Configuring ContactStore Settings: System Overview Page
4.2 Audit Trail
The Status > Audit Trail page shows administrator and user actions over a specific period. The default reporting period is the current day. You can also filter this report according to Event Type and Username.
To generate a report for a different period, enter the date range in the calendar controls, and click the Refresh link.
The Audit Trail functions track the following user actions:
∙Successful user logins
∙Failed user logins
∙Password changes (although, for security reasons, the actual password is not stored)
∙End user searches on the database
∙Replay requests
It also tracks all administrator actions that affect recording, such as configuration changes and creation or deletion of user accounts.
The Detail column includes the SQL statement used in searching for calls. It also uses the internal name of a setting rather than the
Each report is restricted to a maximum of 1000 audit records. To report on more, break your reporting period into a number of smaller date ranges.
Use your browser's print, save, or email features to provide a permanent record of the details. To create a summary that presents all results on a single page, click the Show All link at the top. The Show All and Page at a Time links are not shown if the list of audit entries is less than one page long.
Configuration records (which include the audit trail) are retained for 13 months. Each night after that period has elapsed, a background job deletes any records older than 13 months.
If you want to retain the records longer, back up the database as described in Backing up the Database
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