IP Office ContactStore | Avaya 7.8 instruction

IP Office

IP Office ContactStore 7.8

15-601038 Issue 4b - (06 July 2009)

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Avaya 7.8 manual IP Office ContactStore

Contents

IP Office ContactStore IP Office IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav file Internal Database ∙ Configuration detailsArchiving ∙ Recording details Supported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ Important Chapter Installation Disk Partitions InstallationSound Card Local DVD+RW drive Type of Operation Calculating Disk Size Required for RecordingsTotal requirements Examples Install the ContactStore Software Installing ContactStoreBasic Configuration Pre-Requisites Configuring your Browser Testing the Recording OperationTesting the recording operation Monitoring the system To add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click Advanced Upgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for months System Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shown Adding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User Accounts Session Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an Account To delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indication Manual Call Recording Changing the Recording Time To configure a users recording options Using Short CodesRecording Location Select the Voice Recording tab Incoming Call Route Automatic Recording OptionsHunt Group User To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave Mail Field Enter Click the Save & Make Live icon Chapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly Procedures Restoring the Database Backing Up the Database Backing Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay To search for calls Searching for CallsIncl Starts Viewing Results To create a call set Call Sets Viewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Audio Exporting Multiple Calls∙ Details ∙ Both Chapter Appendix ContactStore Version Appendix DVD+RW Media Control and Care Archiving Loading a disk Archival ProceduresChanging Disks Labeling a Disk Alarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tag Installation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX control Calls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid call Partial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new Certificate Importing the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificates Configure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44