| Access Software Downloads 161 |
| Contact your authorized 3Com reseller or 3Com for additional product |
| and support information. See the table of access numbers later in this |
| appendix. |
|
|
Access Software | You are entitled to bug fix / maintenance releases for the version of |
Downloads | software that you initially purchased with your 3Com product. To obtain |
| access to this software, you need to register your product and then use |
| the Serial Number as your login. Restricted Software is available at: |
| http://eSupport.3com.com/ |
| To obtain software releases that follow the software version that you |
| originally purchased, 3Com recommends that you buy an Express or |
| Guardian contract, a Software Upgrades contract, or an equivalent |
| support contract from 3Com or your reseller. Support contracts that |
| include software upgrades cover feature enhancements, incremental |
| functionality, and bug fixes, but they do not include software that is |
| released by 3Com as a separately ordered product. Separately orderable |
| software releases and licenses are listed in the 3Com Price List and are |
| available for purchase from your 3Com reseller. |
|
|
Contact Us | 3Com offers telephone, internet, and |
| and repair services. To access these services for your region, use the |
| appropriate telephone number, URL, or |
| the next section. |
Telephone Technical | To obtain telephone support as part of your warranty and other service |
Support and Repair | benefits, you must first register your product at: |
| http://eSupport.3com.com/ |
| When you contact 3Com for assistance, please have the following |
| information ready: |
| ■ Product model name, part number, and serial number |
| ■ A list of system hardware and software, including revision level |
| ■ Diagnostic error messages |
| ■ Details about recent configuration changes, if applicable |