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Avaya
7.8
manual
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86 pages
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Troubleshooting
Install
∙ Alarm Notification
Password
Major Error sending email
Chapter Administrative Tasks
∙ Configuration details
Email Alarm Problems
Chapter Accessing ContactStore
Session Inactivity Timeout
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Contents
IP Office
IP Office ContactStore
IP Office ContactStore
Contents
Page
Chapter ContactStore Overview
Page
ContactStore Overview
License
Functional Components
Audio compression
Recordings
Recording files
∙ One .wav file
Archiving
∙ Configuration details
Internal Database
∙ Recording details
Time Zone and Daylight Savings Time DST Support
Licensing
Supported Languages
∙ Important
Chapter Installation
Sound Card
Installation
Disk Partitions
Local DVD+RW drive
Total requirements
Calculating Disk Size Required for Recordings
Type of Operation
Examples
Basic Configuration
Installing ContactStore
Install the ContactStore Software
Pre-Requisites
Testing the recording operation
Testing the Recording Operation
Configuring your Browser
Monitoring the system
To add ContactStore to a Local intranet Zone
Adding ContactStore to a Zone
To add ContactStore to Trusted sites
Click Advanced
If intending to install ContactStore 7.2 on a new server PC
Upgrading from ContactStore
If upgrading an existing Contact 7.2 Server
Upgrading ContactStore
Chapter Accessing ContactStore
Accessing ContactStore
Chapter Configuring ContactStore Settings
Configuring ContactStore Settings
∙ Send alarm/event emails to
∙ Alarm Notification
∙ Smtp Password
∙ Retain call details for months
System Overview
Audit Trail
To clear an individual alarm or event
Viewing Alarms and Events
To view the Alarms and Events
To change the set of events shown
Advanced Configuration Options
Adding Hierarchical File Storage Support
Page
Chapter Administration of User Accounts
Administration of User Accounts
To view user accounts
Windows Domain Authentication
Session Inactivity Timeout
Use of SSL
Creating a New Account
Changing Your Password
To change the password
∙ 4000,4003,4010-4019,4124-4128
Editing an Account
To edit an account
Deleting an Account
To delete accounts
Click the Delete selected users link
Page
Chapter IP Office/Voicemail Pro Configuration
IP Office/Voicemail Pro Configuration
∙ Conference Capacity
∙ Voice Recording Library VRL
Call Recording Warning
Advice of Call Recording Message
To switch the recording warning on or off
Click Save & Make Live To hide the auto record indication
Changing the Recording Time
Manual Call Recording
Recording Location
Using Short Codes
To configure a users recording options
Select the Voice Recording tab
Hunt Group
Automatic Recording Options
Incoming Call Route
User
To set automatic call recording for a user
To set automatic call recording for a hunt group
To set automatic call recording for an incoming call route
To set automatic call recording for an outgoing account call
∙ Click the Telephony Actions icon and select Transfer
Creating a Call Flow
From Start Programs IP Office, open Voicemail Pro
∙ Click the Mailbox Actions icon and select Leave Mail
Click the Save & Make Live icon
Field Enter
Chapter Administrative Tasks
Administrative Tasks
Daily Procedures
Weekly Procedures
Monthly Procedures
Backing Up the Database
Restoring the Database
Limitations of Full and Incremental Backup Procedures
Backing Up The Voice Recordings
Moving to a New PC
Chapter Search and Replay
Accessing Search and Replay
Enter your Username and Password
Search and Replay
Incl
Searching for Calls
To search for calls
Starts
Viewing Results
Call Sets
To create a call set
Viewing and Editing a Call Set
Playing a Call
∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards
∙ Save as .wav file ∙ Email as .wav file
∙ Details
Exporting Multiple Calls
∙ Audio
∙ Both
Chapter Appendix
Appendix
ContactStore Version
Archiving
DVD+RW Media Control and Care
Changing Disks
Archival Procedures
Loading a disk
Labeling a Disk
Alarms
XXX Job Queue backlogged. Delay
Minor Failed to copy file XXX. I/O Error YYY
Minor Error processing file XXX. Reason YYY
Major Error displaying alarm tag
Trouble Shooting
Installation Problems
Trouble Shooting Tools
System Administration Page Problems
Email Alarm Problems
ContactStore to VoiceMail Pro Problems
To check for invalid entries
Problems downloading ActiveX control
Search and Replay Problems
Cannot access the application
Problems displaying ActiveX control
No Audio graph
Calls missing from the database
Calls listed but cannot play them
Audio graph stops in mid call
Partial recording problems
Installing Unlimited Strength Encryption
Advanced Security
Changing the Tomcat Port Numbers
Backing up the Keystore file
Installing a Signed SSL Certificate
Selecting a Certificate Authority CA
Creating the new Certificate
To acquire these certificates
Generating a Certificate Signing Request
Importing the CAs certificates
To import all your certificates
Configuring Viewer and Archive to use Https
Configure Viewer to use https and a secure port
Importing the public certificates into Viewer and Archive
Configure Archive to use https
Configure Viewer to use https
Configure Archive to use https
Page
Index
Testing Recording Operation Troubleshooting Resources
IP Office ContactStore
Tel +44 1707 Fax +44
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