Aastra Telecom 53i IP Phone manual

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP softkey, selects an extension from a list,

and presses the Pickup softkey to answer the call.

Note: Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your System Administrator for more information.

Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)

Use the following procedure to configure Directed Call Pickup using the Aastra Web UI.

Aastra Web UI

1.Click on Operation->Programmable Keys. or

Click on Operation->Expansion Module <N>.

2.Select a "Key 3" through "Key 6".

3.In the “Type” field, select Directed Call Pickup.

Line Keys and Programmable Keys

Model 53i IP Phone User Guide 57

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Aastra Telecom 53i IP Phone manual Configuring Directed Call Pickup DCP Keyfor Sylantro Servers

Contents

53i IP Phone Page Model 53i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents Last Call Return lcr Key for Sylantro Servers 116 Vii Available Features Enabled by Administrators 132Page Documentation About This GuideAbout This Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Getting Started Updating configurationGetting Started Initializing Network Aastra Downloading Language packs John Burns Cfwd All Jun 8 255pm John Burns 9054550055 Sat Jun 8 255pmIdle Screens Idle Screen No Service Incomplete ConfigurationJohn Burns Sat Jan 1 1215 p John Burns 9054550055 0300 IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Panel Keys Key Description IP Phone Keys and Key Descriptions Save Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Simplified Options Menu Reference Using the IP Phone UIUse Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Status Headings Descriptions Basic Phone Status Phone StatusPhone Status =Next =Enter Phone Status via IP Phone UI Phone Status via the Aastra Web UI IP&MAC Addresses =Next =Enter=Next =Exit Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone For global configuration Click on Basic Settings-Preferences-Ring Tones Contrast Level Setting Contrast LevelLive Dialpad Enabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Option Description Setting Audio Mode and Headset Mic Volume Headset Mic Volume Time and Date Configuring Time and DateSet Time and Time Format Set Date and Date Format Set Daylight Savings Time Set Time ZoneSelect Preferences Select Time and Date Select Time Zone WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Setting a User Password User PasswordIf you change the password Then you need to Select User Password and press Enter Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the Phone Lock the Phone? field, click Emergency Number Description Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Line Keys and Programmable Keys Line Keys and Programmable KeysMultiple Line and Call Appearance Keys Programmable Keys Multiple Line Call Appearance Key Function Description Programmable Keys XML Line Key Configuring a Line Key Speeddial Enter number Creating a Speeddial Key Using the Programmable KeysSpeeddial Key Speeddial Prefix 3456 Use Save to end Creating a Speeddial Key Using the Save KeyLine Change Use Save to end Save Key Programmable Keys Saved Memory key Save to?Enter Name John Smith Creating a Speeddial Key Using the Aastra Web UI Save Key Directory List Key Callers List Key Redial List Key Do Not Disturb DND Key Configuring a DND Key Example Configuring a BLF KeyBusy Lamp Field BLF Key BLF List Key Configuring a BLF List Key Click on Operation-Programmable Keys Configuring a Flash KeyFlash Key Automatic Call Distribution ACD Key for Sylantro Servers Hard Key field, select Automatic call distribution Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD Queue Label Password = Next ACD LED Table ACD Queue Label = Unavail ACD Queue Label = Avail Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Press the Pickup = Pickup Key to answer Call Using Directed Call Pickup/Group Call PickupSelect an extension XML Application URI XML Application Title XML Key Accessing the XML Service Configuring an XML Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Configuring a Last Call Return KeyLast Call Return lcr Key for Sylantro Servers Directory Key Configuring a Directory KeyDirectory Key Callers List Key Configuring a Callers List Key Transfer Key Configuring a Transfer KeyTransfer Key Conference Key Configuring a Conference KeyConference Key Intercom Key Configuring an Intercom Key Using the Icom Key for Outgoing Intercom Calls None Key Setting a None Key Phone Lock Key Configuring a Phone Lock Key Using the Lock/Unlock Key on the IP Phone Deleting a Key Making Calls Making Calls=Dial Dialing a Number Using Handsfree Speakerphone Advanced Volume Controls for the Headset Mic Using a HeadsetMaking and Receiving Calls Using a Headset To change the volume Redial Accessing the Redial List Mute Delete again to Erase all items Redial List is EmptyDeleting from the Redial List Delete All Items Making Calls Receiving Calls Receiving CallsLaflamme & Assoc Answering an Incoming Call Handling Calls Handling CallsCall held Call held Jun 8 255pm Automatic Hold Transferring CallsRetrieving a Held Call Blind Transfer Handling Calls Conferencing Calls John Jim 0305Conference State Screens Local Conferencing Using Local Conferencing Joining Two Active Calls in a Single Conference Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing =Dial Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only Ending Calls Managing Calls Accessing Your DirectoryManaging Calls Directory empty Use Save to add Managing the Directory List Sorting Entries and Quick Search Feature Save Key Delete Key Directory Saved Directory John BurnsAdding an Entry to the Directory List Adding an Entry to the Directory List from the Save Key Save Key Directory Editing an Entry in the Directory List Delete Key Directory Deleting an Entry from the Directory List Saving from the Display Save to? John BurnsSaving an Entry to the Directory List Save Key Directory Callers List Saving from the Callers List Save Key Directory Redial List Saving from the Redial List Click on Operation-Directory Downloading the Directory List to Your PCDownload the Directory List Callers List Display Item Description Caller’s List Screen Display Callers List Key Handsfree Button Accessing the Callers List Editing Entries in the Callers List John Burns 9054550055 N Jun 8 255pm Delete Key Callers List Deleting Entries From the Callers List Download the Callers List Downloading the Callers List to Your PC Call Forwarding Call Forward Mode Description Cfwd NoAnswer Sun Jan 2 Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Accessing and Clearing Missed Calls Missed Calls Indicator Voicemail Using Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Display Dtmf Digits Configuring Display of Dtmf DigitsClick on Basic Settings-Preferences-General Enable/Disable Call Waiting Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Then Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines Configuring Message Waiting Indicator Message Waiting Indicator Incoming Intercom Features Aastra Web UI Description Incoming Intercom Call FeaturesIncoming Intercom Microphone Mute Auto-Answer and Play Warning Tone are enabled by default Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Centralized Conferencing Customizable Callers List KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications Model 536M Model 536M Expansion ModuleModel 536M Expansion Module 536M Expansion Module Using the Expansion ModuleSoftkeys References Creating a Speeddial Key from the Expansion Module Keypad Troubleshooting Solutions Troubleshooting Solutions Why does my phone display Bad Encrypted Config? How do I change my user password? How do I restart the IP phone? How do I lock my phone? Troubleshooting Solutions Limited Warranty Limited WarrantyWarranty Repair Services After Warranty ServicePage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 53i IP Phone User Guide Zone Codes 4Model 53i IP Phone User Guide Index-1 Index Index Index-3Model 55i IP Phone User Guide Page Page Aastra Telecom Inc.2007 41-001199-00 Rev