Appendix: Alarms
9.4Trouble Shooting
9.4.1Installation Problems
My install CD doesn't autorun in Windows
Use Explorer to view the contents of the CD.
9.4.2 Trouble Shooting Tools
When problems occur, check the following:
∙Emailed Alarms and Events
If you have been using the email settings to have alarms and events forwarded to one or more email addresses, you should check these carefully. As well as checking the contents of messages you have received, also check for days when the nightly message has not been received.
∙Alarms and Events Page
This page within the administration application provides a wealth of information on problems that the system has detected.
Review the alarms carefully. If the problem is not immediately apparent, consider viewing all
∙Web Log Files
Check for errors being reported in log files within the following directories beneath the installation path on the ContactStore server:
∙\logs
∙\tomcat5525\logs
The following table gives more details about these log files.
Log File | Naming convention | Default | Levels | To change level | |
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| Level | Supported |
| |
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| |
cscm.log | Current day’s file is | INFO | DEBUG, INFO, | a) Permanently from next time service starts: | |
| cscm.log and previous |
| WARN, | 1. Edit the file (or create it if it does not exist) | |
| days are date |
| ERROR | ||
|
| \properties\csipo.properties | |||
| stamped. |
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| ||
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| ||
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| 2. Add the line log.level=DEBUG, replacing DEBUG | |
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| with any of the levels supported as shown to the left. | |
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|
| 3. Reboot the server or restart the ContactStore service | |
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| to have this setting take effect. | |
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| b) Temporarily, until you change it again or the service | |
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| restarts: | |
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| 1. Log in to the admin application. | |
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| 2. Go to: | |
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| http://myservername:8888/log?level=DEBUG | |
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| replacing DEBUG with any of the levels supported as | |
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| shown to the left. | |
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IP Office ContactStore 7.8 | Page 71 |
IP Office |
