Chapter Administrative Tasks | Avaya 7.8 instruction

Chapter 7.

Administrative Tasks

IP Office ContactStore 7.8	Page 51
IP Office	15-601038 Issue 4b (06 July 2009)

Image 51

Avaya 7.8 manual Chapter Administrative Tasks

Contents

IP Office ContactStore IP Office IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression ∙ Recording details ∙ Configuration detailsInternal Database Archiving ∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST Support Chapter Installation Local DVD+RW drive InstallationDisk Partitions Sound Card Examples Calculating Disk Size Required for RecordingsType of Operation Total requirements Pre-Requisites Installing ContactStoreInstall the ContactStore Software Basic Configuration Monitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operation Click Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet Zone If intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails to System Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or event Adding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User Accounts Windows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an Account Deleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording Warning Manual Call Recording Changing the Recording Time Select the Voice Recording tab Using Short CodesTo configure a users recording options Recording Location User Automatic Recording OptionsIncoming Call Route Hunt Group To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select Transfer Field Enter Click the Save & Make Live icon Chapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly Procedures Restoring the Database Backing Up the Database Limitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Starts Searching for CallsTo search for calls Incl Viewing Results To create a call set Call Sets Viewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file ∙ Both Exporting Multiple Calls∙ Audio ∙ Details Chapter Appendix ContactStore Version Appendix DVD+RW Media Control and Care Archiving Labeling a Disk Archival ProceduresLoading a disk Changing Disks Alarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. Delay Trouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX control Audio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graph Partial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore file To import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificates Configuring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44