Avaya 7.8 guide

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Avaya 7.8 manual

Contents

IP Office IP Office ContactStore IP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file ∙ Configuration details Internal DatabaseArchiving ∙ Recording details Licensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ Important Chapter Installation Installation Disk PartitionsSound Card Local DVD+RW drive Calculating Disk Size Required for Recordings Type of OperationTotal requirements Examples Installing ContactStore Install the ContactStore SoftwareBasic Configuration Pre-Requisites Testing the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the system Adding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click Advanced Upgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for months System Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shown Advanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accounts Session Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an account To delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indication Changing the Recording Time Manual Call Recording Using Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tab Automatic Recording Options Incoming Call RouteHunt Group User To set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave Mail Click the Save & Make Live icon Field Enter Chapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly Procedures Backing Up the Database Restoring the Database Backing Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Searching for Calls To search for callsIncl Starts Viewing Results Call Sets To create a call set Viewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file Exporting Multiple Calls ∙ Audio∙ Details ∙ Both Chapter Appendix Appendix ContactStore Version Archiving DVD+RW Media Control and Care Archival Procedures Loading a diskChanging Disks Labeling a Disk Alarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tag Installation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX control Calls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid call Partial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new Certificate Generating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificates Configure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44