ACD Queue Label = Avail | Aastra Telecom 53i IP Phone guide

Line Keys and Programmable Keys

4.Using your keypad, enter your Password (provided by your System Administra-

tor) and press the Key.

5.Press 4 (Login) to login to the queue.

You are logged into the queue and the following screen displays.

ACD: <Queue Label>

= Avail

= Logout

6.To allow your phone to be available in the queue, press (Avail). The following screen displays.

ACD: <Queue Label>

= Unavail

= Logout

If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to “Available” in order to start receiving calls.

7.To temporarily stop receiving calls, press the press (Unavail).

If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:

•You use the IP Phone UI to manually switch the IP phone state back to "Available"

or

•The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information.

8.To logout of the queue, press 4 (Logout).

The server no longer distributes phone calls to your IP phone.

56Model 53i IP Phone User Guide

Image 64

Aastra Telecom 53i IP Phone manual ACD Queue Label = Avail, ACD Queue Label = Unavail

Contents

53i IP Phone Page Software License Agreement Software License AgreementModel 53i IP Phone User Guide Page Table of Contents Table of Contents 116 Last Call Return lcr Key for Sylantro Servers Available Features Enabled by Administrators 132 ViiPage About This Guide About This GuideDocumentation Phone Features IntroductionIntroduction Requirements Installation and Setup Updating configuration Getting StartedGetting Started Initializing Network Aastra Downloading Language packs John Burns 9054550055 Sat Jun 8 255pm John Burns Cfwd All Jun 8 255pmIdle Screens Idle Screen Incomplete Configuration No ServiceJohn Burns Sat Jan 1 1215 p John Burns 9054550055 0300 IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Panel Keys Key Description IP Phone Keys and Key Descriptions Save Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Simplified Options Menu Use Using the IP Phone UIReference Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status Basic Phone Status Phone StatusPhone Status =Next =Enter Phone Status via IP Phone UI =Next =Exit IP&MAC Addresses =Next =EnterPhone Status via the Aastra Web UI Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring Tones For global configuration Setting Contrast Level Contrast LevelLive Dialpad Enabling/Disabling Live Dialpad Audio Mode Option Description Audio ModeSet Audio Headset Mic Volume Setting Audio Mode and Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Set Date and Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneSet Daylight Savings Time Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings User Password Setting a User PasswordIf you change the password Then you need to Select User Password and press Enter Click on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Phone Lock Restarting your phone Click on Operation-ResetSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Line Keys and Programmable Keys Line Keys and Programmable KeysMultiple Line and Call Appearance Keys Programmable Keys Multiple Line Call Appearance Programmable Keys Key Function Description XML Configuring a Line Key Line Key Creating a Speeddial Key Using the Programmable Keys Speeddial Enter numberSpeeddial Key Speeddial Prefix Creating a Speeddial Key Using the Save Key 3456 Use Save to endLine Change Use Save to end Save Key Programmable Keys Enter Name John Smith Save to?Saved Memory key Creating a Speeddial Key Using the Aastra Web UI Save Key Directory List Key Callers List Key Redial List Key Configuring a DND Key Do Not Disturb DND Key Busy Lamp Field BLF Key Configuring a BLF KeyExample BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash KeyClick on Operation-Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Hard Key field, select Automatic call distribution Using the ACD Feature on your IP Phone Using the ACD KeyACD Queue Label Password = Next ACD LED Table ACD Queue Label = Avail ACD Queue Label = Unavail Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Select an extension Using Directed Call Pickup/Group Call PickupPress the Pickup = Pickup Key to answer Call XML Key XML Application URI XML Application Title Configuring an XML Key Accessing the XML Service Configuring a Sprecode Key Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key for Sylantro Servers Configuring a Last Call Return KeyHow it works Directory Key Configuring a Directory KeyDirectory Key Configuring a Callers List Key Callers List Key Transfer Key Configuring a Transfer KeyTransfer Key Conference Key Configuring a Conference KeyConference Key Configuring an Intercom Key Intercom Key Using the Icom Key for Outgoing Intercom Calls Setting a None Key None Key Configuring a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key Making Calls Making Calls=Dial Dialing a Number Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset MicMaking and Receiving Calls Using a Headset To change the volume Accessing the Redial List Redial Delete again to Erase all items Redial List is Empty MuteDeleting from the Redial List Delete All Items Making Calls Receiving Calls Receiving CallsLaflamme & Assoc Answering an Incoming Call Handling Calls Handling CallsCall held Call held Jun 8 255pm Transferring Calls Automatic HoldRetrieving a Held Call Blind Transfer Handling Calls John Jim 0305 Conferencing CallsConference State Screens Local Conferencing Using Local Conferencing Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers =Dial Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Accessing Your Directory Managing CallsManaging Calls Directory empty Use Save to add Sorting Entries and Quick Search Feature Managing the Directory List Adding an Entry to the Directory List Saved Directory John BurnsSave Key Delete Key Directory Adding an Entry to the Directory List from the Save Key Editing an Entry in the Directory List Save Key Directory Deleting an Entry from the Directory List Delete Key Directory Saving an Entry to the Directory List Save to? John BurnsSaving from the Display Saving from the Callers List Save Key Directory Callers List Saving from the Redial List Save Key Directory Redial List Download the Directory List Downloading the Directory List to Your PCClick on Operation-Directory Callers List Caller’s List Screen Display Display Item Description Accessing the Callers List Callers List Key Handsfree Button John Burns 9054550055 N Jun 8 255pm Editing Entries in the Callers List Deleting Entries From the Callers List Delete Key Callers List Downloading the Callers List to Your PC Download the Callers List Call Forward Mode Description Call Forwarding For Global Call Forward Settings Setting Call ForwardingCfwd NoAnswer Sun Jan 2 Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls Using Voicemail Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Click on Basic Settings-Preferences-General Configuring Display of Dtmf DigitsDisplay Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Configuring Incoming Call Interrupts Dialing Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Features Aastra Web UI DescriptionIncoming Intercom Microphone Mute Configuring Incoming Intercom Settings Auto-Answer and Play Warning Tone are enabled by defaultAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Autodial Hotline and Warmline Customizable Callers List KeyCentralized Conferencing Answer and Ignore Softkeys for XML Applications Hold Feature Enhancement for Broadsoft ServersXML Softkey for Special Characters in XML Applications Model 536M Expansion Module Model 536M Expansion ModuleModel 536M Using the Expansion Module 536M Expansion ModuleSoftkeys References Creating a Speeddial Key from the Expansion Module Keypad Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? How do I lock my phone? Troubleshooting Solutions Limited Warranty Limited WarrantyWarranty Repair Services After Warranty ServicePage Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code 2Model 53i IP Phone User Guide Zone Codes 4Model 53i IP Phone User Guide Index Index-1 Index Index-3Model 55i IP Phone User Guide Page Page Aastra Telecom Inc.2007 41-001199-00 Rev