keys15Manual Keys Value for an SA to use for packets received by the deviceConfigure Microsoft Windows systems AuthenticationRule Summary Key Format1Summary of HP Jetdirect security features IP Administrator PasswordSecure Embedded Web Server Management IPsec/FirewallIPv4 Access Control List Authentication and EncryptionTelnet Control IPv4/IPv6 Snmp v1/v2c Set Community Name IP/IPXHP Web Jetadmin IPv4 Password and Profiles Configuration Precedence TablePrinter Control Panel Lock Limit access to security features 2Settings for Access ControlMedium HighTroubleshoot the HP Jetdirect print server Reset to factory defaults Example Cold reset using the service menuReset to factory defaults Disable an HP Jetdirect embedded print server V .xx.nn.xx General troubleshooting Troubleshooting chart assess the problemProcedure 1 Verify the printer is on and online Procedure 2 Print an HP Jetdirect configurationProcedure 3 Resolve printer display error messages Procedure 4 Resolve printer network communication problems Telnet IP address port Enww Troubleshooting wireless print servers Unable to communicate during initial setupUnable to communicate after initial setup My configured channel does not match the configuration Symptoms Improving reception and performanceFirmware download failure Corrective actionsEnww HP Jetdirect configuration pages HP Jetdirect configuration Status field error messagesConfiguration page format 1Configuration Page SectionsConfiguration page messages HP Jetdirect Configuration/General Information2HP Jetdirect Configuration/General Information MessageDescriptionWireless station settings Message Description3802.11 Wireless station settings Security Settings Admin Password IPsecFirewall Cert ExpiresNetwork Statistics Total Packets ReceivedUnicast Packets Received BAD Packets ReceivedTCP/IP configuration information TCP/IP protocol informationIPv4 section Default Gateway Config byIP Address Subnet MaskIPv6 section IPv4 SectionIPX/SPX configuration information IPX/SPX protocol informationIPv6 Section Novell/NetWare parameters AppleTalk protocol informationCN=ljpserver.OU=support.OU=mycity.OU=mycompany Error messages 11 AppleTalk configuration information12 DLC/LLC configuration information DLC/LLC protocol information13Error messages Error Code and Message DescriptionLAN Error Retry Faults LAN Error no LinkbeatNetwork Reconfig Must Reboot DisconnectedUnable to Login Unable to SET PasswordDisconnecting SPX Timeout2B NDS ERR Unable to Login 2C NDS AuthenticationError Error NDS PS Printer List ErrorNovram Error 4D CF ERR Access List4F Tftp Remote Error Tftp Local ErrorBAD BOOTP/DHCP Reply BAD Bootp TAG SizeBOOTP/RARP in Progress BOOTP/DHCP in ProgressDhcp Lease Timers AdjustedHP Jetdirect Security Trying to Connect to2HP Jetdirect Security 14General InformationCurrent IPsec status IPsec Error Log Local IP addressesIPsec Statistics IKE Stats IPsec Rules16IPsec statistics 17IKE StatisticsAvailable Network Services IPsec Security Associations SA table18IPsec Security Associations SRCLPD printing Requirements for configuring LPD About LPDTable A-1LPD programs and protocols Purpose of ProgramLPD setup overview Set up IP parametersSet up print queues Print a test fileConfigure print queues for BSD-based systems LPD on Unix systemsUse SAM to configure print queues HP-UX systems Example jetdirect1LPD on Microsoft Windows Server 2003/2008 systems Print a test fileInstall TCP/IP software Verify the configuration Add LPR compatible printer windowConfigure a network LPD printer LPD on Microsoft Windows XP systemsPrint from Microsoft Windows clients Add Microsoft Windows optional networking componentsCreate an LPR port for an installed printer Click Start, Printers and FaxesPrint files Use FTP printingFTP connections Control connectionFTP login Data connectionCommands Table B-1User commands for HP Jetdirect FTP serverCommand Description End the FTP sessionExample FTP Session PORT1HP Jetdirect control panel menus V .xx.nn.xx Graphical control panel menus Table C-1HP Jetdirect EIO Menu on Graphical Control PanelMenu item Sub-menu item Values and Description SsidConfigure Keys Transmit Key ResetEnable IPv4 Settings Config MethodManual Settings Default IPIPv6 Settings Enable Dhcp RenewDHCPv6 Policy Proxy ServerProxy Port Frame TypeAppleTalk Enable Reset SecuritySecurity Print Sec IPsec or FirewallEnable Wipe Code VerificationLAN HW Test Http TestTimeout Snmp TestData Path Test Select All TestsPing Results Packets SentPackets Received Percent LostLink Speed Print ProtocolsClassic control panel EIO menus Table C-2HP Jetdirect EIO Menu on Classic Control PanelMenu Item Description CFG NetworkMenu Item CFG IPX/SPXWEB Security IpsecFirewall Code VerificationEnww Open source licensing statements GSOAPExpat XML Parser CURL Copyright and Permission NoticeGNU General Public License GNU General Public LicenseGNU General Public License Enww No Warranty END of Terms and Conditions GNU Lesser General Public License GNU Lesser General Public LicenseEnww Enww Enww Enww Enww GNU Lesser General Public License OpenSSL OpenSSL licenseOriginal SSLeay license OpenSSL Appendix D Open source licensing statements Index See also Gateway NDS Novram Error Total Packets Rcvd Enww Page Hewlett-Packard Development Company, L.P

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