Handling Calls, Call held, John 0117 | Aastra Telecom 53i IP Phone

Handling Calls

Handling Calls

When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

1Call held 03:05

For on-hold calls, the timer displays as running and the Line and main LEDs flash.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

Call held

Jun 8 2:55pm

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays

"Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

John 1051

01:17

84Model 53i IP Phone User Guide

Image 92

Aastra Telecom 53i IP Phone manual Handling Calls, Call held Jun 8 255pm, John 0117

Contents

53i IP Phone Page Model 53i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents 116 Last Call Return lcr Key for Sylantro Servers Available Features Enabled by Administrators 132 ViiPage Documentation About This GuideAbout This Guide Phone Features IntroductionIntroduction Requirements Installation and Setup Updating configuration Getting StartedGetting Started Initializing Network Aastra Downloading Language packs John Burns 9054550055 Sat Jun 8 255pm John Burns Cfwd All Jun 8 255pmIdle Screens Idle Screen Incomplete Configuration No ServiceJohn Burns Sat Jan 1 1215 p John Burns 9054550055 0300 IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Panel Keys Key Description IP Phone Keys and Key Descriptions Save Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Simplified Options Menu Reference Using the IP Phone UIUse Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status Basic Phone Status Phone StatusPhone Status =Next =Enter Phone Status via IP Phone UI Phone Status via the Aastra Web UI IP&MAC Addresses =Next =Enter=Next =Exit Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring Tones For global configuration Setting Contrast Level Contrast LevelLive Dialpad Enabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Option Description Headset Mic Volume Setting Audio Mode and Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Set Date and Date Format Set Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings User Password Setting a User PasswordIf you change the password Then you need to Select User Password and press Enter Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Line Keys and Programmable Keys Line Keys and Programmable KeysMultiple Line and Call Appearance Keys Programmable Keys Multiple Line Call Appearance Programmable Keys Key Function Description XML Configuring a Line Key Line Key Creating a Speeddial Key Using the Programmable Keys Speeddial Enter numberSpeeddial Key Speeddial Prefix Creating a Speeddial Key Using the Save Key 3456 Use Save to endLine Change Use Save to end Save Key Programmable Keys Saved Memory key Save to?Enter Name John Smith Creating a Speeddial Key Using the Aastra Web UI Save Key Directory List Key Callers List Key Redial List Key Configuring a DND Key Do Not Disturb DND Key Example Configuring a BLF KeyBusy Lamp Field BLF Key BLF List Key Configuring a BLF List Key Click on Operation-Programmable Keys Configuring a Flash KeyFlash Key Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Hard Key field, select Automatic call distribution Using the ACD Feature on your IP Phone Using the ACD KeyACD Queue Label Password = Next ACD LED Table ACD Queue Label = Avail ACD Queue Label = Unavail Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Press the Pickup = Pickup Key to answer Call Using Directed Call Pickup/Group Call PickupSelect an extension XML Key XML Application URI XML Application Title Configuring an XML Key Accessing the XML Service Configuring a Sprecode Key Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Configuring a Last Call Return KeyLast Call Return lcr Key for Sylantro Servers Directory Key Configuring a Directory KeyDirectory Key Configuring a Callers List Key Callers List Key Transfer Key Configuring a Transfer KeyTransfer Key Conference Key Configuring a Conference KeyConference Key Configuring an Intercom Key Intercom Key Using the Icom Key for Outgoing Intercom Calls Setting a None Key None Key Configuring a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key Making Calls Making Calls=Dial Dialing a Number Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset MicMaking and Receiving Calls Using a Headset To change the volume Accessing the Redial List Redial Delete again to Erase all items Redial List is Empty MuteDeleting from the Redial List Delete All Items Making Calls Receiving Calls Receiving CallsLaflamme & Assoc Answering an Incoming Call Handling Calls Handling CallsCall held Call held Jun 8 255pm Transferring Calls Automatic HoldRetrieving a Held Call Blind Transfer Handling Calls John Jim 0305 Conferencing CallsConference State Screens Local Conferencing Using Local Conferencing Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers =Dial Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Accessing Your Directory Managing CallsManaging Calls Directory empty Use Save to add Sorting Entries and Quick Search Feature Managing the Directory List Save Key Delete Key Directory Saved Directory John BurnsAdding an Entry to the Directory List Adding an Entry to the Directory List from the Save Key Editing an Entry in the Directory List Save Key Directory Deleting an Entry from the Directory List Delete Key Directory Saving from the Display Save to? John BurnsSaving an Entry to the Directory List Saving from the Callers List Save Key Directory Callers List Saving from the Redial List Save Key Directory Redial List Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Callers List Caller’s List Screen Display Display Item Description Accessing the Callers List Callers List Key Handsfree Button John Burns 9054550055 N Jun 8 255pm Editing Entries in the Callers List Deleting Entries From the Callers List Delete Key Callers List Downloading the Callers List to Your PC Download the Callers List Call Forward Mode Description Call Forwarding Cfwd NoAnswer Sun Jan 2 Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls Using Voicemail Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Display Dtmf Digits Configuring Display of Dtmf DigitsClick on Basic Settings-Preferences-General Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Configuring Incoming Call Interrupts Dialing Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Features Aastra Web UI DescriptionIncoming Intercom Microphone Mute Configuring Incoming Intercom Settings Auto-Answer and Play Warning Tone are enabled by defaultAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Centralized Conferencing Customizable Callers List KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 536M Model 536M Expansion ModuleModel 536M Expansion Module Using the Expansion Module 536M Expansion ModuleSoftkeys References Creating a Speeddial Key from the Expansion Module Keypad Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? How do I lock my phone? Troubleshooting Solutions Limited Warranty Limited WarrantyWarranty Repair Services After Warranty ServicePage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 53i IP Phone User Guide Zone Codes 4Model 53i IP Phone User Guide Index Index-1 Index Index-3Model 55i IP Phone User Guide Page Page Aastra Telecom Inc.2007 41-001199-00 Rev