100 CHAPTER 9: TROUBLESHOOTING AND MAINTENANCE
Finding More Information
For more information about the ISDN LAN M odem, such as frequently asked
questions and specific technical notes go to the following URL:
http://www.remoteacces s.3com.com/support/docs /lanmodem/welcome.html
and then bookmark this site for quick and e asy access. If you are using the ISDN
LAN Modem custom browser, click Updates from the menu bar.
Contacting Technical Support
For technical suppo rt, refer to the technica l support card that was i ncluded with
your ISDN LAN Modem for the telephone numb er for your location.
Downloading Firmware to Your
ISDN LAN Modem
Your ISDN LAN Modem has been designed to be user-upgradable. Firmware
upgrades and instructions will be available at
http://www.remoteacces s.3com.com/support/docs /lanmodem/welcome.html
Resetting the ISDN LAN Modem
There are two types of resets you can perform, a normal reset and a factory reset.
■A normal reset resets the ISDN LAN Modem without affecting any of the
configuration that has already been done. Any active calls, however, will be
terminated.
A normal reset can also be performed using t he reset button located on the back
of the ISDN LAN Modem.
■A factory reset resto res the ISDN LAN Mode m configuration to the fa ctory
default settings listed in Appendix C. All previously co nfigured settings are
cleared and current calls are terminated.
To reset the ISDN LAN Modem, do the following.
1From the ISDN LAN Modem’s home page, select Maintenance.
2Select the type of reset you would like to per form, normal or factory.
Resetting the ISDN
Modem Using a
Telephone
If your computer cannot communicate with the ISDN LAN Modem and therefore
you cannot get to the ISDN LAN Modem’s home page, you can restore the ISDN
LAN Modem to the factory defaults using a telephone connected to one of the
phone ports.
Once you’ve connected an analog telephone to one of the ISDN LAN Modem’s
phone ports, do the following.
1Disconnect the ISDN cable from the ISDN LAN Modem.
2Lift the handset of the telephone.
You may hear a fast busy tone.
3Press the following keys: **3266#
The ISDN LAN Modem reinitializes itself. Wait at least 10 seconds to ensure
initialization is complete and then go on to step 4.