HP 640n Print Server manual General troubleshooting, Troubleshooting chart assess the problem

Page 139

General troubleshooting

Troubleshooting chart - assess the problem

Figure 7-1Assessing the Problem

Is the Printer

 

 

See Procedure 1

On and Online?

 

 

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Can you print

 

 

See Procedure 2

a Configuration

 

 

Page?

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Does the

 

 

 

printer control panel

 

 

See Procedure 3

display a "READY"

 

 

message?

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Does an

 

 

 

"I/O Card Ready"

 

 

See Chapter 8

message appear on

 

 

 

 

 

 

the config

NO

page?

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Is the

 

 

 

printer

 

 

See Procedure 4

communicating

 

 

 

 

with the

NO

network?

 

 

 

YES

 

 

 

 

If the problem persists, see your

 

 

 

 

 

 

 

 

 

network documentation.

ENWW

General troubleshooting 129

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Image 139
Page 138 Page 140
Contents HP Jetdirect Print Servers Page HP Jetdirect Print Servers Trademark Credits Table of contents Mac OS network installation IPX/SPX 121 105125 165 139211 175179 193Supported print servers Introducing the HP Jetdirect print server2Supported network protocols Supported network protocolsSnmp IP and IPX AuthenticationEAP/802.1X port-based authentication Security protocolsSupplied manuals Wireless print server authenticationIPsec/Firewall HP online support Firmware upgradesFirmware installation tools HP supportProduct registration Product accessibilityHP Web Jetadmin see HP Web Jetadmin on 1Software SolutionsOperating Environment Function Remarks HP software solutions summary HP Web Jetadmin HP Jetdirect Printer Installer for UnixSystem requirements Verify HP Web Jetadmin installation and provide access Install HP Web Jetadmin softwareConfigure and modify a device Remove HP Web Jetadmin softwareHttp// IPaddress /ipp/port# Microsoft-supplied softwareUse Bonjour Mac OS X Mac OS network installationNovell-supplied software Software toolsTest the configuration Verify network configurationEnww IPv6 address introduction IPv6 configurationLink-local address IPv6 address configurationStateful addresses Stateless addressesUse DNS Server-based and manual TCP/IP configuration IPv4 IPv4 configurationTools and utilities Default IP address is not assigned Default IP address IPv4Default IP address is assigned Dhcp requests enable/disable Default IP on wireless and wired print serversDefault IPv4 address configuration options Default IPv4 parameterTCP/IP configuration tools Default IPv4 behaviorAdvantages of using BOOTP/TFTP Use BOOTP/TFTP IPv4Configure the print server using BOOTP/TFTP on Unix Configure the Bootp server Systems using network information service NISBootptab file entries IPv4 RFC Description 1Tags supported in a BOOTP/DHCP boot fileTftp configuration file entries IPv4 Example HP Jetdirect Tftp configuration file 2TFTP configuration file parametersGeneral TCP/IP Main TCP/IP Print Options Defaultq Ftp-printing or ftp-config,ftpIpp-printing or ipp-config,ipp Lpd-printing or lpd-config,lpdTCP/IP Other Settings TCP/IP Access ControlTCP/IP Raw Print Ports Syslog-protocol Bonjour-configSlp-keep-alive Slp-client-modeIcmp-ts-config Idle-timeoutUser-timeout or telnet-timeout Cold-resetAuth-trap or authentication-trap Default-ipDefault-ip-dhcp Snmp-configIpx-unit-name Ipx-config or ipx/spxTrap-dest or trap-destination Trap-dest ip-address community name port numberAppleTalk Other SettingsUnix systems Use Dhcp IPv4Support Use Rarp IPv4 Discontinue Dhcp configurationMicrosoft Windows systems Laserjet1 Use the arp and ping commands IPv4Arp -s IP address LAN hardware address Ping IP address Use Telnet IPv4Typical Telnet session Create a Telnet connectionTelnet user interface options Telnet command line interface defaultCommand Description User Control Commands 3Telnet Commands and ParametersWireless 802.11 Main Desired-ssid Passphrase commandAmpdu Aggregation Network-typeWep-key-method Dot11-switch-timePsk-passphrase EncryptionHost-name Wireless DiagnosticsRoam-threshold 00a0f8387af7Hpnp/printer1.cfg Ipsec-config Firewall-configTftp Server Tftp FilenamePri-wins-svr Domain-name support.hp.comPrinter1.support.hp.com Pri-dns-svrTCP/IP LPD Queues TCP/IP Other AllowSyslog-svr Bonjour Domain Name To 1440 EnableFtp-download User-timeoutGw-disable Ews-configTcp-mss TCP/IP Diagnostics Snmp Traps Ipx-banner PhaseIpx-mode Pjl-bannerOther 1000t-pause-conf 1000t-ms-confNetwork-select Support-contact Web JetAdmin URLWeb JetAdmin Name Menu InterfaceUse Telnet to remove an IP address 1Example Using the Menu InterfaceUse the printer control panel Use the HP Embedded Web ServerMove to another network IPv4 Enww HP Embedded Web Server V .xx.nn.xx Compatible Web browsers Supported HP Web Jetadmin versionRequirements View the HP Embedded Web ServerView the HP Embedded Web Server Operating notes HP Jetdirect Home tab1HP Jetdirect Home Page Items Device tabs Networking tab2Networking Menu Items Wireless StationConfiguration section Diagnostics section3Wireless Station configuration parameters Channel Network Name SsidRefresh Ad Hoc Network peer-to-peerWEP Enterprise WPA-Personal WPA WiFi Protected AccessHpSecureNetwork WPA-Enterprise Restore DefaultsSummary tab TCP/IP Settings4TCP/IP Summary tab 5TCP/IP Network Identification tab Network Identification tab6TCP/IPv4 tab TCP/IPv4 tab7TCP/IPv6 tab TCP/IPv6 tab8TCP/IP Config Precedence tab Config Precedence tab9TCP/IP Advanced tab Advanced tabManually Configured Proxy Server PasswordDisable Default IP10IPX/SPX tab settings Network SettingsAppleTalk Type 11AppleTalk tab settingsAppleTalk Enable AppleTalk Name12SNMP tab settings Misc. Settings Other Settings13Miscellaneous Settings Locally Administered Address Certificate Mgmt ServiceWeb Services Print Link settingsBonjour Highest Priority Firmware UpgradeService LPD QueuesAppend String Name 14LPD Queues tab settingsQueue Name Prepend String NameString Name Default Queue NameQueue Type Raw or textSelect Language Security SettingsSecurity Level Description Basic Security 15Wizard Security LevelsCustom Security Restore DefaultsSecurity Level Description Enhanced Security RecommendedCertificates AuthorizationAdmin. Account Printer Password Synchronization16Certificate configuration screens Configure certificatesCertificate Information Install CertificateCertificate Validity Period Encryption Key LengthExamples Install Certificate or Install CA Certificate screensDomain Name myprinter.mydepartment.mycompany.com Examples Access ControlWeb Mgmt Mgmt. ProtocolsSnmp 17Other protocols Enable Print ProtocolsEnable Print Services OtherNaming Resolution 802.1X AuthenticationEnable Device Discovery Might be disabled without notification18802.1X configuration settings Device Announcement Agent Other Links Enww IPsec/Firewall configuration V .xx.nn.xx 1Firewall Policy 1IPsec/Firewall Policy HP Jetdirect IPsec/Firewall wizard Default Rule exampleAll IPv4 Addresses All Jetdirect Print Services IPsec security associations SA2Limitations to rules, templates and services Limitations to rules, templates and servicesLimit Create Address Template Specify Address Template3Create Address Template Specify Service TemplateCreate Service Template 4Create Service Template6Manage Custom Services Manage ServicesManage Custom Services 5Manage ServicesSpecify IPsec/Firewall Template Specify ActionCreate IPsec Template Identity Authentication7Create IPsec Template Certificates on 8Identity AuthenticationKerberos Certificates10Kerberos Settings Kerberos Settings9Kerberos IKEv1/IKEv2 Phase 2 / Quick Mode IPsec Protocols IKEv1/IKEv2 Phase 1 Authentication11IKEv1/IKEv2 Phase 1 Authentication IPsec Protocols Manual Keys Advanced IKE Settings12IKEv1/IKEv2 Phase 2 / Quick Mode Settings IPsec Protocols 13Advanced IKE SettingsValue for an SA to use for packets received by the device Manual Keys14IPsec Protocols Manual Keys 15Manual KeysKey Format Configure Microsoft Windows systemsAuthentication Rule SummaryIPsec/Firewall 1Summary of HP Jetdirect security featuresIP Administrator Password Secure Embedded Web Server ManagementIPv4/IPv6 Snmp v1/v2c Set Community Name IP/IPX IPv4 Access Control ListAuthentication and Encryption Telnet ControlConfiguration Precedence Table HP Web Jetadmin IPv4 Password and ProfilesPrinter Control Panel Lock High Limit access to security features2Settings for Access Control MediumTroubleshoot the HP Jetdirect print server Example Cold reset using the service menu Reset to factory defaultsReset to factory defaults Disable an HP Jetdirect embedded print server V .xx.nn.xx Troubleshooting chart assess the problem General troubleshootingProcedure 2 Print an HP Jetdirect configuration Procedure 1 Verify the printer is on and onlineProcedure 3 Resolve printer display error messages Procedure 4 Resolve printer network communication problems Telnet IP address port Enww Unable to communicate during initial setup Troubleshooting wireless print serversUnable to communicate after initial setup My configured channel does not match the configuration Corrective actions SymptomsImproving reception and performance Firmware download failureEnww HP Jetdirect configuration pages 1Configuration Page Sections HP Jetdirect configurationStatus field error messages Configuration page formatMessageDescription Configuration page messagesHP Jetdirect Configuration/General Information 2HP Jetdirect Configuration/General InformationMessage Description Wireless station settings3802.11 Wireless station settings Security Settings Cert Expires Admin PasswordIPsec FirewallBAD Packets Received Network StatisticsTotal Packets Received Unicast Packets ReceivedTCP/IP protocol information TCP/IP configuration informationIPv4 section Subnet Mask Default GatewayConfig by IP AddressIPv4 Section IPv6 sectionIPX/SPX protocol information IPX/SPX configuration informationIPv6 Section AppleTalk protocol information Novell/NetWare parametersCN=ljpserver.OU=support.OU=mycity.OU=mycompany DLC/LLC protocol information Error messages11 AppleTalk configuration information 12 DLC/LLC configuration informationError Code and Message Description 13Error messagesReboot Disconnected LAN Error Retry FaultsLAN Error no Linkbeat Network Reconfig MustTimeout Unable to LoginUnable to SET Password Disconnecting SPXError NDS PS Printer List Error 2B NDS ERR Unable to Login2C NDS Authentication ErrorTftp Local Error Novram Error4D CF ERR Access List 4F Tftp Remote ErrorBOOTP/DHCP in Progress BAD BOOTP/DHCP ReplyBAD Bootp TAG Size BOOTP/RARP in ProgressTrying to Connect to Dhcp Lease TimersAdjusted HP Jetdirect Security14General Information 2HP Jetdirect SecurityCurrent IPsec status Local IP addresses IPsec Error LogIPsec Statistics 17IKE Statistics IKE StatsIPsec Rules 16IPsec statisticsSRC Available Network ServicesIPsec Security Associations SA table 18IPsec Security AssociationsLPD printing Purpose of Program Requirements for configuring LPDAbout LPD Table A-1LPD programs and protocolsPrint a test file LPD setup overviewSet up IP parameters Set up print queuesLPD on Unix systems Configure print queues for BSD-based systemsExample jetdirect1 Use SAM to configure print queues HP-UX systemsPrint a test file LPD on Microsoft Windows Server 2003/2008 systemsInstall TCP/IP software Add LPR compatible printer window Verify the configurationAdd Microsoft Windows optional networking components Configure a network LPD printerLPD on Microsoft Windows XP systems Print from Microsoft Windows clientsClick Start, Printers and Faxes Create an LPR port for an installed printerControl connection Print filesUse FTP printing FTP connectionsData connection FTP loginEnd the FTP session CommandsTable B-1User commands for HP Jetdirect FTP server Command DescriptionPORT1 Example FTP SessionHP Jetdirect control panel menus V .xx.nn.xx Ssid Graphical control panel menusTable C-1HP Jetdirect EIO Menu on Graphical Control Panel Menu item Sub-menu item Values and DescriptionIPv4 Settings Config Method Configure Keys Transmit KeyReset EnableDhcp Renew Manual SettingsDefault IP IPv6 Settings EnableFrame Type DHCPv6 PolicyProxy Server Proxy PortIPsec or Firewall AppleTalk EnableReset Security Security Print SecHttp Test Enable WipeCode Verification LAN HW TestSelect All Tests TimeoutSnmp Test Data Path TestPercent Lost Ping ResultsPackets Sent Packets ReceivedPrint Protocols Link SpeedCFG Network Classic control panel EIO menusTable C-2HP Jetdirect EIO Menu on Classic Control Panel Menu Item DescriptionCFG IPX/SPX Menu ItemWEB Code Verification SecurityIpsec FirewallEnww GSOAP Open source licensing statementsExpat XML Parser Copyright and Permission Notice CURLGNU General Public License GNU General Public LicenseGNU General Public License Enww No Warranty END of Terms and Conditions GNU Lesser General Public License GNU Lesser General Public LicenseEnww Enww Enww Enww Enww GNU Lesser General Public License OpenSSL license OpenSSLOriginal SSLeay license OpenSSL Appendix D Open source licensing statements Index See also Gateway NDS Novram Error Total Packets Rcvd Enww Page  Hewlett-Packard Development Company, L.P
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