Nortel Networks CallPilot manuals

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Nortel Networks CallPilot Manual

111 pages1.36 Mb

2
P0919417 02.2
2CallPilot Reference Guide
- Copyright 2001 Nortel Networks
- Trademarks
- 3Contents
- 7Chapter 1 How to use this guide
  - Conventions and symbols used in this guide
    - PLAY
- 9Chapter 2 Using CallPilot
  - How CallPilot works
  - About display phones
    - One line display phones
    - Two line display phones
  - 10About telephone buttons
  - Alternate extensions
  - 11Using CallPilot with an analog terminal adapter or an analog station module
  - Using the dialpad
    - Name:
  - 12CallPilot voice prompts
    - Interrupting a voice prompt
  - 13Automated Attendant
  - 14Types of mailboxes
    - Subscriber mailbox
    - Guest mailbox
    - Information mailbox
    - 15Special mailboxes
      - General Delivery Mailbox
      - System Administrator Mailbox
- 17Chapter 3 Setting up your mailbox
  - Initializing your mailbox
    - To initialize your mailbox
  - 18Checking which mailbox interface you use
    - To check which mailbox interface you use
  - 19Opening your mailbox
    - To open an initialized mailbox - Norstar Voice Mail
    - To open an initialized mailbox - CallPilot
    - Opening your mailbox remotely To open your CallPilot mailbox from an outside tone dial phone
  - 20Changing your mailbox password
    - To change your password
      - Password lock-out
      - Password expiry
  - 21Recording your name in the Company Directory
    - To record your name in the Company Directory
  - 22Assigning a Target Attendant
    - To assign a personal Target Attendant
- 23Chapter 4 Feature codes and mailbox options
  - Feature codes
  - 24Programming a memory button with a feature code
  - 25CallPilot mailbox options
  - Norstar Voice Mail mailbox options
- 27Chapter 5 Greetings
  - Types of mailbox greetings
    - Primary mailbox greeting
    - Alternate mailbox greeting
    - 28Personalized mailbox greeting
    - Recording technique for mailbox greetings
  - 29Recording a Primary or Alternate mailbox greeting
    - To record a Primary or Alternate mailbox greeting
  - 30Choosing a Primary or Alternate mailbox greeting
    - To choose a Primary or Alternate mailbox greeting
  - 32Recording a Personalized mailbox greeting
    - To record a Personalized mailbox greeting
  - 33Deleting a Personalized mailbox greeting
    - To delete a Personalized mailbox greeting
- 35Chapter 6 Accessing your messages
  - Receiving calls
  - Never Full mailbox feature
  - 36Playing your messages
    - To play your messages - Norstar Voice Mail
      - ERASE
      - COPY
        Chapter 6 Accessing your messages 37
      - 37
        CallPilot Reference Guide
      - STOP/
      - SAVE
      - REPLY
    - 38To play your messages - CallPilot
      - 39Chapter 6 Accessing your messages 39
        CallPilot Reference Guide
  - 40Retrieving erased messages
    - To retrieve an erased message - Norstar Voice Mail
    - To retrieve an erased message - CallPilot
  - 41Screening your calls
    - To use Call Screening
  - 42Interrupting a caller
    - To interrupt a caller
- 43Chapter 7 Sending messages
  - Recording and sending messages
    - 44To record and send a message using the Open Mailbox feature - Norstar Voice Mail
    - 45To record and send a message using the Open Mailbox feature - CallPilot
    - 46To record and send a message using the Leave M essage feature - Norstar Voice Mail
    - To record and send a message using the Leave M essage feature - CallPilot
  - 48Searching the Company Directory
    - To search the Company Directory
  - 49Assigning message delivery options
    - Message delivery options
    - 50To assign message delivery options - Norstar Voice Mail
    - 51To assign message delivery options - CallPilot
  - 53Sending a message to more than one recipient
    - Sending a message to a Group List
    - Forwarding a copy of a message to one or more recipients
  - 54Replying to messages
    - Replying to an internal caller
    - To reply to an internal caller - Norstar Voice Mail
    - 55To reply to an internal caller - CallPilot
    - 56Replying to an external caller
    - To reply to an external caller - Norstar Voice Mail
    - To reply to an external caller - CallPilot
  - 57Placing a call with Thru-Dial
    - When to use Thru-Dial
      - Examples of using Thru-Dial
    - To place a Thru-Dial call
    - 58To search the Company Directory while placing a Thru-Dial call
    - To use Thru-Dial to reach your Target Attendant
- 59Chapter 8 Call Forwarding your calls
  - Call Forwarding your calls to your mailbox
  - 60Setting up Call Forward remotely
    - To set up Call Forward remotely
  - 61Call Forward with Caller ID
    - To turn Call Forward with CLID on or off
      - Call Forward on Busy overrides CLID
- 63Chapter 9 Transferring calls
  - Transferring calls to a CallPilot mailbox
    - To transfer a call to a mailbox from your telephone
  - 64Transferring a mailbox owners call to their mailbox
    - To transfer a mailbox owners call to their mailbox
  - 65Transferring a call to Custom Call Routing (CCR)
    - To tr an sfe r a ca ll t o a CCR Tre e
  - 66About Outbound Transfer
    - Adding special characters to a destination number
  - 67Setting up Outbound Tran sfer
    - To set up Outbound Transfer to a phone number
    - 68To set up Outbound Transfer to an extension
  - 69Turning Outbound Transfer on or off
    - To turn Outbound Transfer on or off
  - 70Optimizing Outbound Transfer
    - Programming Outbound Transfer when CallPilot is behind a PBX
- 71Chapter 10 Off-premise Message Notification
  - About Off-premise Message Notification
    - 72Off-premise Message Notification parameters
  - 73Setting up Off-premise Message Notification
    - To set up Off-premise Message Notification to a phone number
    - 76To set up Off-premise Message Notification to an extension
    - 78Setting up Off-premise Message Notification to a pager number
      - Example of a destination pager number
    - To set up Off-premise Message Notification to a pager
    - 80To set up Off-premise Message Notification to more than one destination
  - 83Changing Off-premise Message Notification
    - To change the time range or type of message parameters
    - 85To change the destination from phone to another destination
    - 87To change the destination from pager to phone or extension
    - 89To change the destination from phone or extension to pager
  - 91Deleting a destination number
    - To delete a destination number
  - 92Adding a destination number
    - To add a destination number
  - 93Turning Off-premise Message Notification on or off
    - To turn Off-premise Message Notification on or off
- 95Chapter 11 Recording a call
  - About Call Record
    - To record a call
  - Using Call Record
- 97Chapter 12 Broadcast and Information messages
  - About Broadcast messages
  - Information mailbox greetings
    - 98Recording an Information mailbox greeting
    - To record an Information mailbox greeting
- 99Chapter 13 CallPilot tips
- 101Chapter 14 Troubleshooting
- 105Glossary
- 109Index
  - A
  - B
  - C
  - D
  - E
  - F
  - G
  - 110H
  - I
  - L
  - M
  - N
  - O
  - 111P
  - R
  - S
  - T
  - V

149 pages1.72 Mb

2CallPilot 150 Telephone Administration Guide
- Copyright 2002 Nortel Networks
- Trademarks
- 3Contents
- 7Chapter 1 Getting started with CallPilot
  - About CallPilot
  - CallPilot features
    - Voi ce ma il
    - Automated Attendant
    - Custom Call Routing (CCR)
  - 8CallPilot options
    - Message Networking
    - Call Center
    - Desktop Messaging
  - 9How to get help
- 11Chapter 2 Using CallPilot
  - Who can use CallPilot
  - System timeout
  - Using CallPilot with a two line display telephone
  - 12Using the dialpad
  - 13Symbols and conventions used in this guide
  - About telephone buttons
- 15Chapter 3 CallPilot mailboxes
  - About installing mailboxes
  - System Administrator Mailbox
  - 16General Delivery Mailbox
  - Subscriber mailboxes
  - 17Guest mailboxes
    - When to use Guest mailboxes
    - Using a Guest mailbox for telephone registration
  - 18Information mailboxes
    - Chapter 3 CallPilot mailboxes 19
    - CallPilot 150 Telephone Administration Guide
  - 19Mailbox Class of Service
    - 20 Chapter 3 CallPilot mailboxes
  - 20Class of Service values
  - 21Mailbox properties
    - Company Directory
    - Message Waiting Notification
    - Outdial route
    - 22Alternate extensions
    - Express Messaging Line
    - Call Screening
  - 23Restricting outdialing
    - To restrict outdialing
  - 24Initializing a mailbox
    - To initialize a mailbox
- 25Chapter 4 Working with mailboxes
  - Adding a Subscriber mailbox
    - To add a Subscriber mailbox
  - 27Adding a Guest mailbox
    - To add a Guest mailbox
  - 28Adding an Information mailbox
    - To add an Information mailbox
  - 29Adding many mailboxes
    - To add multiple mailboxes
  - 31About mailbox passwords
    - Incorrect password lock-out
    - Password ex piry
  - 32Changing a mailbox
    - To change a mailbox
  - 35Deleting a mailbox
    - To delete a mailbox
  - 36About Group Lists
    - About Sending Group List messages
    - About Group List Numbers
  - 37Adding a Group List
    - To add a Group List
  - 38Changing a Group List
    - To change a Group List
  - 40Deleting a Group List
    - To delete a Group List
- 41Chapter 5 Setting up the Automated Attendant
  - About the Automated Attendant
  - 42Greeting Tables
    - Greeting Tables using the alternate language
  - 43About Company Greetings
    - .
  - 44Recording a Greeting
    - To record a company Greeting
  - 45Setting up a Greeting Table
    - 46To set up a Greeting Table
  - 49Configuring line answering
    - To configure how a line is answered
  - 50Changing line configuration
    - To change or view how a line is answered
  - 51Assigning the number of rings before CallPilot answers
    - To assign or change the number of rings
  - 52Setting up Touchtone Gate
    - To set up Touchtone Gate
  - 54About the CLID Routing Table
    - 55To route a phone number
    - 56To change or delete a phone number in the CLID Routing Table
- 57Chapter 6 Custom Call Routing
  - About Custom Call Routing
  - 58Planning and designing a CCR Tree
  - Components of a CCR Tree
    - .
    - The Home node
    - 59Information Messages
      - The Home node can be an Information Message
      - Using an alternate language for the Home node prompt
    - Sub-menus
  - 61An example of a CCR Tree
- 63Chapter 7 Working with CCR Trees
  - Building a CCR Tree
    - To bu il d a C CR Tr ee
  - 64Creating a Home node
    - To create a Home node
  - 65Adding nodes to the Home node
  - 66Adding a Menu node
    - To add a Menu node
  - 68Adding an Information node
    - To add an Information node
  - 70Adding a Mailbox node
    - To add a Mailbox node
  - 72Adding a Transfer node
    - To add a Transfer to an internal extension
    - 73About transfers to external numbers
    - To add a Transfer to an external number
  - 75Adding special characters to an external transfer number
  - 76Assigning a CCR Tree to a Greeting Table
    - To assign a CCR Tree to a Greeting Table
  - 77Testing a CCR Tree
  - Disabling a CCR Tree
    - To disable a Tree
  - 78Deleting a CCR Tree
    - To d el et e a Tre e
  - 79Changing a CCR Tree message
  - 80Changing a Mailbox node
    - To change a Mailbox node
  - 81Changing a destination type
    - To change a destination type
  - 82Changing a Transfer node
    - To change a Transfer node
  - 83Deleting a Path
    - To delete a Path
- 85Chapter 8 Broadcast and Information messages
  - About Broadcast messages
    - To record and send a Broadcast messa ge
    - 86To record and send a Broadcast message - CallPilot
  - 87Information mailbox messages
    - About recording an Information mailbox message
  - 88Recording an Information mailbox message
    - To record an Information mailbox message
- 89Chapter 9 CallPilot operations
  - About resetting CallPilot
    - To reset CallPilot
  - 90Initializing CallPilot
    - To initialize CallPilot
  - 91Resetting the System Administrator password
    - To reset the System Administrator password
  - 92Operator settings
    - Setting the Operator status
    - To set the Operator status
    - 93Changing the Operator password
    - To change the Operator password
    - Resetting the Operator password
    - 94Changing the Operator default extension
    - To change the Operator default extension
    - Setting the Business Status
    - 95To set the Business Status
    - Changing greetings or the Business Status from a remote telephone
    - To assign Answer Lines
    - Setting up line answering
    - 96Setting the Automated Attendant status
    - To change the Automated Attendant status
  - 97CallPilot default system options
    - Language availability
    - To change the language availability and the Primary and Alternate Languages
  - 98Group List leading digit
    - To change the Group List leading digit
    - 99Voi ce ma il
    - To enable or disable voicemail
    - 100Company Directory
    - To enable or disable the Company Directory
  - 101Outdialing
    - To designate the number of channels for outdialing
    - 102General Delivery Mailbox
    - To enable or disable the General Delivery Mailbox
  - 103Enabling a software authorization code
    - To enable a software authorization code
  - 104External Mailbox Initialization
    - To enable or disable External Mailbox Initialization
- 105Chapter 10 Dialing Translation
  - About Dialing Translation
  - How the Dialing Translation Table works
    - Phone number Translation
      - 106 Chapter 10 Dialing Translation
  - 106Examples of Dialing Translation Tables
    - 107Network Access
    - Dialing Translation properties
  - 108Setting Dialing Translation properties
    - To set the Dialing Translation properties
  - 109Building a Dialing Translation Table
    - To build a Dialing Translation Table
  - 110Reviewing entries in the Dialing Translation Table
    - To review Dialing Translation Table entries
  - 111Changing a Dialing Translation Table entry
    - To change an entry in the Dialing Translation Table
  - 112Deleting a Dialing Translation Table entry
    - To delete an entry in the Dialing Translation Table
- 113Chapter 11 Troubleshooting CallPilot
  - 117CallPilot error messages
- 121Chapter 12 CallPilot configuration tips
  - Delayed answering by the Automated Attendant
  - Ringing lines and answer buttons
    - Ringing Answer button
  - 122Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
  - 123How to set up CallPilot for different businesses
    - CallPilot for a small business On Your Toes Dance Studio
    - The central receptionist
    - 124Greeting Table 1 for On Your Toes
    - The Costume Room
    - 125CallPilot for a medium business Bridge Stone Engineering
    - The central receptionist
    - 126Greeting Table 1 for Bridge Stone Engineering
    - The Customer Service and Sales department
    - 127The managers
    - Shipping and Receiving
  - 128Feature Compatibility
    - 133
    - CallPilot 150 Telephone Administration Guide
- 133Chapter 13 Default configuration values
  - The following tables list CallPilot default configuration values.
  - 134134 Chapter 13 Default configuration values
- 137Glossary
- 145Index
  - A
  - B
  - C
  - 146D
  - E
  - F
  - G
  - 147H
  - I
  - L
  - M
  - N
  - O
  - 148P
  - R
  - S
  - T
  - 149U

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