Avaya 7.8 manual

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Avaya 7.8 manual

Contents

IP Office IP Office ContactStore IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav file Archiving ∙ Configuration detailsInternal Database ∙ Recording details Time Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ Important Chapter Installation Sound Card InstallationDisk Partitions Local DVD+RW drive Total requirements Calculating Disk Size Required for RecordingsType of Operation Examples Basic Configuration Installing ContactStoreInstall the ContactStore Software Pre-Requisites Testing the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the system To add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click Advanced If intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for months System Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shown Advanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accounts Windows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an account Deleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indication Changing the Recording Time Manual Call Recording Recording Location Using Short CodesTo configure a users recording options Select the Voice Recording tab Hunt Group Automatic Recording OptionsIncoming Call Route User To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave Mail Click the Save & Make Live icon Field Enter Chapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly Procedures Backing Up the Database Restoring the Database Limitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Incl Searching for CallsTo search for calls Starts Viewing Results Call Sets To create a call set Viewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file ∙ Details Exporting Multiple Calls∙ Audio ∙ Both Chapter Appendix Appendix ContactStore Version Archiving DVD+RW Media Control and Care Changing Disks Archival ProceduresLoading a disk Labeling a Disk Alarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tag Trouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX control No Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid call Partial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new Certificate To acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificates Configuring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44