Panel Doesn’t Respond To Touches | AMX MVP-5200i guide

Appendix C: Troubleshooting

Appendix C: Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Panel Doesn’t Respond To Touches

Symptom: When calibrating the MVP-5200i, the device either does not respond to touches on the touch screen or does not register the touch as being in the correct area of the screen.

Verify that the protective laminate coating on the LCD is removed before beginning any calibration process. The protective cover makes calibration difficult because the device cannot calibrate on specific crosshairs when the sheet is pressing on the whole LCD.

Battery Will Not Hold Or Take A Charge

Symptom: The battery will not hold or take a charge and shows no indication of charging, either on the bargraphs or in the Battery Setup page.

To keep the battery from being damaged from operating at too low a level, the firmware places it into a protected state.

The panel must have the latest firmware. If it doesn’t, the firmware can be found at www.amx.com Dealers/Tech Center > Firmware Files.> Modero.

1.Load the firmware into the panel, using NetLinx Studio.

2.After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot). The panel will now show the current firmware version within the Setup > Panel Information page.

3.Connect the power supply to the panel. You will see 2 warning messages on the display.

The first one warns that the battery is low and must be charged.

The second warning tells you that the battery is in a protected mode.

4.Wait a few minutes and then check the Batteries page on the MVP to see any charging activity on the bar graphs.

The "Sensor" device in the Online Tree tab below the MVP panel should show v1.24 or higher after the upgrade, as shown in FIG. 94:

FIG. 94 "Sensor" device in the Online Tree tab

MVP-5200i Modero Viewpoint Widescreen Touch Panel	171

Image 179

AMX MVP-5200i manual Panel Doesn’t Respond To Touches, Battery Will Not Hold Or Take a Charge

Contents

MVP-5200i AMX Limited Warranty and Disclaimer Software License and Warranty Agreement Page Table of Contents Configuring Communication Programming Appendix a Text Formatting 155 Introduction MVP-5200i Specifications FG5966-01, FG5966-02 External Components Included AccessoriesMemory Panel LCD Parameters Other AMX Equipment Table Charging Station Connector LocationsMemory Intercom Microphone Basic OperationNavigation Wheel Audio/Video Capabilities Power ManagementCleaning the Touch Overlay, Case, and Navigation Wheel Stylus Kick Stand Table Charging Station Powering the MVP-TCS-52MVP-TCS-52 Specifications Recharging Connections and WiringCleaning the MVP-TCS-52 Wall Charging Station MVP-WCS-52 Specifications Components Front Panel Recharging Unlocking the touch panel Installing the Plastic Conduit Box Installing the MVP-WCS-52 All lockdown wings folded flat during installation Tie-Wrap Anchors Mini-Captive Wire Connector Plug female MVP-WCS-52 Typical Metal Conduit Box Installation Installing the Optional Metal Conduit Box Configuring Communication IR transmitter window on the MVP-5200i-GW IR Communication Accessing the Setup and Protected Setup Pages Modero Setup and System Settings Setting the Panel’s Device Number Wireless Settings Wireless Access Overview Wireless communication using a Dhcp Address Configuring Wireless Network AccessConfigure the Device’s Wireless IP Settings Wireless communication using a Static IP Address Site Survey Using the Site Survey tool Configuring Communication Site Survey of available Waps Unsecured WAP shown selected Configure the Card’s Wireless Security Settings Same as Abc Manually setting Ssid Automatically setting Ssid Required Information WEP Passphrase Keyboard Configuring Communication Ethernet over USB Choose a Master Connection Mode Found New Hardware Wizard dialogue box Touch panel setup Next box , make sure to Completing the Found New Hardware Wizard Select Use the following IP Address Configure a Virtual NetLinx Master using NetLinx Studio Communications Settings dialog box Connection Modes Mode Description ProceduresEthernet Master Connection to a Virtual Master via Ethernet Start Run cmd command Ethernet G4 Web Control Using G4 Web Control to Interact with a G4 Panel Configuring Communication Using the NetLinx Master to control the G4 panel Web Control VNC installation and Password entry screens Configuring Communication Page Navigation Buttons Setup PagesSetup Inactivity Page Flip Display TimeoutTimeout Connection Status Navigation Buttons Protected Setup Pages Project Information Information ButtonProject Information Port Sales OrderPurchase Order AMX IR 38K Assigned Panel Information Panel Information Time & Date Setup Time & Date Settings Default Panel Sounds Audio SettingsAudio Settings Master Volume Analog WAV files Supported sample ratesSupported WAV Sample Rates Battery Battery Settings Battery Power Brightness Limit Page Options Protected SetupDevice Number Docking Station System RecoveryReboot/Shutdown Panel Protected Setup Navigation Buttons Protected Setup Navigation Buttons Master Connection System SettingsSystem Settings Page Elements IP Settings Ethernet Only disabled when USB is selected System Setting Page Elements Wireless Settings Wireless Settings Network Name Ssid WAP names Access Point MACWireless Security Address RF Link Info EAP-TLS 802.11g Wi-Fi CF card Wireless SecurityWireless Security Support Save/Cancel Open Clear Text SettingsOpen Clear Text Settings WEP 64 / WEP Static WEP SettingsStatic WEP Settings WEP Keys Default KeyAuthentication Generate Passphrase Password/Pass Phrase WPA-PSK SettingsWPA-PSK Settings EAP-PEAP EAP-TTLS EAP-TLS EAP Security & Server Certificates Overview Wireless Settings page EAP-LEAP Settings EAP-LEAP Settings Identity EAP-LEAP SettingsPassword EAP-FAST Settings EAP-FAST Settings Provisioning Been DisabledAnonymous Identity Automatic PAC Wireless Settings page EAP-PEAP Settings EAP-PEAP Settings Peap Version EAP-PEAP SettingsInner Authentication Type Certificate Authority Ssid Service Set Identifier EAP-TTLS SettingsEAP-TTLS Settings Anonymous@amx.com EAP-TLS Settings EAP-TLS Settings Private Key Private Key passwordClient Certificate Certificate Types Supported by the Modero Firmware Client certificate configurationClient Certificate Configuration Certificates and their Extensions Calibration Calibration G4 Web Control G4 Web Control SettingsG4 Web Control Settings G4 Web Control Timeout Protected Setup Pages Image Cache Settings Other SettingsCache Settings Cache Settings Password Setup Password Settings Protected Setup Pages Panel Connection Logs ToolsPanel Connection Logs Panel Statistics Panel Statistics Connection Utility Connection Utility Upgrading the Modero Firmware via the USB port Scale Images For Setup PagesConfigure the panel for a USB Connection Type Prepare Studio for communication via the USB port Confirm and Upgrade the firmware via the USB port Upgrading Firmware Using USB for a Virtual Master transfer Network Connections window Special Note for Network Interface Connections Advanced Settings window 100 MVP-5200i Modero Viewpoint Widescreen Touch Panel Navigation Wheel Programming CommandsCommands Overview @PHP @DPG@PDR @PHE Commands @PPX @PPM@PPN @PPT @PST @PSE@PSP Ppon PpofPpog Index No Name Red Green Blue Programming NumbersRGB triplets and names for basic 88 colors RGB Values for all 88 Basic Colors 108 MVP-5200i Modero Viewpoint Widescreen Touch Panel Font ID Font type Size Default Font Styles and ID NumbersFont styles and ID numbers Border styles Border styles and Programming numbersBorder Styles and Programming Numbers TPD4 Border Styles by Name MVP-5200i Modero Viewpoint Widescreen Touch Panel 111 112 MVP-5200i Modero Viewpoint Widescreen Touch Panel APF Button CommandsButton Commands ANI BCF BAUBCB BFB BCTBDO BLN BIMEntry is required BMC Sendcommand Panel,BMC-150,1,1,315,1,%BR%FT%TX%BM%IC%CF%CT BMF-vt addr range,button states range,data BMF Cont BNC BMIBML BMP BOP BNNBNT BPP BORBOS BSO BRDBSF BSM BVT BVLBVN BVP ENA CPFDLD DPF GIV FONGDI GRU GLHGLL GRD IRM GSNICO JSI JSB MDC JSTMBT Pass data TXT TECTEF Effect names MVP Strings to Master MVP Panel Lock Passcode commandsMVP Panel Lock Passcode Commands Miscellaneous MVP Strings back to the Master LPS Text Effects NamesText Effects LPR Defineevent Button Query Commands ?BCB Button Query CommandsSend Command Panel,?BCB-529,1 Custom Event Fields ?BCT ?BCF ?BOP ?BMP ?BWW ?BRD ?ICO ?FON ?JSI ?JSB ?TEC ?JST ?TEF-vt addr range,button states range Send Command Panel,?TEF-529,1Send Command Panel,?TXT-529,1 ?TEF Panel Runtime Operations Panel Runtime Operation Commands Brit @AKP@AKR Beep @PKP Setup@EKP Pkeyp Tpageoff @SOU@TKP Tpageon KPS Input CommandsInput Commands CAL Decimal numbers Hexidecimal values Virtual keystroke Embedded codesEmbedded Codes Panel Setup Commands Panel Setup Commands Dynamic Image Commands Dynamic Image Commands Host ’%Hhost’ File ’%Ffile’ Description RAF-resource name,dataPage Battery Life and Replacement Screw placement at the back of the MVP-5200i- GW Battery Replacement MVP-5200i Modero Viewpoint Widescreen Touch Panel 155 Page Example Text Formatting Codes for Bargraphs/JoysticksBargraph Text Code Inputs Formatting Code Operations Character Masking Rule Text Area Input MaskingInput mask character types Character Types Input mask literals Input mask rangesInput mask next field characters Input mask operations Common Name Input Mask Input mask output examplesOutput Examples Sequence Panel Information URL ResourcesSpecial escape sequences Escape Sequences Overview of Wireless Technology Appendix B Wireless Technology 802.1x Terminology WEP WPA2 Method Credential Type Authentication Pros Cons EAP AuthenticationEAP characteristics EAP Method Characteristics LAN EAP communication overview AMX Certificate Upload Utility Configuring your MVP-5200i for USB CommunicationSetup the Panel and PC for USB Communication Confirm the Installation of the USB Driver on the PC How to Upload a Certificate File Panel Doesn’t Respond To Touches Battery Will Not Hold Or Take a Charge NetLinx Studio Only Detects One Of My Connected Masters MVP-5200i Isn’t Appearing In The Online Tree TabMVP Can’t Obtain a Dhcp Address My WEP Doesn’t Seem To Be Working Only One Modero Panel In My System Shows Up Page Page It’s Your World Take Control