100CHAPTER 9: TROUBLESHOOTING AND MAINTENANCE

Finding More

For more information about the ISDN LAN Modem, such as frequently asked

Information

questions and specific technical notes go to the following URL:

 

http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html

 

and then bookmark this site for quick and easy access. If you are using the ISDN

 

LAN Modem custom browser, click Updates from the menu bar.

 

 

Contacting Technical

For technical support, refer to the technical support card that was included with

Support

your ISDN LAN Modem for the telephone number for your location.

 

 

Downloading

Your ISDN LAN Modem has been designed to be user-upgradable. Firmware

Firmware to Your

upgrades and instructions will be available at

ISDN LAN Modem

http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html

Resetting the ISDN LAN Modem

There are two types of resets you can perform, a normal reset and a factory reset.

A normal reset resets the ISDN LAN Modem without affecting any of the configuration that has already been done. Any active calls, however, will be terminated.

A normal reset can also be performed using the reset button located on the back of the ISDN LAN Modem.

A factory reset restores the ISDN LAN Modem configuration to the factory default settings listed in Appendix C. All previously configured settings are cleared and current calls are terminated.

To reset the ISDN LAN Modem, do the following.

1From the ISDN LAN Modem’s home page, select Maintenance.

2Select the type of reset you would like to perform, normal or factory.

Resetting the ISDN If your computer cannot communicate with the ISDN LAN Modem and therefore Modem Using a you cannot get to the ISDN LAN Modem’s home page, you can restore the ISDN

Telephone LAN Modem to the factory defaults using a telephone connected to one of the phone ports.

Once you’ve connected an analog telephone to one of the ISDN LAN Modem’s phone ports, do the following.

1Disconnect the ISDN cable from the ISDN LAN Modem.

2Lift the handset of the telephone. You may hear a fast busy tone.

3Press the following keys: **3266#

The ISDN LAN Modem reinitializes itself. Wait at least 10 seconds to ensure initialization is complete and then go on to step 4.

Page 100
Image 100
3Com 3C892 manual Finding More, Information, Contacting Technical, Support, Downloading, Firmware to Your