Avaya 7.8 manual Alarms

Appendix: Archiving

9.3 Alarms

The system will automatically generate alarms showing system warnings. Alarms are logged to ContactStore for IP Office's database and held a month before being purged.

The administrator can define specific email addresses to which alarms are automatically forwarded. The email recipient could be a local system administrator, a manned help-desk and/or supplier's desks if you have a support agreement that includes this facility.

When configured, the system sends an email message each time an alarm occurs or is cleared up to a maximum of every 10 minutes. It also sends an email once a night to let you know that it is still operating. Failure to receive the overnight message should be investigated; it could indicate that the server has failed.

This appendix lists the alarm conditions that may be reported and offers suggestions for clearing the alarms. The alarms listed are generated by the ContactStore server and reported in the ContactStore System Administration pages and through email. XXX and YYY in the AlarmText column represent a specific parameter, such as a station number, file name, and so on.

IP Office ContactStore 7.8	Page 69
IP Office	15-601038 Issue 4b (06 July 2009)