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Aastra Telecom 53i IP Phone manual Handling Calls

Models: 53i IP Phone

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Handling Calls

1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2.Press the Transfer Key. You should hear a dial tone as a second line opens up.

3.Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.

4.To complete a "blind" transfer, press the Transfer Key again before the receiving end answers. To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.

86Model 53i IP Phone User Guide

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Aastra Telecom 53i IP Phone manual Handling Calls

Contents

53i IP Phone Page Software License Agreement Software License AgreementModel 53i IP Phone User Guide Page Table of Contents Table of Contents116 Last Call Return lcr Key for Sylantro ServersAvailable Features Enabled by Administrators 132 ViiPage About This Guide About This GuideDocumentation Introduction Phone FeaturesIntroduction RequirementsInstallation and Setup Getting Started Updating configurationGetting Started Initializing Network AastraDownloading Language packs Idle Screens John Burns 9054550055 Sat Jun 8 255pmJohn Burns Cfwd All Jun 8 255pm Idle ScreenJohn Burns Sat Jan 1 1215 p Incomplete ConfigurationNo Service John Burns 9054550055 0300Key Panel IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions Save Phone Options via the IP Phone UI Methods for Customizing Your PhoneMethods for Customizing Your Phone Option NumberSimplified Options Menu Use Using the IP Phone UIReference Using the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions StatusBasic Phone Status =Next =Enter Phone StatusPhone Status Phone Status via IP Phone UI=Next =Exit IP&MAC Addresses =Next =EnterPhone Status via the Aastra Web UI Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring TonesSelect Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring ToneClick on Basic Settings-Preferences-Ring Tones For global configurationLive Dialpad Setting Contrast LevelContrast Level Enabling/Disabling Live DialpadAudio Mode Option Description Audio ModeSet Audio Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSet Time and Time Format Configuring Time and DateTime and Date Set Date and Date FormatSelect Preferences Select Time and Date Select Time Zone Set Time ZoneSet Daylight Savings Time Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD defaultLanguage Specifying the Language to UseClick on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press EnterClick on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Phone Lock Restarting your phone Click on Operation-ResetSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the PhoneLock the Phone? field, click Defining an Emergency Dial Plan Emergency Number DescriptionDefine an Emergency Dial Plan 911110Multiple Line and Call Appearance Keys Line Keys and Programmable KeysLine Keys and Programmable Keys Programmable Keys Multiple Line Call AppearanceProgrammable Keys Key Function DescriptionXML Configuring a Line Key Line KeySpeeddial Key Creating a Speeddial Key Using the Programmable KeysSpeeddial Enter number Speeddial PrefixLine Change Use Save to end Creating a Speeddial Key Using the Save Key3456 Use Save to end Save Key Programmable KeysEnter Name John Smith Save to?Saved Memory key Creating a Speeddial Key Using the Aastra Web UI Save Key Directory List Key Callers List Key Redial List Key Configuring a DND Key Do Not Disturb DND KeyBusy Lamp Field BLF Key Configuring a BLF KeyExample BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash KeyClick on Operation-Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Hard Key field, select Automatic call distributionACD Queue Label Password = Next Using the ACD Feature on your IP PhoneUsing the ACD Key ACD LED TableACD Queue Label = Avail ACD Queue Label = UnavailConfiguring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Select an extension Using Directed Call Pickup/Group Call PickupPress the Pickup = Pickup Key to answer Call XML Key XML Application URI XML Application TitleConfiguring an XML Key Accessing the XML ServiceConfiguring a Sprecode Key Sprecode KeyPark/Pickup Keys Configuring Park/Pickup Keys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key for Sylantro Servers Configuring a Last Call Return KeyHow it works Directory Key Configuring a Directory KeyDirectory Key Configuring a Callers List Key Callers List KeyTransfer Key Configuring a Transfer KeyTransfer Key Conference Key Configuring a Conference KeyConference Key Configuring an Intercom Key Intercom KeyUsing the Icom Key for Outgoing Intercom Calls Setting a None Key None KeyConfiguring a Phone Lock Key Phone Lock KeyUsing the Lock/Unlock Key on the IP Phone Deleting a Key =Dial Making CallsMaking Calls Dialing a NumberUsing Handsfree Speakerphone Making and Receiving Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change the volumeAccessing the Redial List RedialDeleting from the Redial List Delete again to Erase all items Redial List is EmptyMute Delete All ItemsMaking Calls Laflamme & Assoc Receiving CallsReceiving Calls Answering an Incoming CallCall held Handling CallsHandling Calls Call held Jun 8 255pmRetrieving a Held Call Transferring CallsAutomatic Hold Blind TransferHandling Calls Conference State Screens John Jim 0305Conferencing Calls Local ConferencingUsing Local Conferencing Joining Two Active Calls in a Single Conference Using Centralized Conferencing Centralized Conferencing for Sylantro and Broadsoft Servers=Dial Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active ConferencesEnding Calls Managing Calls Accessing Your DirectoryManaging Calls Directory empty Use Save to addSorting Entries and Quick Search Feature Managing the Directory ListAdding an Entry to the Directory List Saved Directory John BurnsSave Key Delete Key Directory Adding an Entry to the Directory List from the Save Key Editing an Entry in the Directory List Save Key DirectoryDeleting an Entry from the Directory List Delete Key DirectorySaving an Entry to the Directory List Save to? John BurnsSaving from the Display Saving from the Callers List Save Key Directory Callers ListSaving from the Redial List Save Key Directory Redial ListDownload the Directory List Downloading the Directory List to Your PCClick on Operation-Directory Callers List Caller’s List Screen Display Display Item DescriptionAccessing the Callers List Callers List Key Handsfree ButtonJohn Burns 9054550055 N Jun 8 255pm Editing Entries in the Callers ListDeleting Entries From the Callers List Delete Key Callers ListDownloading the Callers List to Your PC Download the Callers ListCall Forward Mode Description Call ForwardingFor Global Call Forward Settings Setting Call ForwardingCfwd NoAnswer Sun Jan 2 Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Missed Calls Indicator Accessing and Clearing Missed CallsUsing Voicemail VoicemailConfiguring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star CodesClick on Basic Settings-Preferences-General Configuring Display of Dtmf DigitsDisplay Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting Configuring Call Waiting Tone Play Call Waiting ToneConfiguring Stuttered Dial Tone Stuttered Dial ToneConfiguring XML Beep Support XML Beep SupportStatus Scroll Delay Configuring Status Scroll DelayConfiguring Incoming Call Interrupts Dialing Incoming Call Interrupts DialingGoodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming CallsUsing the Goodbye Key to Cancel Incoming Calls Feature ThenConfiguring UPnP Mapping Lines UPnP Mapping Lines for remote phonesMessage Waiting Indicator Configuring Message Waiting IndicatorIncoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone MuteAuto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow BargeUsing Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary SubscriptionAutodial Hotline and Warmline Customizable Callers List KeyCentralized Conferencing Answer and Ignore Softkeys for XML Applications Hold Feature Enhancement for Broadsoft ServersXML Softkey for Special Characters in XML Applications Model 536M Expansion Module Model 536M Expansion ModuleModel 536M Softkeys Using the Expansion Module536M Expansion Module ReferencesCreating a Speeddial Key from the Expansion Module Keypad Troubleshooting Solutions Troubleshooting SolutionsHow do I change my user password? Why does my phone display Bad Encrypted Config?How do I restart the IP phone? How do I lock my phone? Troubleshooting Solutions Warranty Repair Services Limited WarrantyLimited Warranty After Warranty ServicePage Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code 2Model 53i IP Phone User Guide Zone Codes 4Model 53i IP Phone User Guide Index Index-1Index Index-3Model 55i IP Phone User Guide Page Page Aastra Telecom Inc.2007 41-001199-00 Rev