Aastra Telecom 53i IP Phone specification

Line Keys and Programmable Keys

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 53i IP Phone.

Aastra Web UI

1.Click on Operation->Programmable Keys. or

Click on Operation->Expansion Module <N>.

2.Select a "Key 3" through "Key 6".

3.In the "Hard Key" field, select Automatic call distribution.

4.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Note: It is recommended you configure no more than a single ACD program- mable key or Expansion Module key per IP phone.

5. Click to save your changes.

54Model 53i IP Phone User Guide

Image 62

Aastra Telecom 53i IP Phone manual Configuring an Automatic Call Distribution ACD Key

Contents

53i IP Phone Page Model 53i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents 116 Last Call Return lcr Key for Sylantro Servers Available Features Enabled by Administrators 132 ViiPage Documentation About This GuideAbout This Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Getting Started Updating configurationGetting Started Initializing Network Aastra Downloading Language packs Idle Screens John Burns 9054550055 Sat Jun 8 255pmJohn Burns Cfwd All Jun 8 255pm Idle Screen John Burns Sat Jan 1 1215 p Incomplete ConfigurationNo Service John Burns 9054550055 0300 Key Panel IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions Save Phone Options via the IP Phone UI Methods for Customizing Your PhoneMethods for Customizing Your Phone Option Number Simplified Options Menu Reference Using the IP Phone UIUse Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Status Basic Phone Status =Next =Enter Phone StatusPhone Status Phone Status via IP Phone UI Phone Status via the Aastra Web UI IP&MAC Addresses =Next =Enter=Next =Exit Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone Click on Basic Settings-Preferences-Ring Tones For global configuration Live Dialpad Setting Contrast LevelContrast Level Enabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Option Description Headset Mic Volume Setting Audio Mode and Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Set Date and Date Format Set Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Enter Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Number Description Define an Emergency Dial Plan 911110 Multiple Line and Call Appearance Keys Line Keys and Programmable KeysLine Keys and Programmable Keys Programmable Keys Multiple Line Call Appearance Programmable Keys Key Function Description XML Configuring a Line Key Line Key Speeddial Key Creating a Speeddial Key Using the Programmable KeysSpeeddial Enter number Speeddial Prefix Line Change Use Save to end Creating a Speeddial Key Using the Save Key3456 Use Save to end Save Key Programmable Keys Saved Memory key Save to?Enter Name John Smith Creating a Speeddial Key Using the Aastra Web UI Save Key Directory List Key Callers List Key Redial List Key Configuring a DND Key Do Not Disturb DND Key Example Configuring a BLF KeyBusy Lamp Field BLF Key BLF List Key Configuring a BLF List Key Click on Operation-Programmable Keys Configuring a Flash KeyFlash Key Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Hard Key field, select Automatic call distribution ACD Queue Label Password = Next Using the ACD Feature on your IP PhoneUsing the ACD Key ACD LED Table ACD Queue Label = Avail ACD Queue Label = Unavail Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Press the Pickup = Pickup Key to answer Call Using Directed Call Pickup/Group Call PickupSelect an extension XML Key XML Application URI XML Application Title Configuring an XML Key Accessing the XML Service Configuring a Sprecode Key Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Configuring a Last Call Return KeyLast Call Return lcr Key for Sylantro Servers Directory Key Configuring a Directory KeyDirectory Key Configuring a Callers List Key Callers List Key Transfer Key Configuring a Transfer KeyTransfer Key Conference Key Configuring a Conference KeyConference Key Configuring an Intercom Key Intercom Key Using the Icom Key for Outgoing Intercom Calls Setting a None Key None Key Configuring a Phone Lock Key Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key =Dial Making CallsMaking Calls Dialing a Number Using Handsfree Speakerphone Making and Receiving Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change the volume Accessing the Redial List Redial Deleting from the Redial List Delete again to Erase all items Redial List is EmptyMute Delete All Items Making Calls Laflamme & Assoc Receiving CallsReceiving Calls Answering an Incoming Call Call held Handling CallsHandling Calls Call held Jun 8 255pm Retrieving a Held Call Transferring CallsAutomatic Hold Blind Transfer Handling Calls Conference State Screens John Jim 0305Conferencing Calls Local Conferencing Using Local Conferencing Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers =Dial Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls Managing Calls Accessing Your DirectoryManaging Calls Directory empty Use Save to add Sorting Entries and Quick Search Feature Managing the Directory List Save Key Delete Key Directory Saved Directory John BurnsAdding an Entry to the Directory List Adding an Entry to the Directory List from the Save Key Editing an Entry in the Directory List Save Key Directory Deleting an Entry from the Directory List Delete Key Directory Saving from the Display Save to? John BurnsSaving an Entry to the Directory List Saving from the Callers List Save Key Directory Callers List Saving from the Redial List Save Key Directory Redial List Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Callers List Caller’s List Screen Display Display Item Description Accessing the Callers List Callers List Key Handsfree Button John Burns 9054550055 N Jun 8 255pm Editing Entries in the Callers List Deleting Entries From the Callers List Delete Key Callers List Downloading the Callers List to Your PC Download the Callers List Call Forward Mode Description Call Forwarding Cfwd NoAnswer Sun Jan 2 Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed Calls Using Voicemail Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star Codes Display Dtmf Digits Configuring Display of Dtmf DigitsClick on Basic Settings-Preferences-General Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay Configuring Incoming Call Interrupts Dialing Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature Then Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Message Waiting Indicator Configuring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Centralized Conferencing Customizable Callers List KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 536M Model 536M Expansion ModuleModel 536M Expansion Module Softkeys Using the Expansion Module536M Expansion Module References Creating a Speeddial Key from the Expansion Module Keypad Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? How do I lock my phone? Troubleshooting Solutions Warranty Repair Services Limited WarrantyLimited Warranty After Warranty ServicePage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 53i IP Phone User Guide Zone Codes 4Model 53i IP Phone User Guide Index Index-1 Index Index-3Model 55i IP Phone User Guide Page Page Aastra Telecom Inc.2007 41-001199-00 Rev