State Industries SHE50-100PE, SHE50-100NE Ignition Failure, Rough Starting Rough Operation Note

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ULTRA HIGH EFFICIENCY POWER VENT/POWER DIRECT VENT - SERVICE MANUAL

FAULT MESSAGES (CONT)

DISPLAYED MESSAGE

CHECK/REPAIR

CONDITION/INDICATES

 

 

 

“Ignition Failure”

• Visually check for burner flame through the view

 

port on the top of the water heater (see illustra-

The control system has detected less than 1.0 µA

tions on page 11) during the Ignition Verification

operating state (Table 5 - page 31) - the Gas

(DC micro amps) through the flame sensor during

Valve icon will appear on UIM display during this

the Ignition Verification operating state on three

operating state.

consecutive trials for ignition.

• Ensure the gas supply shut off valve is open.

 

 

• Ensure there is adequate air for combustion &

 

ventilation. See air requirements in the Instruc-

 

tion Manual that came with the water heater.

 

• Ensure the burner is grounded - see electrical

 

requirements and service notes on page 8.

 

• Ensure flame sensor wiring is plugged in

 

securely at the CCB’s J4 male spade connector

 

(page 35) and at the flame sensor wiring termi-

 

nal (page 24).

Rough Starting - Rough Operation Note:

• Check all wiring between the flame sensor and

the CCB J4 connection. Repair/replace anything

 

If the water heater is experiencing rough operation

worn or damaged as necessary.

• Remove and clean the flame sensor (page 24)

or rough starting review the Service Notes - Blower

Flange & Blower Adapter Gaskets on page 13.

with fine steel wool - check for signs of exces-

 

sive wear, bent, damage, cracks in the insulator

Call the technical support phone number shown on

- replace flame sensor if worn or damaged.

the water heater labeling for further assistance if the

• Check for flame sensing current during the Igni-

problem has not been corrected after performing the

tion Verification operating state - Gas Valve icon

procedures outlined here.

will appear on UIM display (Table 5 - page 31).

 

Flame sensing current test procedure is illus-

 

trated and explained on page 24.

 

If flame sensing current measured is well above

 

the 1.0 µA (DC micro amps) minimum during

 

this test and the control system continues to

 

declare the Ignition Failure fault condition after

 

three trials - call the technical support phone

 

number shown on the water heater labeling for

 

further assistance.

 

If the flame sensing current measured is not

 

established or is below 1.0 µA - continue to the

 

next check/repair procedure.

 

 

Technical Literature Department

50 of 52

Ashland City, TN © 2008

Servicing should only be performed by a Qualified Service Agent

 

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Contents Service Handbook Ultra High Efficiency Power VENT/POWER Direct Vent Qualifications Qualified Service Agent Service WarningImportant Service Reminder Tools Required Thermal Expansion Closed Water SystemsContaminated AIR AIR RequirementsMaximum Equivalent Length Requirements VentingNumber Maximum Pipe Elbows Length Feet Meters Service Notes VentingPipe Size Requirements Maximum Elbow RequirementsElectrical Requirements Service Notes ElectricalVAC 1Ø Power Supply Correctly Wired OutletInternal View HOW IT WorksBlower Service Notes BlowerBurner Service Notes Burner Flame SensorOn Next Burner & Blower RemovalBurner/Blower Removal Service Notes Blower Flange & Blower Adapter GasketsBlower VenturiGAS Valve Gas Valve RemovalGasket Orifice Service Notes Checking Gas Pressures GAS Pressure TestingService Notes Gas Pressure Adjustment GAS PressuresGas Pressures Normal State Activated State AIR Pressure SwitchesBlower Prover Switch Blocked Intake SwitchBlocked Exhaust Switch Blower Prover Failure AIR Pressure Switch OperationAIR Pressure Switch Testing Normal State TestOperational State Test Air Pressure Switch Parameters Pressure TestBlower Prover Blocked Intake Blocked Exhaust Page Flame Sensing Test Measuring Flame Sensing CurrentFlame Sensor Igniter Current Test Service Notes Hot Surface IgnitersIntroduction Control System FeaturesUIM Service Notes Button Pad Ribbon CableDiscreet Menu Contact Information Commercial & Residential Product DifferencesDesktop Screen Service Note Sequence of Operation DisplayStatus Icon Description Status IconsState Description Operational States ModesAction Display Operating SET Point AdjustmentControl System Menus ECO CCB Service Notes CCB ReplacementSocket Identification J10 J13 J15 J11 J16PIN # Description J3 Socket 120 VAC Power SupplyJ1 Socket Transformer J2 Socket 120 VAC To BlowerExt Use Yes Input Type Tstat Open RetryService Notes Polarity & Ground Wiring DiagramYES Sequence of OperationHeater Status Menu Resetting the control systemImportant Service Reminder Rough Starting Rough Operation NoteDisplayed Message CHECK/REPAIR CONDITION/INDICATES Control System UnresponsiveUIM Display Is Blank UIM is InoperableAC Reversed Fault MessagesUpper Probe Short Flame Probe ShortEnergy Cut Out ECO Flame Detect ErrorBlocked Inlet Blocked Exhaust Vent Perform ALL These Tests with Power Blower Prover OpenTurned on and a Call for Heat Active Low Igniter Current Rough Starting Rough Operation Note Ignition FailureCheck for 24 VAC to the Gas Valve solenoid coil Communication Failure Gas Valve FailureTennessee Waltz Parkway Ashland City, TN