118 APPENDIX E: ORDERING ISDN SERVICE
Placing Your Order To order ISDN service from the telephone company for the ISDN LAN Modem:
1Call the telephone company and ask for the ISDN representative.
2Tell the representative that you would like to place an order for ISDN service for an
OfficeConnect ISDN LAN Modem.
■For ISDN service without Voice Mail, request that your line be provisioned
according to Bellcore Capability Package U or EZ-ISDN 1.
■For ISDN service with Voice Mail, request that your line be provisioned
according to Bellcore Capability Package V o r EZ-ISDN 1A.
If your telephone company does no t recognize these Bellcore Capability Packag es
or ISDN Codes, call 1-800-343-3266 and have 3Com order your ISDN line for you.
3Ask to have the following extra services enabled on your second line if you want
support on both telephone numbers for the servi ce indicated (automatic support
for these services is provided on your first telep hone number only. For a complete
explanation, refer to “Supplementary Voice Features Included with U, EZ-ISDN-1,
V and EZ-ISDN 1A”).
■Additional Call Offering (ACO) -- this adds Call Waiting (and Dynamic
Bandwidth Allocation) to your secon d line.
■Flexible Call Offering (FCO) -- this adds Call Conference (Three-Way Calling )
and Call Transfer to your second line.
■Call Forwarding Variable -- this adds Call Forwarding to your second line.
■Voice M ail (if you are ordering V or EZ-IS DN 1A) -- this adds Voice Mail to your
second line.
4If you would like outgoing Caller ID Blocking , ask to have Calling Number
Privacy enabled on either line, or both.
5Ask the representative which ISDN switch type your ISDN line will be using. Place a
check mark on the appropriate line on the ISDN Information Sheet, Figure 50 in
Chapter6.
The ISDN LAN Modem does not support supple mentary voice services for Lucent
Technologies 5ESS® Custom switches. If you would like to use these services, ask
the representative if another switch type is available for your ISDN line.
6Ask the ISDN representative to provide the information you need to fill out the rest
of the ISDN Information Sheet, Figure 50 in Chapter 6. You will need th e phone
numbers provided by your ISDN representative when you configure your ISDN LAN
Modem. (The rest of t he information is not n ecessary for the confi guration itself,
but you may find it helpful to have this information on hand.)
This completes the procedure for ordering your ISDN line.