Aastra Telecom 53i IP Phone Troubleshooting Solutions

138 Model 53i IP Phone User Guide

Troubleshooting Solutions

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. Make sure your phone is plugged

into a power source.

Why is my speakerphone not working?

If you press the button and the speaker light flashes and you do not hear dial

tone through the speaker phone, the Set Audio option in the phone’s Options list has

been set up for headset use. Press a second time and if the light goes out, the

phone has been set up to be used only with a headset or handset. If the light stays on

steady and you hear dial tone, the phone has been set up so that you can alternate

between the speakerphone and the headset by pressing . See the section, "Set

Audio" on page24 for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For

installation instructions, please refer to the “Installation and Setup” section in the

Aastra 53i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust

the ringer volume setting, press the volume button when the phone is on-hook and

idle. For more information, refer to the “Adjusting Volume section” in the Aastra

53i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting

service for this function to work. Check with your System Administrator for more

information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide

in the section, "Finding Your Phone’s IP Address" on page18.

Contents

Main Page Software License Agreement Software License Agreement Page Page Page Page Page About This Guide About This Guide Documentation Introduction Introduction Phone Features Requirements Page Getting Started Page Idle Screens Idle Screen 1 Idle Screen 2 9054550055 Sat Jun 8 2:55pm Network Connected 2 Incomplete Configuration No Service Connected State Screens John Burns 9054550055 Sat Jan 1 12:15 p John Burns 9054550055 03:00 IP Phone Keys and Key Descriptions Key Panel Model 53i IP Phone User Guide 9 Keys Key Description 10 Model 53i IP Phone User Guide Keys Key Description Model 53i IP Phone User Guide 11 Methods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Page 16 Model 53i IP Phone User Guide Model 53i IP Phone User Guide 17 Headings Descriptions Phone Status Phone Status Phone Status via IP Phone UI Finding Your Phones IP Address 3 Phone Status =Enter Phone Status Customizing Your Phone Ring Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone Sets Page Contrast Level Setting Contrast Level Live Dialpad* Enabling/Disabling Live Dialpad Set Audio Audio Mode Headset Mic Volume Setting Audio Mode and Headset Mic Volume Time and Date Configuring Time and Date Set Time and Time Format Set Date and Date Format Set Time Zone Set Daylight Savings Time Page Language Specifying the Language to Use Page User Password Setting a User Password . Page Resetting a User Password Reset a User Password Restarting your phone Phone Lock Locking/Unlocking a Phone Page Defining an Emergency Dial Plan Define an Emergency Dial Plan Line Keys and Programmable Keys Multiple Line and Call Appearance Keys Programmable Keys Model 53i IP Phone User Guide 41 Key Function Description Line Key Configuring a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Programmable Keys Speeddial Enter number> 3456 Page > Creating a Speeddial Key Using the Aastra Web UI Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key Do Not Disturb (DND) Key Configuring a DND Key Busy Lamp Field (BLF) Key Configuring a BLF Key BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash Key Automatic Call Distribution (ACD) Key (for Sylantro Servers) Configuring an Automatic Call Distribution (ACD) Key Using the ACD Feature on your IP Phone ACD LED Table Using the ACD Key User ID: = Next = Login Password: = Next = Login = Avail = Logout = Unavail = Logout Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers) Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Using Directed Call Pickup/Group Call Pickup DCP on line: = Pickup = Cancel 1. 2201 XML Key Configuring an XML Key Accessing the XML Service Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Park a Call Pickup a Parked Call Last Call Return (lcr) Key How it works Configuring a Last Call Return Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Transfer Key Configuring a Transfer Key Conference Key Configuring a Conference Key Intercom Key Configuring an Intercom Key Using the Icom Key (for Outgoing Intercom Calls) None Key Setting a None Key Phone Lock Key Configuring a Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key Making Calls Dialing a Number Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset Mic To change the volume: Making and Receiving Calls Using a Headset Redial Accessing the Redial List Page Page Receiving Calls Receiving Calls 555-1234 Answering an Incoming Call To answer the call Sending an Incoming Call to Voicemail Laamme & Assoc Handling Calls Placing a Call on Hold Jun 8 2:55pm To place a call on hold When on Hold Automatic Hold Retrieving a Held Call Transferring Calls Blind Transfer Consultive Transfer Page Conferencing Calls Conference State Screens Local Conferencing John Jim 1-1 1-2 03:05 = Drop Using Local Conferencing Joining Two Active Calls in a Single Conference Centralized Conferencing (for Sylantro and Broadsoft Servers) Using Centralized Conferencing Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Setting Up Multiple Conferences (for Sylantro Server only) Joining Additional Parties to Active Conferences Page Managing Calls Directory List Accessing Your Directory Directory empty Use Save to add Sorting Entries and Quick Search Feature Managing the Directory List Adding an Entry to the Directory List Saved: Directory Adding an Entry to the Directory List from the Save Key Saved: Directory Editing an Entry in the Directory List Deleting an Entry from the Directory List DELETE again to erase this item DELETE again to erase all items Page Saving from the Callers List Saving from the Redial List Downloading the Directory List to Your PC Download the Directory List Callers List Callers List Screen Display Accessing the Callers List Editing Entries in the Callers List 9054550055 Jun 8 2:55pm Deleting Entries From the Callers List Downloading the Callers List to Your PC Download the Callers List Call Forwarding Setting Call Forwarding For Global Call Forward Settings CFWD NoAnswer Sun Jan 2 03:00 For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls. Voicemail Using Voicemail Additional Features Star Codes Suppress DTMF Playback Configuring Suppression of DTMF Playback Display DTMF Digits Configuring Display of DTMF Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Incoming Call Interrupts Dialing Configuring "Incoming Call Interrupts Dialing" Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls 126 Model 53i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature IF THEN UPnP Mapping Lines (for remote phones) Configuring UPnP Mapping Lines Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Microphone Mute Auto-Answer/Play Warning Tone Allow Barge In Configuring Incoming Intercom Settings Using Redial Key for Last Number Redial Available Features Enabled by Administrators Outgoing Intercom Calls Missed Call Summary Subscription Customizable Callers List Key Autodial (Hotline and Warmline) Centralized Conferencing Answer and Ignore Softkeys for XML Applications ,JQRUH $QVZHU XML Softkey for Special Characters in XML Applications Hold Feature Enhancement (for Broadsoft Servers) !N8-,APPLICATIONCANDISPLAY HEREWHILEACALLISCOMINGIN Model 536M Expansion Module Model 536M Using the Expansion Module 536M Expansion Module References Creating a Speeddial Key from the Expansion Module Keypad Speeddial Enter number> 3456 Use Save to end 3456 Line: 1 Change Troubleshooting Solutions How do I change my user password? Why does my phone display "Bad Encrypted Config"? How do I restart the IP phone? How do I lock my phone? Page Limited Warranty Model 53iIP Phone User Guide 143 Limited Warranty Exclusions Warranty Repair Services Page Model 53iIP Phone User Guide A-1 Appendix A - Time Zone Codes A-2 Model 53iIP Phone User Guide Model 53iIP Phone User Guide A-3 A-4 Model 53iIP Phone User Guide Numerics A B C D K L M N O