Avaya 7.8 manual

15-601038 Issue 4b - (06 July 2009)

IP Office ContactStore 7.8

IP Office

Contents

Main Page Contents Page Page Page IP Office ContactStore 7.8 Page 7 ContactStore Overview: 1. ContactStore Overview IP Office ContactStore 7.8 Page 8 15-601038 Issue 4b (06 July 2009)IP Office 1.1 License 1.2 Functional Components IP Office ContactStore 7.8 Page 10 15-601038 Issue 4b (06 July 2009)IP Office 1.3 Recordings Recording files Audio compression IP Office ContactStore 7.8 Page 11 ContactStore Overview: Recordings 1.4 Internal Database Archiving 1.5 Licensing 1.6 Supported Languages Time Zone and Daylight Savings Time (DST) Support Page 2. Installation Disk Partitions Sound Card Local DVD+RW drive Network connectivity 2.1 Calculating Disk Size Required for Recordings Type of Operation Note - All figures are in GB per day. Total requirements Use the following table to determine the required disk capacity for your recorder. 2.2 Installing ContactStore Pre-Requisites Install the ContactStore Software Basic Configuration IP Office ContactStore 7.8 Page 17 2.3 Testing the Recording Operation Testing the recording operation Monitoring the system 2.3.1 Configuring your Browser 2.3.2 Adding ContactStore to a Zone IP Office ContactStore 7.8 Page 19 Installation: Testing the Recording Operation 2.4 Upgrading from ContactStore 7.2 2.5 Upgrading ContactStore 7.8 Page 3. Accessing ContactStore Page 4. Configuring ContactStore Settings IP Office ContactStore 7.8 Page 25 Configuring ContactStore Settings: 4.1 System Overview Page IP Office ContactStore 7.8 Page 27 Configuring ContactStore Settings: System Overview Page 4.2 Audit Trail 4.3 Viewing Alarms and Events 4.4 Adding Hierarchical File Storage Support 4.5 Advanced Configuration Options Page Page 5. Administration of User Accounts IP Office ContactStore 7.8 Page 33 Administration of User Accounts: 5.1 Windows Domain Authentication 5.2 Use of SSL 5.3 Session Inactivity Timeout 5.4 Creating a New Account IP Office ContactStore 7.8 Page 35 Administration of User Accounts: Creating a New Account 5.5 Changing Your Password 5.6 Editing an Account 5.7 Deleting an Account Page Page 6. IP Office/Voicemail Pro Configuration IP Office ContactStore 7.8 Page 41 IP Office/Voicemail Pro Configuration: 6.1 Call Recording Warning 6.2 Changing the Recording Time 6.3 Manual Call Recording IP Office ContactStore 7.8 Page 43 IP Office/Voicemail Pro Configuration: Manual Call Recording Recording Location 6.4 Automatic Recording Options Page Page IP Office ContactStore 7.8 Page 47 IP Office/Voicemail Pro Configuration: Automatic Recording Options Page IP Office ContactStore 7.8 Page 49 IP Office/Voicemail Pro Configuration: Automatic Recording Options 6.5 Creating a Call Flow Page Page 7. Administrative Tasks IP Office ContactStore 7.8 Page 53 Administrative Tasks: 7.1 Daily Procedures 7.2 Weekly Procedures 7.3 Monthly Procedures IP Office ContactStore 7.8 Page 55 Administrative Tasks: Monthly Procedures 7.4 Backing Up the Database 7.5 Restoring the Database 7.6 Backing Up The Voice Recordings Limitations of Full and Incremental Backup Procedures 7.7 Moving to a New PC Page 8. Search and Replay 8.1 Accessing Search and Replay IP Office ContactStore 7.8 Page 59 Search and Replay: Accessing Search and Replay 8.2 Searching for Calls IP Office ContactStore 7.8 Page 60 15-601038 Issue 4b (06 July 2009)IP Office 8.3 Viewing Results 8.4 Call Sets To create a call set Page IP Office ContactStore 7.8 Page 63 Search and Replay: Call Sets 8.5 Playing a Call 8.6 Exporting Multiple Calls Page Page IP Office ContactStore 7.8 Page 67 Appendix: ContactStore Version 9.2 Archiving DVD+RW Media Control and Care Archival Procedures Loading a disk Changing Disks Labeling a Disk Verifying recorded disks 9.3 Alarms Page IP Office ContactStore 7.8 Page 71 Appendix: Alarms 9.4 Trouble Shooting 9.4.1 Installation Problems 9.4.2 Trouble Shooting Tools 9.4.3 System Administration Page Problems 9.4.4 Email Alarm Problems 9.4.5 ContactStore to VoiceMail Pro Problems 9.4.6 Search and Replay Problems Page Page 9.5 Advanced Security 9.5.1 Installing Unlimited Strength Encryption 9.5.2 Changing the Tomcat Port Numbers 9.5.3 Installing a Signed SSL Certificate Selecting a Certificate Authority (CA) Backing up the Keystore file Creating the new Certificate IP Office ContactStore 7.8 Page 79 Generating a Certificate Signing Request Importing the CA's certificates Backing up the keystore file 9.5.4 Configuring Viewer and Archive to use HTTPS Importing the public certificates into Viewer and Archive Configure Viewer to use https and a secure port IP Office ContactStore 7.8 Page 81 Appendix: Advanced Security Configure Archive to use https Page Index A B C D T U V W Z